Job Summary
We are looking for an experienced and result-oriented Business & Operations Manager to lead and manage the overall business operations of a technology-driven platform.
The ideal candidate should have strong knowledge of business strategy, sales, marketing, team management, customer acquisition, and operational efficiency. The candidate will be responsible for driving business growth, managing cross-functional teams, and ensuring smooth business operations.
Key Responsibilities
1. Business Strategy & Growth
- Develop and implement business strategies to achieve revenue and growth targets.
- Identify new business opportunities, market segments, and expansion strategies.
- Analyse market trends, competitors, and customer requirements.
- Develop strategies for customer acquisition, retention, and business expansion.
2. Sales & Business Development
- Lead and manage the sales and business development team.
- Develop strategies to acquire new customers, contractors, and business partners.
- Set monthly sales targets and monitor team performance.
- Build and maintain strong relationships with clients and business partners.
- Drive revenue growth through subscriptions and other business opportunities.
3. Marketing & Customer Acquisition
- Coordinate with the digital marketing team to develop marketing strategies.
- Monitor lead generation, conversion rates, and customer acquisition costs.
- Develop strategies to improve brand awareness and market presence.
- Analyse campaign performance and ensure effective marketing investments.
4. Business Operations & Team Management
- Manage day-to-day business operations and ensure smooth functioning.
- Coordinate with sales, marketing, technology, and customer support teams.
- Develop operational processes, SOPs, and performance monitoring systems.
- Identify operational challenges and implement effective solutions.
- Ensure accountability, productivity, and efficiency across teams.
5. Customer Experience & Retention
- Ensure a smooth onboarding experience for contractors and labour users.
- Monitor customer satisfaction, complaints, and escalations.
- Develop strategies to improve customer retention and subscription renewals.
- Work closely with the customer support team to resolve operational issues.
6. Performance Monitoring & Reporting
- Track business performance through KPIs, dashboards, and reports.
- Monitor revenue, subscriptions, customer acquisition, and operational costs.
- Prepare daily, weekly, and monthly business performance reports.
- Present business progress, challenges, and growth opportunities to management.
Required Qualifications & Skills
- Bachelor's degree in Business Administration, Management, Marketing, or a related field.
- 5–10 years of experience in business operations, business development, or management.
- Experience managing sales, marketing, and operations teams.
- Strong understanding of business strategy, revenue generation, and customer acquisition.
- Experience in startups, technology platforms, SaaS, or subscription-based businesses is preferred.
- Excellent leadership, communication, negotiation, and problem-solving skills.
- Strong analytical and decision-making abilities.
- Proficiency in CRM tools, Excel, business dashboards, and reporting systems.
Preferred Candidate Profile
- Experience managing a business from launch to growth.
- Ability to build teams, establish processes, and drive business performance.
- Strong ownership mindset with a focus on measurable results.
- Experience in contractor, construction, workforce management, or labour-related businesses will be an added advantage.
Performance Expectations
- Achieve business revenue and customer acquisition targets.
- Improve team productivity and operational efficiency.
- Increase customer retention and subscription renewals.
- Establish scalable business processes.
- Drive sustainable business growth and profitability.
Apply Now: Candidates with strong business leadership and operational management experience are encouraged to apply.
Pay: ₹50,000.00 - ₹100,000.00 per month
Benefits:
Location:
- Padur Road, Chennai, Tamil Nadu (Required)
Work Location: In person
