Business Consultant (Solution Analyst)

Job Description: Business Consultant (Solution Analyst)

Skills: Solution Analysis, Analytical ability, solution design, business domain knowledge

ServiceNow is positioned as the Group platform supporting multiple domains and Operating Units (OUs), with significant opportunities to expand its footprint across the organization.

Driven by an ambitious 3-5 year roadmap, we are actively strengthening our capabilities and capacity to support the increasing adoption across the group.

As a ServiceNow Solution Analyst, the purpose of this role is bridge business needs and technology by working closely with stakeholders, architects, and development teams to design impactful solutions. Analyze business requirements, shape functional solutions, support delivery, and contribute to continuous improvement across our ServiceNow initiatives.

The key responsibilities will include:

• Understanding and analyzing business requirements.
  
• Translating business needs into functional solution designs.
  
• Supporting solution delivery from analysis through implementation.
  
• Collaborating with cross-functional teams across multiple business domains.
  
• Driving continuous improvement and contributing to the evolution of our ServiceNow platform.

We are looking for individuals who:

• Have an overall 10+ years of IT experience
  
• Have atleast 3+ years experience as a Solution Analyst or in a similar business analysis role.
  
• Are eager to learn ServiceNow and build expertise on the platform.
  
• Are committed to investing their own time in learning and obtaining ServiceNow certifications.
  
• Demonstrate strong analytical thinking, communication, and stakeholder management skills.
  
• Have a growth mindset and are excited to contribute to a rapidly expanding platform.

If you are looking to be part of a growing platform with excellent learning opportunities and long-term career prospects, we encourage you to apply.