Business Analyst

Job Description

Position: Business Analyst Experience : 1 to 3 years Education : B.Tech. Computer Science/IT Key Responsibilities: Analyze historical ITSM data, identify trends, and generate insights to drive automation initiatives. Evaluate business workflows to determine automation feasibility and recommend optimization strategies. Collaborate with stakeholders to understand business challenges and document functional & technical requirements for automation solutions. Work with engineering and automation teams to define use cases and validate automation workflows. Develop reports and dashboards using Excel (PivotTables, Power Query, Macros), Power BI to track automation impact and performance. Present data-driven recommendations and automation strategies to leadership and key business units. Continuously assess and refine automated processes to improve efficiency and effectiveness. Required Skills 1-3 years of experience as a Business Analyst /Data Analyst Strong expertise in Excel (Advanced Formulas, PivotTables, Power Query, VBA Macros) for data processing and automation. Hands-on experience with data visualization tools like Power BI. Experience in working with cross-functional teams, including engineering, automation, and business stakeholders. Excellent documentation, reporting, and presentation skills. Knowledge of ITIL framework , service desk operations and ITSM tool like ServiceNow or equivalent Knowledge of database and application development. Strong analytical and problem-solving skills. Good communication skills to interact with customers and internal teams.