Business Analyst - Aftersales Logistics - Claims & Returns

Job Title: Business Process Analyst – Enterprise Logistics Application (Claims & Returns)

Work Location: Bengaluru
Job Type: Full time

About MBRDI

Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility.

We are seeking a detail-oriented and collaborative Business Process Analyst to support the Claims, and Returns processes within our Enterprise Logistics Application deployed across Europe and Dubai. This role involves analyzing and designing system processes based on business requirements, executing and documenting tests, and working closely with IT teams, business stakeholders, and supply chain experts. The analyst will be an integral part of a cross-functional, international scrum team, contributing to agile delivery and process optimization.

• Analyze and design system processes based on business requirements.

• Execute and document functional and integration tests.

• Collaborate with IT teams, business stakeholders, and supply chain experts.

• Support the scrum team with process knowledge and requirement clarification.

• Participate in agile ceremonies including Iteration Planning, Reviews, and Retrospectives.

• Experience in logistics and supply chain processes, particularly outbound, claims, and returns.

• Strong analytical and documentation skills.

• Experience with agile methodologies such as Scrum and SAFe.

• Familiarity with Jira, Confluence, and test management tools.

• Advanced English proficiency: German language skills are a plus.

• Excellent communication and collaboration skills.

• Ability to work in cross-functional and international teams.

• High level of initiative and self-management.

• Detail-oriented and reliable.

• Willingness to travel for onsite engagements (a few weeks as needed).

Why Join Us?

• Be part of a purpose-driven organization that’s shaping the future of mobility.
• Work on cutting-edge technologies and global logistics transformation projects.
• Thrive in a collaborative, diverse, and inclusive environment.
• Access world-class infrastructure and continuous learning opportunities.

Equal Opportunity Statement:

At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability.