About Bunk Hostel Bunk Hostel is a social, traveler-friendly space where people from across the world come to connect, explore, and feel at home. More than just accommodation, we focus on experiences, community, and good vibes. Role Overview The Receptionist is the first point of contact for guests at Bunk Hostel. This role is responsible for ensuring smooth check-ins and check-outs, assisting guests with their needs, and maintaining a welcoming and organized front desk environment. Key Responsibilities Front Desk Operations Handle guest check-ins and check-outs smoothly and professionally Manage room allocations, extensions, and walk-in bookings Handle payments, billing, and basic cash/card transactions Answer phone calls, WhatsApp, emails, and online booking queries Guest Experience Welcome guests warmly and explain hostel rules, facilities, and events Assist guests with local information, directions, transport, and recommendations Resolve guest queries or complaints calmly and efficiently Maintain a friendly, helpful, and social atmosphere at the hostel Coordination & Administration Coordinate with housekeeping and maintenance teams for room readiness Update booking systems and maintain accurate guest records Support community managers or event teams when required Ensure front desk area is clean, organized, and presentable Required Skills & Qualities Good communication skills in English & Hindi (additional languages are a plus) Friendly, calm, and service-oriented attitude Basic computer knowledge (PMS, Google Sheets, WhatsApp, email) Ability to handle multiple tasks and work in shifts Problem-solving mindset and patience with guests Preferred Qualifications Previous experience in a hostel, hotel, café, or customer service role Interest in travel, hospitality, or community spaces Comfortable working weekends, holidays, and night shifts What We Offer A lively, social, and international work environment Opportunities to interact with travelers from around the world Learning experience in hospitality and guest relations Growth opportunities within the Bunk Hostel network Salary: As per experience and industry standards Shift Timings: Rotational shifts (morning / evening / night) Job Types: Full-time, Permanent Pay: From ₹8,000.00 per month Benefits: Paid sick time Work Location: In person
About Bunk Hostel Bunk Hostel is a social, traveler-friendly space where people from across the world come to connect, explore, and feel at home. More than just accommodation, we focus on experiences, community, and good vibes. Role Overview The Receptionist is the first point of contact for guests at Bunk Hostel. This role is responsible for ensuring smooth check-ins and check-outs, assisting guests with their needs, and maintaining a welcoming and organized front desk environment. Key Responsibilities Front Desk Operations Handle guest check-ins and check-outs smoothly and professionally Manage room allocations, extensions, and walk-in bookings Handle payments, billing, and basic cash/card transactions Answer phone calls, WhatsApp, emails, and online booking queries Guest Experience Welcome guests warmly and explain hostel rules, facilities, and events Assist guests with local information, directions, transport, and recommendations Resolve guest queries or complaints calmly and efficiently Maintain a friendly, helpful, and social atmosphere at the hostel Coordination & Administration Coordinate with housekeeping and maintenance teams for room readiness Update booking systems and maintain accurate guest records Support community managers or event teams when required Ensure front desk area is clean, organized, and presentable Required Skills & Qualities Good communication skills in English & Hindi (additional languages are a plus) Friendly, calm, and service-oriented attitude Basic computer knowledge (PMS, Google Sheets, WhatsApp, email) Ability to handle multiple tasks and work in shifts Problem-solving mindset and patience with guests Preferred Qualifications Previous experience in a hostel, hotel, café, or customer service role Interest in travel, hospitality, or community spaces Comfortable working weekends, holidays, and night shifts What We Offer A lively, social, and international work environment Opportunities to interact with travelers from around the world Learning experience in hospitality and guest relations Growth opportunities within the Bunk Hostel network Salary: As per experience and industry standards Shift Timings: Rotational shifts (morning / evening / night) Job Types: Full-time, Permanent Pay: From ₹8,000.00 per month Benefits: Paid sick time Work Location: In person