Branch Head - CASA

Job Description

The Branch Manager is responsible for overseeing all operations of the bank branch, ensuring that the branch meets its sales and service objectives. This role involves leading a team of employees, managing customer relationships, and driving business growth while adhering to regulatory compliance and risk management protocols. Key Responsibilities: Leadership: Lead, motivate, and develop branch staff to achieve sales and service goals. Operations Management: Oversee daily operations of the branch, ensuring efficiency and compliance with banking policies and regulations. Sales and Business Development: Drive sales initiatives to acquire new clients and retain existing ones, promoting bank products and services. Customer Service: Foster a customer-centric environment, addressing customer inquiries and resolving issues promptly. Financial Management: Monitor branch performance metrics, prepare budgets, and analyze financial reports to identify areas for improvement. Compliance: Ensure adherence to all regulatory requirements, risk management policies, and internal controls. Community Engagement: Represent the bank in the community, building relationships with local businesses and organizations to enhance the bank's presence and reputation.