Description: Boyd's Sales Operations Analyst mission is to enable data backed decision making. Our team wants a candidate who is interested in changing the way our company does business from the inside out. You will own corporate & executive internal reporting. Provide actionable insights and visibility to global business trends. Work will be organized into daily, weekly, monthly reporting deliverables and often require additional deep dives into certain KPIs where executives may have additional questions or need further insights. You will play a critical role in delivering world class go to market (GTM) reporting to all team members of the sales and GTM organization. Shift Timing : 2:00 PM to 11:00 PM Role Description: Identify gaps & provide recommendations for data quality improvements including process changes & data cleansing (ETL). Work closely with leadership and sales team to identify systems, data, or process needs that can drive revenue growth; with a goal of streamlining the sales process. Drive process improvement initiatives. Identify gaps and conduct feedback sessions with sales representatives to improve sales. Manage system data and other integrations. Understand the Account Management, Opportunity Management & Pipeline forecasting. Support and improve the pipeline metrics insights and reporting. Support and produce weekly, monthly, and quarterly sales reporting deliverables to the organization. Owning and executing the corrections required out of the reconciliation of reports. Administration and support of system application, timely resolution of requests. Ability to identify, troubleshoot, diagnose & respond to issues and requests. Analyze and develop sales operations policies and procedures for better sales optimization. Engage with the sales team to identify opportunities for improvement and conversions. Develop and own standard sales reporting that provides transparency into the business, and proactively identify risks and opportunities to our sustained revenue growth Aptitude for framing business questions with data, translating business needs into strategies, and executing tactics and process improvements. Take charge as a primary liaison on sales force automation projects/trends. Ensure everyday sales operation tasks are aligned with organizations sales goals and objectives Recognize patterns in data and devise unconventional out-of-the-box solutions for each step of the sales funnel Examine past data and previous trends to help the sales function with identifying any issues with the existing sales process, pipeline, and metrics while finding the best solutions. Key Requirements: Ability to communicate in English both written and verbal. Working experience in B2B product workspace preferably as Sales Operation Analyst. In-depth understanding of multiple functions, such as product management, marketing, and data management, data analytics, etc. Proven ability to manage large sets of data, analyze and derive insights-based sales operation metrics. Technical expertise with CRMs, business intel platforms, and data modelling/Data Visualization is a bonus! Ability to work with cross-functional and cross-cultural teams as you will act as an advocate for the sales team in many instances. We are a global company, and you may be required to work with different team members in different time zones and locales. Ability to work in varied shift arrangements. Nice to Have: experience with contracts, user provisioning and/or order to cash process Nice to Have: experience with Salesforce.com or another like CRM system
Job Description - Accounts Payable Analyst Summary This position is responsible for supporting the USA and EU Accounts Payables functions. The position reports to the Accounts Payable Manager in India and work directly with the teams in USA and EU. Shift : 5:00 PM to 2:00 AM (Cab facility available) ESSENTIAL DUTIES AND RESPONSIBILITIES Review, code, and enter all A/P expense invoices for USA and EU, including for multiple divisions and entities Payments processing handling of Check, ACH & Wire payments, Payment returns/rejections, corresponding accounting entries in ERP Systems experience in multiple ERP systems, including Dynamics, Oracle, Epicor, as well as potentially R4, Infor, Abas/Date, or others Potential management abilities, for team growth Experience with start-up operations, internal controls, including acquiring appropriate approvals for A/P expenses/ invoices Field vendor phone calls and emails, with ability for account reconciliations Support plant operating personnel with receiving paperwork and invoice matching AP month end close process Strong quantitative skills for assistance in managing cash balances and accounts payable leadership for a growing business PERSONAL CHARACTERISTICS Proficient in handling large amounts of data in multiple ERPs and excel, and other financial systems Strong Analytical skills Strong English speaking skills Positive working attitude, capable of overcoming challenges Process improvement ability to implement continuous process improvements Detail-oriented, capable of balancing a number of shared service tasks Capable of developing strong working relationships with teammates and across multiple US and EU locations IT strengths are a plus, given many different systems EDUCATION and EXPERIENCE Bachelor's Degree in Accounting or Finance Potential management abilities for team growth a plus Strong computer skills, including proficiency in Microsoft Office ERP system capabilities, including the ability to navigate 2 or more ERPs to support 2 or more different entities or business lines About Us - Our core behaviors (how we act) Customer Comes First Honest, Speak Up Fail, Fix It Fast Lead by serving others Dream big Our commitments to you We will offer you the support you need to help you grow as an impactful Finance professional and as a human being.
Job Description: Inside Sales Representative Overview: The Inside Sales Prospect Development team plays a pivotal role in delivering a best-in-class customer experience at Boyd. In this role, you will be responsible for qualifying inbound global sales leads with speed, professionalism, and precision. Youll also support revenue growth by proactively engaging new global prospects, providing timely responses and product guidance, and initiating strategic sales conversations before routing qualified opportunities to the global account management team. This is an excellent opportunity for a motivated individual seeking to develop a rewarding sales career while gaining valuable exposure to Boyd's diverse product portfolio. Location: Chennai Timings: 5:00 PM to 2:00 AM Experience: 5 to 8 years Scope of the Role: Support distributor engagement efforts to sustain and grow revenue through channel partners. Assist in onboarding and supporting Manufacturer Representatives to increase coverage and customer engagement intensity. Initial focus will be on promoting Boyd Thermal solutions, with expansion into Boyds broader global product portfolio (Thermal and EM). Key Responsibilities: Identify and generate high-potential sales opportunities while nurturing leads through the full sales funnel to drive sustained revenue growth. Handle inbound and outbound sales inquiries via phone, email, and CRM platforms. Qualify inbound leads from diverse channels including HubSpot, website inquiries, tradeshows, and webinars and ensure prompt and professional follow-up. Actively engage prospects through direct outreach and proactive sales calls, promoting Boyd's comprehensive product portfolio and escalating qualified leads to the field sales team when appropriate. Deliver responsive pre-sales support by addressing technical inquiries, guiding prospects through early engagement stages, and aligning solutions with their business needs. Contribute to account development through strategic upselling and cross-selling initiatives while fostering long-term customer relationships. Maintain accurate, up-to-date records of all customer interactions and activities within CRM platforms such as Salesforce and HubSpot. Consistently achieve or surpass defined sales goals and performance metrics, demonstrating a results-driven and customer-focused approach. Qualifications: Must have Engineering background Minimum 5 years of selling experience Minimum 4 years of experience with CRM platforms such as HubSpot or Salesforce Strong verbal and written communication, negotiation, and interpersonal skills Goal-oriented and self-driven with the ability to manage a high volume of opportunities
Position Title: Customer Solutions Representative Location: Perungudi, Chennai, India Shift Timing IST : 5:00 PM 2:00 AM The Customer Solutions Representative (CSR) reports to the Customer Solutions Manager at Boyd Corporation and plays a critical role in supporting global inside sales operations while delivering a best-in-class customer experience. This position oversees the full order cyclefacilitating RFQs, validating orders for accuracy, processing entries, issuing acknowledgements, and ensuring prompt communication of shipping and tracking information. The ICSR fosters strong relationships with internal and external customers, maintains clear cross-team communication, and collaborates with other business functions to expedite and track orders, ultimately enhancing customer satisfaction and driving organizational profitability. Responsibilities: Sales Support - Support the sales team by facilitating requests for quotes (RFQ), validating incoming orders for accuracy (e.g., pricing accuracy, conformance to minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, providing order acknowledgements, providing the shipping and tracking information for customer orders & deliveries by researching order in various ERP systems, notifying customers of changes to orders, and coordinating with other areas of the business to expedite and track orders. Rescheduling pull ins/ push outs - Coordinating with CSR teams across various locations and with customers, the ICSR should assist with customer requests to pull in or push out orders in accordance with Boyd policies, ensuring closed-loop communication with facility scheduling. Answer and return customer phone calls and emails. Help pursue sales leads with existing and new customers. Troubleshoot, research, resolve and escalate issues to the sales team as necessary. Supports Business Development Executives interaction with sales and production for customer. Developing new prospect/customer relationships to achieve business targets. Collaborate with cross-functional teams (Sales, Product, Operations) to ensure the customer's voice is integrated into decision-making; analyze customer feedback and service trends; investigate complaints and support the Sales team in resolving customer issues. Program management of new products and/or content to the organization through the appropriate prescribed process flow. Oversees new programs from inception to implementation. Checks inventory control and notify stock control departments of orders that would deplete stock. Responsible to work with purchasing department pertaining to customers cancellation request in efforts to avoid excess inventory of any raw materials unique to a customers application. ECNs & CNCRs - Assist with logging various Engineering Change Order requests for new/update part versions or redline changes to ensure compliance with the customer and ISO standards. Complete Customer Non-Confirming Reports to assist the sales & quality team with logging customer issues with product. Documentation - Assist in providing any documentation the customer or sales requires (acquisition of product/material certificates, invoices, sales orders, packing lists, etc.). Processing NRSUs - As part of the sales order entry process, you will be required to assist with new part introductions and their associated Non-Recurring Set Up charges (associated one time charges, NRSU). Following the specific procedure for each type of NRSU, and confirming the proper departments are notified at certain steps within the process. Regularly monitor customer portals used to communicate RFQs, POs, requested date changes, etc. Identify and implement changes to improve sales processes and accuracy. Answer Customers queries and concerns within the given time frame. Additional duties as assigned. Skills and Qualification: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Multiple years of experience communicating with international customers through the phone, emails and online meetings. Product sales over the phone (Inside Sales). Ability to learn fast, shift directions even faster and work collaboratively on a highly effective team. Experience supervising a team of customer solutions representatives Extremely organized with the ability to manage multiple customers remotely. Excellent written and verbal communication skills in English language. Good with Quality customer service and resolving all complaints received. Familiar with ERP system, technology and Data. Proficient use of MS office software and other computer applications. Flexible to work in different shifts or Willing to work in rotational shifts This position requires you to be working from 5:00pm till 2:00am. EDUCATION/EXPERIENCE Bachelors degree in Business or a related field. (An engineering degree is not required, but familiarity with technical domains is a plus.) 4+ years of experience in Inside Sales, Customer Service, or a related client-facing role. Proven experience interacting with and supporting customers from engineering or technical backgrounds, with the ability to understand and respond to their specific needs. LANGUAGE SKILLS Should respond to common inquiries from customers & inside sales teammates from US. Ability to write memos and emails that conform to prescribed style and format. Must be able to effectively present information to top management, sales groups, engineers, and/or customers. MUST READ, WRITE AND SPEAK FLUENT ENGLISH. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Job Description - Accounts Payable Analyst Summary This position is responsible for supporting the USA and EU Accounts Payables functions. The position reports to the Accounts Payable Manager in India and work directly with the teams in USA and EU. Shift : 5:00 PM to 2:00 AM (Cab facility available) ESSENTIAL DUTIES AND RESPONSIBILITIES Review, code, and enter all A/P expense invoices for USA and EU, including for multiple divisions and entities Payments processing handling of Check, ACH & Wire payments, Payment returns/rejections, corresponding accounting entries in ERP Systems experience in multiple ERP systems, including Dynamics, Oracle, Epicor, as well as potentially R4, Infor, Abas/Date, or others Potential management abilities, for team growth Experience with start-up operations, internal controls, including acquiring appropriate approvals for A/P expenses/ invoices Field vendor phone calls and emails, with ability for account reconciliations Support plant operating personnel with receiving paperwork and invoice matching AP month end close process Strong quantitative skills for assistance in managing cash balances and accounts payable leadership for a growing business PERSONAL CHARACTERISTICS Proficient in handling large amounts of data in multiple ERPs and excel, and other financial systems Strong Analytical skills Strong English speaking skills Positive working attitude, capable of overcoming challenges Process improvement ability to implement continuous process improvements Detail-oriented, capable of balancing a number of shared service tasks Capable of developing strong working relationships with teammates and across multiple US and EU locations IT strengths are a plus, given many different systems EDUCATION and EXPERIENCE Bachelor's Degree in Accounting or Finance Potential management abilities for team growth a plus Strong computer skills, including proficiency in Microsoft Office ERP system capabilities, including the ability to navigate 2 or more ERPs to support 2 or more different entities or business lines About Us - Our core behaviors (how we act) Customer Comes First Honest, Speak Up Fail, Fix It Fast Lead by serving others Dream big Our commitments to you We will offer you the support you need to help you grow as an impactful Finance professional and as a human being.