About the Role: Reporting to the Head, Application Development, Packaging Asia South, you are responsible to provide technical support to customers (flexible packaging area) in areas of troubleshooting, quality complaints response and resolutions, new products trials, provide technical documentations and addressing general technical queries. Proposing and in some cases overseeing Application Development Projects (jointly with customers or internal) with the objective of identifying potential new business opportunities to expand Borouge’s offerings. To play a supporting role in identifying new customer needs as inputs to new product innovation ideas that contribute towards achieving step change innovations that drive the Packaging strategy. From a technical perspective, influence local national standards and end-user specifications to extend as being member of technical committee. Promote Packaging solutions with technical presentations to various value chain members – customers, specifier and end-users. Coordinate update of product certifications/audits per local specifications requirements, by collaborating with internal departments and external institutes . This position is based in Gurugram Delhi Key Accountabilit ies: Industry Knowledge Knowledge of key product used by packaging manufacturers in SEA and ISC regions and raw material portfolios from key suppliers Processing technologies adopted by customers in SEA and ISC regions and key project requirements Marketing Technical Support Continuously build knowledge, keeping up-to-date on the technical or procedural aspects of the job Assist in identifying, proposing and pursuing options for optimization of products and achieving cost efficiencies through conducting advanced analyses and product studies Contribute to the identification of opportunities for continuous improvement of technical solutions, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement Network effectively and participate pro-actively in multi-functional teams Product and Process Knowledge Demonstrate understanding of processing technology, specific to flexible packaging processing Participate in test / or obtain tests of competitor products to compare features, pricing, quality and ease of use Building Customer / Partner Relationships Support Sales function by introducing existing products to customers / partners Conduct meetings and presentations for existing and new customers/partners on products' technical specifications in liaison with product owners Further understand customers / partners requirements while proactively responding to technical queries. Establish value chain connection and collaboration for flexible packaging film processing machines global or domestic suppliers About You University degree in Chemical Engineering or equivalent science / engineering degree Preferably, M.Sc. degree in Polymer Chemistry / Technology / Chemical Engineering or equivalent Minimum 5-10 years of relevant working experience Fluency in English Industry leading technical expertise in this application area Excellent knowledge of the market in this application area Proven track record in value chain understanding and influencing Show more Show less

As a Technical Support Engineer in the Packaging Division at Borouge, you will report to the Head of Application Development, Packaging Asia South. Your primary responsibility will be to offer technical assistance to customers within the packaging manufacturing industry and its value chain. This support includes aiding in business development, troubleshooting, quality inquiries, conducting trials for new products, preparing technical documentation, and addressing technical queries effectively. You will also be involved in proposing and overseeing application development projects, either jointly with customers or internally. The goal is to explore potential new business opportunities that align with Borouge's offerings and contribute to the company's packaging strategy. Your role will entail identifying new customer needs to drive product innovation and enhance Borouge's competitive edge in the market. Collaboration with the Marketing and Sales teams will be essential to promote Borouge's packaging solutions through various activities such as technical presentations at trade and industry events. Your expertise will be leveraged to engage with machine value chain partners and support marketing initiatives effectively. Key Accountabilities: - Industry Knowledge: Understanding key products used by packaging manufacturers in SEA and ISC regions, as well as raw material portfolios from global and domestic suppliers. Familiarity with processing technologies and key project requirements in these regions. - Marketing Technical Support: Continuously updating technical knowledge related to the job, participating in product development cycles, and providing input on market requirements and competitive studies. - Product and Process Knowledge: Demonstrating a strong theoretical and practical understanding of polyolefin packaging processing technology and materials characteristics. - Building Customer/Partner Relationships: Offering technical support and recommendations on Borouge's packaging solutions, resolving technical issues, and maintaining relationships with relevant value chain partners in the polyolefin packaging industry. About You: - You hold a university degree in Chemical Engineering or a related field, with a preference for an M.Sc. degree in Polymer Chemistry/Technology/Chemical Engineering. - Fluency in English is required for this role. - You have a minimum of 5-10 years of experience in polyolefin packaging manufacturing or technology providers, with a strong technical background in this area. - Your proven track record in understanding and influencing the value chain, coupled with your teamwork and communication skills, make you an ideal candidate for this position. This position is based in Mumbai and offers an exciting opportunity to contribute to Borouge's growth and innovation in the packaging industry.,