Job Overview:We are looking for a Customer Care Executive to handle customer queries related to orders, offers, and general support for our e-commerce platform. The ideal candidate should have strong communication skills in both Hindi and English, be comfortable managing queries across multiple channels, and have hands-on experience with Excel for tracking and reporting.Key Responsibilities:Customer Support: Handle queries via phone, email, chat, and social media.Order Management: Assist customers with order status, cancellations, refunds, and delivery updates.Issue Resolution: Address and resolve complaints efficiently, ensuring a high level of customer satisfaction.Offers & Promotions: Explain discounts, offers, and loyalty programs to customers.Data Handling: Use Excel to track customer interactions, generate reports, and analyze common issues.Collaboration: Work closely with the operations and logistics team to resolve delivery-related concerns.Requirements:1+ year of experience in customer service (e-commerce experience preferred).Fluency in both Hindi and English (spoken and written).Hands-on experience with Excel (data entry, basic reporting, tracking queries).Strong problem-solving skills and the ability to handle customer escalations professionally.Ability to work in a fast-paced environment and manage multiple queries efficiently.Perks & Benefits:Competitive salary with performance-based incentives.Opportunity to work in a growing e-commerce company.Supportive and collaborative team environment.

We are looking for an experienced SEO Manager to take full ownership of our organic traffic growth strategy. The ideal candidate should have deep expertise in on-page, off-page, and technical SEO, along with a strong understanding of content strategy and eCommerce SEO.Key Responsibilities:1. On-Page & Technical SEOOptimize meta titles, descriptions, headers, and URL structure for better search rankings.Improve internal linking, mobile-friendliness, and page speed.Fix technical SEO issues like crawl errors, broken links, and duplicate content.Implement schema markup and structured data for better visibility in SERPs.2. Content Strategy & Keyword ResearchPerform in-depth keyword research and competitive analysis.Optimize category pages, product pages, and blogs for search intent.Work closely with content writers to create high-quality, SEO-optimized content.3. Off-Page SEO & Link BuildingDevelop and execute a backlink strategy through guest posting, outreach, and digital PR.Build strong relationships with influencers, bloggers, and industry leaders.Monitor and manage brand mentions and online reputation.4. Local & eCommerce SEOOptimize Google My Business (GMB) listings for better local search rankings.Implement structured data for rich snippets and better visibility.Ensure product listings and category pages are optimized for organic growth.5. Analytics & Performance MonitoringTrack and analyze SEO performance using Google Analytics, Search Console, Ahrefs, or SEMrush.Conduct A/B testing to improve rankings, click-through rates (CTR), and conversions.Continuously monitor SEO trends, algorithm updates, and competitor strategies.Requirements:4+ years of experience in SEO and digital marketing.Strong knowledge of Google Search Console, Analytics, Ahrefs, SEMrush, and Screaming Frog.Hands-on experience with technical SEO, keyword research, and link-building strategies.Familiarity with eCommerce SEO and local SEO best practices.Excellent analytical skills and the ability to make data-driven decisions.Perks & Benefits:Competitive salary and performance-based incentives.Opportunity to lead SEO strategy for a growing e-commerce platform.A collaborative and learning-driven work environment.

Job Overview:We are looking for an experienced Purchase Manager to handle our procurement process, manage vendor relationships, negotiate discounts, and oversee purchase orders. The ideal candidate will have strong Excel expertise, a deep understanding of invoice processing, and the ability to optimize purchasing costs for our e-commerce business.Key Responsibilities:Vendor Management: Identify, evaluate, and maintain relationships with book suppliers and publishers.Negotiation: Negotiate best pricing, discounts, and credit terms with vendors.Purchase Orders & Invoices: Ensure accurate processing of purchase orders, invoices, and payment tracking.Inventory Coordination: Work closely with the warehouse team to ensure timely stock availability.Excel & Data Analysis: Maintain detailed records of purchases, pricing, and supplier performance using Excel and other tools.Market Research: Stay updated on book pricing trends, new releases, and supplier offers.Compliance & Documentation: Ensure all purchases comply with company policies and financial guidelines.Requirements:3+ years of experience in procurement, purchasing, or supply chain management.Strong negotiation skills and vendor relationship management experience.Excel expertise (pivot tables, VLOOKUP, data analysis, reporting).Knowledge of invoice processing, GST, and purchase order terms.Ability to analyze costs, track budgets, and optimize purchase efficiency.Excellent communication, problem-solving, and organizational skills.Perks & Benefits:Competitive salary with performance-based incentives.Opportunity to work in a fast-growing e-commerce business.A dynamic and supportive work environment.

Role & responsibilities: Strategic Planning: Develop and implement end-to-end marketing strategies to drive sales and market penetration.Performance Marketing: Oversee paid campaigns (Google Ads, Facebook, Instagram, etc.) and optimize for ROI.SEO & Content Marketing: Improve organic traffic through content, blog posts, and website optimization.Social Media Management: Plan and execute engaging campaigns across social platforms.Email & SMS Marketing: Develop retention strategies using personalized email and SMS campaigns.Partnerships & Influencer Marketing: Collaborate with influencers, authors, and book communities to enhance reach.Market Research & Analytics: Analyze customer data, monitor competitors, and refine marketing strategies.Team Leadership: Manage and mentor a team of marketing professionals and coordinate with agencies.Preferred candidate profile 5+ years of experience in digital marketing, preferably in e-commerce or books-related industries.Strong knowledge of Google Ads, Meta Ads, SEO, and Analytics tools.Hands-on experience with CRM, marketing automation, and performance tracking.Ability to analyze data and make strategic marketing decisionsExcellent leadership, communication, and project management skills.Perks and benefits Competitive salary with performance-based incentives.Work in a fast-growing e-commerce business with career growth opportunities.Collaborative and innovative work culture.

Bookchor Literary Solution Pvt Ltd is a fast-growing e-commerce platform specializing in Books. We are looking for a Social Media Marketing Intern who is passionate about digital marketing and eager to learn how to build a brand online. This internship will provide hands-on experience in social media management, content creation, and campaign execution.Key Responsibilities1. Content Creation & ManagementAssist in creating engaging social media posts, captions, and stories for Instagram, Facebook, Twitter, LinkedIn, and Pinterest. Help in designing graphics, reels, and videos using tools like Canva or Adobe. Research and suggest trending topics, hashtags, and viral content ideas. 2. Social Media ManagementSchedule and publish posts using social media management tools. Monitor and respond to comments, messages, and DMs. Engage with audiences by liking, commenting, and sharing relevant content. 3. Campaigns & AnalyticsAssist in running social media ad campaigns and promotions. Track and analyze post-performance using Instagram Insights, Facebook Analytics, and other tools. Prepare weekly reports on engagement, reach, and follower growth. 4. Influencer & Community EngagementHelp identify and collaborate with influencers and brand ambassadors. Research competitors social media strategies and suggest improvements. Organize giveaways, contests, and engagement activities. Requirements Passion for Social Media & Digital Marketing Familiarity with platforms like Instagram, Facebook, Twitter, LinkedIn, Pinterest, YouTube Basic knowledge of graphic design tools (Canva, Adobe Photoshop, or similar) Strong writing and communication skills Knowledge of hashtags, trends, and social media algorithms Ability to work in a fast-paced environment and meet deadlines Prior experience in social media (even personal projects or college-level work) is a plusPerks & Benefits Hands-on Experience in social media marketing for a real e-commerce brand Internship Certificate on successful completion Opportunity for a full-time role based on performance Learning & Mentorship from experienced digital marketing professionals Flexible work environment

Bookchor Literary Solution Pvt Ltd is a fast-growing e-commerce platform specializing in Books. We are looking for a Product Manager Intern to assist in managing and optimizing our e-commerce products, features, and user experience. This role is perfect for someone who wants to learn the ins and outs of product development, market research, user experience, and analytics in an e-commerce environment.Key Responsibilities1. Product Research & StrategyConduct market research and competitor analysis to identify trends and opportunities. Assist in defining product requirements, features, and user experience improvements. Help in creating roadmaps for product development and feature enhancements. 2. User Experience & Data AnalysisGather user feedback through surveys, interviews, and analytics. Work with design and development teams to improve UI/UX based on insights. Track key product metrics (conversion rate, bounce rate, customer retention, etc.) and suggest optimizations. 3. Collaboration with Cross-functional TeamsWork closely with engineering, marketing, and sales teams to ensure smooth product execution. Assist in writing product documentation, specifications, and reports. Support testing of new features before launch and report bugs or issues. 4. Process Optimization & Growth HackingIdentify bottlenecks in the e-commerce platform and suggest process improvements. Assist in A/B testing to improve customer experience and sales performance. Research and implement growth strategies to enhance product adoption.Requirements Passion for Product Management, E-commerce, and Technology Basic understanding of UI/UX principles, A/B testing, and user psychology Strong analytical skills with knowledge of Google Analytics, Mixpanel, or similar tools Excellent communication and problem-solving skills Familiarity with Agile methodologies and product development lifecycle Ability to work in a fast-paced startup environment Experience with wireframing tools (Figma, Balsamiq, etc.) is a plusPerks & Benefits Hands-on experience in product management for a real e-commerce brand Internship Certificate on successful completion Opportunity for a full-time role based on performance Learning & Mentorship from experienced product managers Exposure to cutting-edge e-commerce trends & strategies