Required Qualifications: Requirement 3 - 6 years of experience in software engineering with backend or full-stack development. Strong programming skills in Python and integration with SQL databases (Postgres) Solid grasp of API design, and cloud platforms (AWS, GCP, or Azure). Excellent debugging, testing, and documentation practices. Preferred qualifications: Experience with LLM frameworks (e.g., LangChain, LlamaIndex). Proficiency with vector databases (e.g., FAISS, Qdrant, Pinecone) and embedding models. Experience working with Gemini, OpenAI, Anthropic, or open-source LLMs (e.g., Mistral, LLaMA). Strong understanding of prompt engineering and LLM limitations (e.g., hallucination mitigation, grounding).

Role The professional services role within organization takes client engagements from initial design through implementation and migration and continues to provide operational support. This ensures a seamless transition for customers from initial exposure to full operational capability. Qualifications, skills and experience: ?Industry experience focused on Data Center, IP networks. Engineer ( 6-10 Years ) ?A computer science (or similar) degree ?CCNP and/or CCNA ?Arista EOS and Cloud Vision experience (Preferred) ?Excellent written and verbal skills Technical Capabilities Network Support & Troubleshooting: Diagnose and resolve network issues related to routers, switches, firewalls, VPNs, and WAN/LAN. Provisioning of new services on the network. Provide Level 2 escalation support for network incidents and outages. Analyse network performance and optimize configurations. Conduct root cause analysis (RCA) for recurring network problems. Network Configuration & Maintenance: Configure and maintain network devices (Cisco, Arista, Juniper etc.). Performing Upgrades e.g. OS patches, vulnerability patches. Design & Implement VLANs, QoS, ACLs, and other network policies. Good knowledge on L2 Technologies (STP, PVST, MSTP, RSTP, EtherChannel) Strong knowledge in routing protocols like BGP & OSPF Good knowledge Spine & Leaf Architecture Knowledge on EVPN & VXLAN, MPLS technologies Monitoring & Incident Management: Monitor network health using NMS tools. Respond to alerts, perform initial diagnosis, and escalate if required. Work on incident tickets (ITIL framework preferred). Collaborate with L1 support and senior network teams (L3-L4) to ensure timely resolution. Documentation & Reporting: Maintain detailed network diagrams and documentation. Update knowledge base with troubleshooting steps and solutions. (SoPs & MoPs) Prepare reports on network performance, incidents, and capacity planning.