BMC Helix ITSM with Immediate Joining

Role Description of Tools Engineer

Do

• Deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. • Troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment • Provide infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure. • Able to work collaboratively with clients and other technical colleagues. Individuals work across all functional areas. • Able to diagnoses and resolves complex hardware, software and connectivity problems. • Enhanced knowledge of production monitoring and additional capability, may support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility