Principal Duties and Responsibilities: 1. He shall be able to Plan, forecast, report on sales, costs and business performance, according to company requirements. 2. He shall be able to manage cash and payment systems in accordance with company procedures and policies, at all times 3. He shall Plan and implement in-shop display, layout and suggest ways to increase customer walk-ins so as to maximize sales, increase customer satisfaction, appearance and image of store for customers. 4. He shall manage costs and overheads, and all factors affecting the profitable performance of the showroom. 5. He shall be able to suggest making charges, discounts and other pricing as applicable to the customers based on the market standards 6. He shall ensure that the branch follows all systems, procedures , maintaining of records and documents as instructed by the Corporate Office HUMAN RESOURCES 7. Manage and motivate staff 8. Approval of leave of Section in charges after it has been approved by Floor in charges 9. He shall provide or identify skill and product development training as and when required. CUSTOMER SERVICE 10. He shall be able to Manage and promote all customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction. 11. Handle customers in a very pleasant and polite manner and ensure customers have a pleasant shopping experience at Bhima 12. .He shall ensure that greetings are sent, schemes are promoted and other related details and information are sent to customers as and when required. 13. Randomly visit sections and the customers at each section and get feedback on their shopping INVENTORY 14. Manage upkeep and ensure proper working condition of all infrastructures, equipment, fixtures and stock in showroom premises. 15. Manage, maintain and report as necessary on all inventory and give updated stock reports regarding fast moving, medium moving and slow moving models on all product categories 16. Review the ROL based on category, items and models ACCOUNTS 17. To verify the daily accounts before submission to the top management 18. To ensure that branch files necessary documents and follows all statutory requirements as and when required. 19. To ensure that all funds are traceable and no misappropriation takes place within the branch OTHERS 20. Continuously update on the products, pricing and general awareness with regards to Industry. 21. Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company. 22. Manage and maintain effectiveness of computers, softwares and other essential details in-store systems and ensure proper back ups. 23. To conduct daily meetings within the branch and send report to top management 24. To attend the monthly meetings held at corporate office or to attend meetings as and when required by the top management in corporate office. 25. To solve any issues within and related to the branch also pertaining to legal and statutory issues 26. He shall strictly follow all rules, etiquettes and code of conduct established by BHIMA 27. Ensure that he shall be in uniform at all times. 28. He shall inform the corporate Office on the issues that require more attention and beyond his discretionary powers 29. He shall be able to suggest Brand buildings activities; he shall also ensure that hoardings, POPs and other print ads are displayed properly. Role & responsibilities Role & responsibilities Preferred candidate profile
Principal Duties and Responsibilities: Ensure that all customers are handled properly by the retail staff. In cases where customers cannot be handled by the retail sales assistants, Floor in charges to handle them. To ensure that the procedures, process and systems adopted by the management are being followed by staffs. To Suggest, Plan and implement in-shop display, layout and customer walk-ins so as to maximize sales, customer satisfaction, appearance and image of store for customers. To assess and Manage selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction. To manage upkeep and ensure proper working condition of all infrastructures, equipment, fixtures and stock in showroom premises. To review employee performance and to suggest actions to be taken regarding a particular employee. To conduct daily briefings on the activities to be conducted with the staff. To attend the monthly meetings held at corporate office or to attend meetings as and when required by the top management in corporate office. To approve the leaves of the sales staff after it has been reviewed by the section in charge To maintain the movement register. To provide daily report to manager and top management. Controlling section supervisors & section heads. Follow-up of due compliance with shop rules and regulations, Ensuring proper attendance of customers by section staff & front office staff (floor coordinators) Inducing new methods for improving service and customer satisfaction. Ensuring the floor supervisors do proper follow up of customer feedback and reporting the necessary changes on account the same. Close monitoring of items passing during the beginning and end of the day. Arrangement of necessary number of staffs for smooth functioning of item passing. Reporting to the HR department the requirement of staff at respective sections. He/she shall ensure that the staffs under his/her team adhere to the HR policy regarding uniforms and timings. To ensure a proper shopping experience within the showroom.
objective Summary: To ensure that customers are handled in a polite and gentle manner To reduce customer complaints To hand over the right jewel to the right customer as per his requirement. Principal Duties and Responsibilities: He/she has to receive the customers, greet them. He/she shall ensure that customers are comfortable. He/she shall as per the enquiry or need of customer display the right ornaments. He/she shall ensure that the jewels and the box are clean and tidy before display. He/she shall weigh the ornaments selected by the customer. He/ she shall inform the customer regarding the price of the jewel and its making charges and ask if it can be send to billing section He/ she shall ask the customer if he has any additional purchase and hand over the customer to the CSO so that the customer can be assisted to the particular section. He/ she shall hand over the jewel to the billing section. Receive the bill and hand it over to the customer. He/she shall thank the customer for shopping at Bhima Jewellers. He/she shall write down in the section book regarding any special enquiries, complaints or suggestions made by the customer. He/ She shall ensure that his/her counter and the display box are clean and tidy most of the time. He/ she shall take particular care in displaying the ornaments and should do it politely. and take special care always while handling ornaments He/she shall collect old jewellery for exchange/for repair, show the weight and the number of pieces to the customer and send it in for assaying and valuation or repairs as the case may be. He/she shall make sure that jewels are kept back to the respective racks after display to the customer
Recruitment & Staffing Manage end-to-end recruitment process (job posting, screening, interviews, offer letters). Coordinate with department heads for manpower requirements. Handle onboarding, joining formalities, and induction programs. 2. Employee Relations & Welfare Act as the first point of contact for employee queries. Maintain healthy employee relations and address grievances. Organize employee welfare activities, engagement programs, and events. 3. Attendance, Payroll & Compliance Monitor attendance, leave records, and shift schedules. Coordinate with accounts/finance for salary processing. Ensure compliance with statutory laws (PF, ESI, gratuity, bonus, etc.). Maintain employee records and personal files. 4. Training & Development Identify training needs in coordination with department heads. Arrange skill development and soft skills training programs. Maintain training records and effectiveness evaluation. 5. Performance Management Assist in setting KRAs/KPIs for employees. Support appraisal and performance review processes. Provide inputs for promotions, increments, and transfers. 6. HR Administration Draft HR policies, circulars, and communication notices. Maintain HR MIS reports (headcount, attrition, recruitment status). Handle exit process (resignation acceptance, exit interview, clearance).
Identify, develop, and evaluate marketing strategy, based on knowledge of company objectives, market characteristics, and cost involved Evaluate the financial aspects, such as budgets, expenditures, research and development appropriations, return-on-investment and profit-loss projections for a particular project/strategy. Formulate, direct and coordinate marketing activities and policies to promote products, working with Brand Building and Business development team. Direct the hiring, training, and performance evaluations of marketing and sales staff and oversee their daily activities. Consult with Brand Building team on product specifications such as changes in design and packaging as per the need of the customer and feedbacks received by the marketing executives regarding market changes and need. Develop pricing strategies in consultation with the top management, taking into consideration both firm objectives and customer satisfaction. Use sales forecasting and strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends. Coordinate and participate in promotional activities (like exhibitions and trade shows), work with advertisers and Brand Building team to market products and services. Initiate market research studies and analyze their findings to develop new markets. Developing constructive and cooperative working relationships with others, and maintaining them over time. Developing specific goals and plans as per prioritization, organize, and accomplish the work assigned, delegation of work to sub ordinates and creation of work harmony Maintain a visit plan mentioning the visits to each selected outlets and assist team members in their work. Providing market related information to superiors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Send daily reports to the top management consolidating the department activities of a particular day.
Customer Order Opening & Closing Filling Work Process. Incoming and Outgoing Call Register Maintenance Follow-up. Some Time Scheme Closing and Showroom Promotion Call Follow-up. Rate SMS Send to Customer Database through Cute SMS. Chitty Ledger Writing Work Follow-up. Customer Feedback Collection and Database Maintenance process. Customer Referral Forms Collection and Database Maintenance. Then Reporting to Accounts and Floor Managers. Marketing Team Database Entry Work Process. System Typing Related Work Follow-up.
Job Summary: Insert customer and account data by inputting text based and numerical information from source documents within time limits• Compile, verify the accuracy, and sort information according to priorities to prepare source data for computer entry• Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output• Respond to queries for information and access relevant files• Comply with data integrity and security policies• Scan documents and print files, when needed• Keep information confidential• Respond to queries for information and access relevant files• Comply with data integrity and security policies Requirements: Pleasing personality Good communication skills Accounting Knowledge, Software Knowledge Analytical, Mathematical and reasoning skills Ability to prepare budgets Ability to prepare Financial documents independently
Job Overview The Marketing Officer plays a crucial role in promoting and enhancing the visibility of our brand. This position involves developing marketing strategies, executing campaigns, and analysing market trends to drive engagement and growth. The ideal candidate will possess a keen understanding of marketing principles and be able to work collaboratively within a team to achieve organisational goals. Responsibilities Contribute in the implementation of marketing strategies Support the marketing manager in overseeing the department’s operations Organize and attend marketing activities or events to raise brand awareness Plan advertising and promotional campaigns for products or services on a variety of media (social, print etc.) Liaise with stakeholders and vendors to promote success of activities and enhance the company’s presence See all ventures through to completion and evaluate their success using various metrics Prepare content for the publication of marketing material and oversee distribution Conduct market research to identify opportunities for promotion and growth Collaborate with managers in preparing budgets and monitoring expensesRequirements and skills Proven experience as marketing officer or similar role Solid knowledge of marketing techniques and principles Good understanding of market research techniques, statistical and data analysis methods Excellent knowledge of MS Office and marketing software (e.g. CRM) Thorough understanding of social media and web analytics Excellent organizational and multi-tasking skills Outstanding communication and interpersonal abilities Creativity and commercial awareness Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person