Principal Duties and Responsibilities: 1. He shall be able to Plan, forecast, report on sales, costs and business performance, according to company requirements. 2. He shall be able to manage cash and payment systems in accordance with company procedures and policies, at all times 3. He shall Plan and implement in-shop display, layout and suggest ways to increase customer walk-ins so as to maximize sales, increase customer satisfaction, appearance and image of store for customers. 4. He shall manage costs and overheads, and all factors affecting the profitable performance of the showroom. 5. He shall be able to suggest making charges, discounts and other pricing as applicable to the customers based on the market standards 6. He shall ensure that the branch follows all systems, procedures , maintaining of records and documents as instructed by the Corporate Office HUMAN RESOURCES 7. Manage and motivate staff 8. Approval of leave of Section in charges after it has been approved by Floor in charges 9. He shall provide or identify skill and product development training as and when required. CUSTOMER SERVICE 10. He shall be able to Manage and promote all customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction. 11. Handle customers in a very pleasant and polite manner and ensure customers have a pleasant shopping experience at Bhima 12. .He shall ensure that greetings are sent, schemes are promoted and other related details and information are sent to customers as and when required. 13. Randomly visit sections and the customers at each section and get feedback on their shopping INVENTORY 14. Manage upkeep and ensure proper working condition of all infrastructures, equipment, fixtures and stock in showroom premises. 15. Manage, maintain and report as necessary on all inventory and give updated stock reports regarding fast moving, medium moving and slow moving models on all product categories 16. Review the ROL based on category, items and models ACCOUNTS 17. To verify the daily accounts before submission to the top management 18. To ensure that branch files necessary documents and follows all statutory requirements as and when required. 19. To ensure that all funds are traceable and no misappropriation takes place within the branch OTHERS 20. Continuously update on the products, pricing and general awareness with regards to Industry. 21. Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company. 22. Manage and maintain effectiveness of computers, softwares and other essential details in-store systems and ensure proper back ups. 23. To conduct daily meetings within the branch and send report to top management 24. To attend the monthly meetings held at corporate office or to attend meetings as and when required by the top management in corporate office. 25. To solve any issues within and related to the branch also pertaining to legal and statutory issues 26. He shall strictly follow all rules, etiquettes and code of conduct established by BHIMA 27. Ensure that he shall be in uniform at all times. 28. He shall inform the corporate Office on the issues that require more attention and beyond his discretionary powers 29. He shall be able to suggest Brand buildings activities; he shall also ensure that hoardings, POPs and other print ads are displayed properly. Role & responsibilities Role & responsibilities Preferred candidate profile
Principal Duties and Responsibilities: Ensure that all customers are handled properly by the retail staff. In cases where customers cannot be handled by the retail sales assistants, Floor in charges to handle them. To ensure that the procedures, process and systems adopted by the management are being followed by staffs. To Suggest, Plan and implement in-shop display, layout and customer walk-ins so as to maximize sales, customer satisfaction, appearance and image of store for customers. To assess and Manage selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction. To manage upkeep and ensure proper working condition of all infrastructures, equipment, fixtures and stock in showroom premises. To review employee performance and to suggest actions to be taken regarding a particular employee. To conduct daily briefings on the activities to be conducted with the staff. To attend the monthly meetings held at corporate office or to attend meetings as and when required by the top management in corporate office. To approve the leaves of the sales staff after it has been reviewed by the section in charge To maintain the movement register. To provide daily report to manager and top management. Controlling section supervisors & section heads. Follow-up of due compliance with shop rules and regulations, Ensuring proper attendance of customers by section staff & front office staff (floor coordinators) Inducing new methods for improving service and customer satisfaction. Ensuring the floor supervisors do proper follow up of customer feedback and reporting the necessary changes on account the same. Close monitoring of items passing during the beginning and end of the day. Arrangement of necessary number of staffs for smooth functioning of item passing. Reporting to the HR department the requirement of staff at respective sections. He/she shall ensure that the staffs under his/her team adhere to the HR policy regarding uniforms and timings. To ensure a proper shopping experience within the showroom.