Job Title: Tier 1 Support Specialist Location: Hyderabad - Hybrid Employment Type: Full-Time About the Role As a Tier 1 Support Specialist , you will serve as the frontline responder for all incoming support inquiries. Your responsibility will be to resolve routine support issues by adhering to predefined workflows and escalate more technical or unresolved problems to higher-tier teams. This role is well-suited for professionals who thrive on helping others, follow structure, and communicate clearly. Key Responsibilities Monitor and triage incoming support tickets in a timely and organized manner Troubleshoot and resolve Tier 1 issues based on SOPs and scripts Escalate unresolved or technical tickets to Tier 2 teams with proper context Document all actions and resolutions clearly in Jira or other ticketing systems Communicate with end-users or internal teams to clarify support needs Adhere to SLA requirements and meet defined KPI metrics for response/resolution Follow structured support workflows and contribute to process improvements Required Skills & Qualifications Excellent written and verbal communication skills in English Ability to strictly follow structured procedures and use knowledge base Familiarity with using web-based ticketing systems Proactive, customer-focused attitude with problem-solving orientation Reliable internet connection and remote work readiness Flexibility to work in rotating shifts or on weekends if needed Preferred / Nice to Have Skills 5+ years’ experience in technical/customer support or help desk environment Experience using Jira Service Management or similar ITSM platforms Exposure to SaaS products, hospitality technology, or mobile device support Familiarity with ITIL or similar service management frameworks Show more Show less

Job Title: Product Manager Location: Remote, India Employment Type: Full Time Salary: As per the Market Note: Hospitality Industry (Experience with hotel or resort-related platforms or tools) Role Overview We’re seeking a Product Manager with 7+ years of experience to drive product development, lead agile ceremonies, and coordinate cross-functional teams. You’ll manage the end-to-end lifecycle of platform features—turning concepts into releases—while operating in a flexible, fully remote, and milestone-driven environment. Key Responsibilities Product Lifecycle Management : Own feature definition, user stories, and delivery. Agile Practices : Lead daily standups, sprint planning, reviews, and backlog grooming. Jira Management : Maintain a clear, prioritized, and up-to-date Jira board. Team Collaboration : Interface with design, engineering, QA, and business stakeholders. Communication : Clearly articulate roadmap priorities and product decisions. Quality Assurance : Collaborate with QA to ensure feature readiness and testing. Skill Need: Product Management Agile/Scrum Jira Cross-functional collaboration Communication (Written & Verbal) Remote Team Coordination