Beshak.org

Job Title: Community Success Associate Location: Onsite, Mumbai (Vikhroli West) About the Job Are you passionate about delivering exceptional experiences and solving real-time problems? Do you thrive in a fast-paced, customer-centric environment? At Beshak.org, we're on a mission to simplify insurance decisions for customers by connecting them with expert advisors. As a Community Success Associate , you'll play a crucial role in ensuring both our customers and advisors have a seamless and rewarding experience on our platform. Key Responsibilities Query Resolution: Address and resolve customer and advisor queries via chat, email, and calls in real-time, ensuring a smooth user experience with a helpful and professional tone. Real-Time Problem Solving: Use quick thinking to troubleshoot issues, collaborate with internal teams for escalations, and ensure timely follow-ups. Effective Communication: Build trust with clear, empathetic written and spoken English while collecting feedback to improve platform processes. Process Improvement: Document common queries, streamline solutions, and suggest strategies to enhance customer and advisor engagement. Skills and Qualifications Excellent Communication Skills: Both spoken and written English. Effective Problem-Solving Abilities: Quick, logical thinking under pressure. Empathy & Patience: Ability to understand and address concerns thoughtfully. Attention to Detail: Ensure every interaction is handled professionally and accurately. Whats In It for You Collaborate with a Talented Team: Work directly with a team of IITians, NITians, and CAs, contributing to the growth of an exciting venture. Gain Practical Experience: Get hands-on experience in query resolution, real-time problem-solving, and process improvement. Skill Development: Enhance your skills in communication, customer engagement, and troubleshooting, while gaining valuable experience in operations. Ownership and Impact: Take ownership of customer interactions and see the direct impact of your contributions in improving user experiences. Growth Potential: Quick promotions based on performance, with the opportunity for career advancement and lucrative incentives. Candidates with prior experience in Customer Support or Inside Sales will be preferred. Join Beshak for a full-time role where you can make a significant impact, grow quickly, and be rewarded for your contributions! Preferred candidate profile