Benefits Operations Analyst

About the Company

About the Job

Responsibilities

Maintain accurate benefit records across internal systems and carrier platforms.
Work with internal teams to ensure correct benefit setup and payroll deductions. Coordinate with insurance carriers to resolve eligibility, enrollment, and client/employee queries.Support open enrollment activities.Review carrier files, eligibility reports, and benefit data for accuracy.Track outstanding issues and follow through to timely resolution.Maintain clear documentation and organized task tracking logs.Support renewals, implementation tasks, and benefits-related administrative workflows.Escalate time-sensitive issues promptly when needed.Manage, monitor, and triage internal ticket queues to keep work flowing efficiently across teams.Ensure SLAs for acknowledgment and resolution are consistently met.Proactively follow up on open tickets to prevent delays and maintain client satisfaction.Participate in internal meetings to share feedback, identify workflow improvements, and enhance customer service operations.

Requirements

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