Back Office Executive (voice)

Voice Process Executive Excellent Communication Skills

Company:

Experience Required:

• Minimum

  1+ year of experience

  in

  International Customer Support (Voice Process)

• Freshers with

  excellent communication skills

  may also be considered

Key Requirements:

• Strong verbal and written English communication skills
• Experience handling international customers (US/UK/AU process preferred)
• Ability to resolve customer queries effectively and professionally
• Good listening skills and problem-solving ability
• Willingness to work in rotational shifts
  

Roles & Responsibilities:

• Handle inbound/outbound customer calls
• Address customer queries, complaints, and requests
• Provide accurate information and timely resolutions
• Maintain high levels of customer satisfaction
• Document customer interactions accurately in the system

HR Aarti - 9322609973 - aarti.kulkarni2@wns.com