B2B Delivery & Operations Leader – EdTech

Job Title: B2B Delivery & Operations Leader – EdTech

Company: Confidential – Leading IT Consulting & Outsourcing Organisation

Location: Mumbai, Maharashtra / Chennai, Tamil Nadu

Job Type: Full-time

Work Mode: Hybrid / Flexible (confirm with employer)

Experience: 15+ Years

Salary: ₹60,00,000 – ₹1,00,00,000 per year

Job Description

We are seeking a highly experienced B2B Delivery and Operations Leader to drive enterprise delivery, operational excellence, and business profitability within the EdTech domain. The ideal candidate will have a strong background in B2B education services, digital learning platforms, publishing, or IT/BPM services, with proven leadership experience managing large delivery teams, enterprise accounts, and cross-functional operations.

Key Responsibilities

• Lead end-to-end delivery operations for enterprise EdTech accounts and digital learning programs.
• Own P&L performance, revenue targets, EBITDA, gross margins, budgets, and cost optimization.
• Establish and improve delivery frameworks, SLAs, KPIs, governance processes, and performance dashboards.
• Manage cross-functional teams across product engineering, software development, instructional design, content production, QA, and customer success.
• Build and maintain relationships with global universities, educational publishers, institutional clients, and enterprise customers.
• Manage escalations, executive stakeholder communication, customer retention, and service quality.
• Drive operational transformation through AI-enabled workflows, automation, Agile methodologies, Lean, and Six Sigma.
• Oversee capacity planning, resource utilization, workforce scalability, and delivery efficiency.
• Lead continuous improvement initiatives to enhance profitability, productivity, and client satisfaction.

Required Qualifications

• 15+ years of overall professional experience.
• 6+ years of senior leadership experience in delivery, operations, or enterprise account management.
• Preferably 5+ years of experience in B2B EdTech, eLearning, digital publishing, educational content delivery, or education-focused IT/BPO/KPO services.
• Demonstrated accountability for P&L, revenue, EBITDA, gross margins, budgets, and operational performance.
• Experience managing multiple enterprise accounts, large delivery teams, and complex client engagements.
• Strong experience in SLA management, delivery governance, executive stakeholder management, and client retention.
• Understanding of digital learning ecosystems, academic content workflows, and enterprise education services.
• Experience driving automation, AI adoption, and operational improvement initiatives.

Preferred Qualifications

• Experience working with global educational publishers, universities, or institutional learning providers.
• Exposure to Agile, Lean Six Sigma, RPA, AI-enabled workflows, and process automation.
• Experience managing offshore and global delivery teams.
• MBA or relevant professional certifications.

Key Skills

B2B EdTech Operations, Delivery Management, P&L Management, EBITDA, Enterprise Account Management, Client Relationship Management, SLA Management, Strategic Leadership, Digital Learning, Operational Excellence, Agile, Lean Six Sigma, AI Automation, and Capacity Planning.

Location Requirements

The primary locations are Mumbai and Chennai. Candidates based in other cities may also be considered if they can spend one week per month in Mumbai or Chennai.

Compensation

₹60 LPA – ₹1 Cr annually, depending on experience and suitability.

Pay: ₹7,051,000.00 - ₹10,000,000.00 per year

Experience:

• B2B: 10 years (Required)
• B2B sales: 10 years (Required)
• edtech: 10 years (Required)

Work Location: Hybrid remote in Mumbai, Maharashtra