AVP Product - Consumption Loans

Role Overview

AVP

• Deep expertise in Consumer Durable Loans, with strong understanding of end-to-end customer journeys including merchant onboarding, consumption loan product construct, subvention/CIB schemes working, credit underwriting, loan origination, disbursement, EMI servicing, collections, and loan closure processes.

• Hands-on experience working with ecosystem partners including online merchants, OEMs, retailer networks, payment gateways, lending service providers (LSPs), bureaus, and digital KYC providers, with a clear understanding of point-of-sale consumer durable financing, embedded lending journeys, and regulatory compliance requirements.

• Strong familiarity with operational, credit, fraud, and portfolio management nuances across the Indian consumer lending ecosystem.

Key Responsibilities

• Define and drive the product strategy and roadmap for the Consumer Durable Loans portfolio.
• Design and optimize customer acquisition journeys across online, offline, and merchant-assisted channels.
• Lead integrations and operational alignment with merchant partners, OEMs, online E-commerce platforms, payment gateways, credit bureaus, eKYC providers, Account Aggregators, and lending technology platforms.
• Build and manage loan origination, approval, disbursement and EMI servicing flows
• Monitor portfolio performance including disbursals, approval rates, conversion rates, delinquency trends, NPAs, collection efficiency, and profitability metrics.
• Collaborate closely with Risk, Legal, Compliance, Technology, Operations, Collections, and Business teams to ensure seamless execution and adherence to RBI regulations.
• Prepare detailed Product Requirement Documents (PRDs), Business Requirement Documents (BRDs), and oversee UAT and go-live processes.
• Continuously identify process improvements to enhance customer experience, reduce turnaround time (TAT), improve merchant satisfaction, and strengthen risk controls.
• Drive product innovations such as zero-cost EMI, subvention programs, embedded finance solutions, and pre-approved loan offerings.

Required Qualifications & Experience

• MBA or equivalent postgraduate qualification from a reputed institution.
• 8-10 years of product management experience in Banking, NBFC, Fintech, or Consumer Finance organizations within the Indian lending ecosystem.
• Mandatory hands-on experience in Consumer Durable Loans, Point-of-Sale (POS) Financing, Online checkout financing.
• Strong understanding of digital onboarding, bureau integrations, eKYC, underwriting systems, and loan management systems (LMS).
• Experience managing merchant financing ecosystems and retail distribution partnerships.
• Sound knowledge of RBI regulations applicable to retail lending, digital lending guidelines, and consumer finance products.
• Experience working with Account Aggregator framework, alternative data sources, or embedded finance platforms is a plus.
• Strong analytical capabilities with a structured and detail-oriented approach.
• Proven ability to manage cross-functional stakeholders and drive execution in a regulated environment.

Core Competencies

• Strategic thinking with strong execution orientation.
• High ownership and accountability.
• Ability to balance growth objectives with prudent credit risk management.
• Strong communication and stakeholder management skills.
• Data-driven decision-making and problem-solving abilities.
• Ability to operate effectively in a fast-paced and performance-driven environment.