ABOUT
Business
Function -
Role
- Partner with business heads across Finance, HR, Operations, Academics and Sales to understand their needs and translate them into an enterprise application roadmap aligned with the groups technology strategy.
- Lead the end-to-end selection of OSP solutions: requirement definition, market scan, RFP, vendor evaluation, build-vs-buy recommendation and business case.
- Drive implementation of enterprise platforms such as ERP (Oracle EBS), HRIS, School Management Systems, data warehousing and the Zoho suite, owning scope, timelines, budget and go-live.
- Manage the application portfolio: rationalise overlapping tools, track usage, licence spend and total cost of ownership, and retire redundant applications.
- Plan and execute upgrades, migrations and integrations with minimal disruption to schools and business operations.
- Own vendor and implementation-partner relationships, including contract negotiation, SLAs, deliverable tracking, performance reviews and escalations.
- Ensure strong application governance covering access controls, data security, data privacy (including the DPDP Act, 2023), audit readiness and change control.
- Drive user adoption through training, change management and post-go-live support, and measure the business outcomes each application delivers.
- Lead, mentor and build a team of application owners and functional leads; set goals and review performance.
- Report portfolio health, project status, risks and spend to the CTPO and leadership team.
Experience
- B.E./B.Tech or MBA, with 1015 years of post-qualification experience in enterprise applications.
- At least 3 years of leading end-to-end implementations of enterprise applications (ERP, HRIS, CRM or similar).
- Hands-on experience with Oracle EBS.
- Proven track record of managing product vendors, implementation partners and commercial contracts.
- Experience leading a team of application owners or functional consultants.
- In-depth knowledge of product lifecycle management, best practices, functional design and application delivery methodologies (Agile and Waterfall).
- Exposure to Zoho, school management systems, or data warehouse and BI platforms.
- Experience in education, multi-location retail or franchise-led businesses.
- Certifications such as PMP, ITIL or Oracle.
CompetenciesFunctionalBehavioural
- Enterprise application portfolio management (OSP selection, licensing, TCO)
- Solution architecture and systems integration
- Programme and project management
- Vendor and contract management
- Understanding of business processes across Finance, HR, Operations and Academics
- Data governance and information security fundamentals
- Solution-oriented mindset
- Analytical, data-driven decision making
- Internal customer orientation
- Stakeholder management and influence
- Team leadership and mentoring
- Ownership and accountability
Key StakeholdersInternalExternal
- CTPO
- Business function heads (Finance, HR, Operations, Academics, Sales)
- Digital Labs team: Business Analysts, ERP Lead, School Management System Lead, Data Warehouse Lead
- Product vendors and OEMs
- System integrators and implementation partners
- Licensing and support partners
Lighthouse Learning is an equal opportunity employer. Our recruitment and selection process does not discriminate on the basis of gender, caste, creed, class, language, region, race or any other characteristic. Every candidate who meets the qualifications in this job description will be given a fair opportunity for employment.
