You, as a Principal Software Engineer at Avalara will be part of a AvaTax architecture team leading and driving scalable, reliable, secure and performant global tax calculation engine and its dependent services You would also contribute to Global Architecture Review Board, Solution Architecture team and Global Architecture Team You will report to Senior Director of Engineering AvaTax Tax Calculation Engine performs multiple complex operations to find accurate tax calculation with very low latency The engine needs to perform multiple thousands of such calculation every second, with a very high tax accuracy to a cent Youll lead the architecture of the calculation engine to make it simpler to onboard a all tax type (example: Consumer Use/ VAT /) and adding support for additional countries Youll work with multiple teams and architects to build the solution active and cloud agnostic You would also work with teams and architects to develop core platform services What Your Responsibilities Will Be Improve and provide a delightful customer experience for users of our APIs by - reducing cognitive load for developers to build and release APIs, increasing consistency across APIs built and delivered by multiple teams, being predictable with releases and quality of the same, and more. Strategizing, influencing, and planning out a path for the product and services with-in AvaTax to be globally distributed and available. Always improve the quality of our products by coming up with and implementing new plans and improving our current daily work Improve architecture, design, and facilitate development of top priority projects Mentor engineers and leads, share your skills and expertise, encourage creativity and new ideas Help grow and strengthen Avalaras business by improving its technology, processes, and people What Youll Need to be Successful Minimum of a 4-year technical degree in Computer Science or related field 15+ years of experience working in cloud-based environments such as AWS, GCP, or Azure Expertise in building applications using C# and .NET Core Experience shipping customer-facing software in at least 2 core languages such as C#, Java, etc. Knowledge of architectural styles and design patterns Experience in data modelling, database design, and building applications at scale by service-oriented architectures, microservices and industry best practices Willingness to challenge the status-quo with the knowledge to change it Proficiency in CI/CD tools (Jenkins, GitLab, etc.)

Design scalable data pipelines to collect and analyze security-related data from multiple sources. Apply best practices for data integrity, reliability, and scalability in security data pipelines. Collaborate with partner security teams, leadership, and engineering to implement security solutions that reduces risks in Avalaras cloud environments. Develop automated, cloud-native solutions across multiple hyperscale cloud providers ( AWS, GCP, Azure, OCI ). Ensure compliance with security standards, regulations, and industry best practices , working with compliance teams to implement necessary controls and reporting mechanisms. You will create regular reports on pipeline performance, data quality, and security incidents. What Youll Need to be Successful Qualifications: Bachelors degree in Computer Science, Information Security, or relevant experience. 5+ years of professional experience in data engineering and design roles. Expert-level proficiency in SQL. Experience architecting complex data marts using dbt and Airflow. Experience designing and implementing data solutions that ensure and anomaly detection. Hands-on experience with Snowflake for production analytics. Experience with DevOps/DataOps practices , including Git and Terraform. Experience with containerization and orchestration technologies (Docker, Kubernetes, CI/CD). Knowledge of AWS data engineering ecosystem and data security best practices. Experience designing secure cloud architectures across AWS, GCP, Azure, or OCI. Experience with Identity and Access Management (IAM), RBAC Automation, and data security frameworks. Good to Have: Familiarity with global data security requirements such as GDPR, SOC 2, US privacy regulations, and PII protection. AWS or other professional data security certifications. Proficiency in data visualization tools (Power BI, Tableau, Hex, R-Shiny) and data storytelling.

As a Senior Salesforce Business Systems Analyst, you will help build the implementation, enhancement and optimization of our Salesforce platform to support our business operations. You will be reporting to Manager, Business Technology. What Your Responsibilities Will Be This is an individual contributor role. You will oversee and improve business automations related to the configuration, pricing, quoting, and contracting workflows within Salesforce CPQ to align with our goals and enhance sales efficiency. Address and resolve inquiries and concerns reported by the business related to Salesforce CPQ functionality and processes. You will collaborate with the Technical Program Manager to gather and document requirements for new programs or changes improving Salesforce CPQ. You will understand detailed business processes and configurations integrating with Salesforce CPQ. You will create comprehensive User Stories within JIRA, encompassing problem statements, trigger points, testing scenarios, and technical recommendations specific to Salesforce CPQ enhancements or modifications. Build and launch declarative solutions within Salesforce CPQ modules, ensuring awareness of downstream possible effects for connected systems. You will guide UAT sessions with team members, demonstrating an understanding of requested process flows within Salesforce CPQ. Manage main technical plans through data analysis, focusing on processes related to Salesforce CPQ projects within the scope. You will evaluate new technological solutions and make recommendations to enhance the Salesforce CPQ user experience in collaboration with Development Leads and System Architecture. Develop comprehensive documentation for architectural, design, technical, implementation, and test activities related to Salesforce CPQ. You will oversee and increase business automations related to marketing, demand generation, sales development, sales, pipeline management, funnel reporting, and partner relationship management within Salesforce CPQ. Address and resolve inquiries and concerns reported by the business related to Salesforce CPQ functionality and processes. You will collaborate with the Technical Program Manager to gather and document requirements for new programs or changes improving Salesforce CPQ. You will understand detailed business processes and configurations integrating with Salesforce CPQ. You will create comprehensive User Stories within JIRA, encompassing problem statements, trigger points, testing scenarios, and technical recommendations specific to Salesforce CPQ enhancements or modifications. Build and launch declarative solutions within Salesforce CPQ modules, ensuring awareness of downstream possible effects for connected systems. You will guide UAT sessions with team members, demonstrating an understanding of requested process flows within Salesforce CPQ. Manage technical programs through data analysis, focusing on processes related to Salesforce CPQ programs within the scope. You will evaluate new technological solutions and make recommendations to enhance the Salesforce CPQ user experience in collaboration with Development Leads and System Architecture. Develop comprehensive documentation for architectural, design, technical, implementation, and test activities related to Salesforce CPQ. What you'll Need to be Successful Bachelors degree in Computer Science, Information Systems, Business Administration, or related field with minimum of 8 years of experience as a Salesforce Business Systems Analyst, with a focus on Salesforce Sales Cloud and Service Cloud. Salesforce certifications such as Salesforce Administrator (ADM201) and Salesforce Advanced Administrator (ADM211). Experience leading Salesforce implementation projects from launch to completion, including requirements gathering, solution design, configuration, testing, and deployment. In-depth understanding of Salesforce platform capabilities, including custom objects, workflows, validation rules, process builder, and Lightning components. Proficiency in Salesforce reporting & analytics tools, with the ability to develop complex reports and dashboards to support business insights

Avalara s Agile Enablement Team is looking for an experienced SAFe implementation and Program Delivery Agile Coach to join our Engineering Teams. As an Agile Coach, you will be supporting the Technology group to ensure program teams adhere to the SAFe Process and bring organizational structure, and Agile disciplines in day-to-day operational management to the teams. You will be responsible for evangelizing SAFe and Agile best practices by educating colleagues, coaching teams, collaborating with leaders on the Agile adoption strategy and working with the AET Lead to implement the Agile methodology across the organization. Responsibilities Understand and implement Avalara SDLC in Delivery Teams (ARTs) Understand Business goals and partner with RTEs in Lean Portfolio Management Roadmapping, within Teams and across multiple dependent teams As a hands-on Agile Coach for 15+ teams and multiple ARTs, drive proper SDLC adoption and build great product by following the Agile Process Coach Teams to help build both next generation products and maintain the current product line Understand the domain of large and complex software Be able to perform agile project management on large and complex software Ensure proactive communication of KPI metrics and insights to leadership through proper monitoring of Jira Be able to partner with RTE to facilitate Dependency Management across multiple Business units Partner with Engineering and Product Leaders to remove roadblocks and align on their expectations in achieving desired outcomes, results, and deliverables. Proactively monitor and assess teams Agile maturity, health metrics and project needs Help teams to recognize and produce Agile artifacts Facilitate delivery of release train milestones by implementing effective processes and tools Experiences: 10+ years of total experience in software development 8+ years of Agile experiences in Scrum and Kanban with highly technical projects 5+ years in mid to large enterprise software project management 2+ years of implementing or working in SAFe framework Experience in Agile transformation Technical Understanding of SaaS Product development Excellent relationship management, communication, teamwork, and influence skills Education: Bachelors degree in Computer Science or Engineering SAFe Certification Must have: Understand spirit of Agile, Portfolio Management and DevOps practices Understand finer nuances of Scrum & Kanban Understand large scale project management Understand release planning, coordination, and management Have worked with a multi-team data dependency lifecycle environment Proficient in Jira, Confluence, and advanced filters Preferred: Actively drove large scale Agile framework adoption in medium-large program

What Youll Do The Customer Excellence Manager (CEx) Enterprise (Individual Contributor role) plays a critical role in ensuring enterprise customer satisfaction by managing customer inquiries, issues, and complex situations with a proactive and strategic approach. Working independently and in collaboration with key stakeholders, the CEx owns the situation, drives resolution, fosters customer relationships and advocates for enterprise customers needs across Avalara. Focus on achieving the highest customer satisfaction while ensuring we are solving customer issues promptly. You will work from Pune office 5 days a week. You will require to work in US shift. You will be an Individual Contributor and reports to Sr. Manager, Customer Excellence. What Your Responsibilities Will Be Process Resolve Enterprise Customer Situations Manage customer situations for enterprise customers that arise through ongoing use of Avalara products, billing and account related questions, product maintenance and customer updates and general questions. Drive Cross-Functional Collaboration Partner across departments, including the Enterprise CAM, Support, Professional Services, Product, and Engineering teams, to resolve customer challenges and align on a customer-centric approach. Enterprise Customer Advocacy Act as a situation owner and trusted advisor, ensuring timely resolution of issues while advocating for enterprise customer needs to internal teams. Manage Customer Expectations Set clear expectations by effectively communicating issue status, next steps, and resolution timelines to customers and internal teams. Deepen Technical Product Knowledge Maintain a strong understanding of Avalara s platform, customer integrations, product suite, and future product roadmap to better serve enterprise customers. Data-Driven Insights Recommendations Clear understanding of enterprise customer product consumption and provide actionable insights to improve customer experience and optimize engagement strategies. Customer Remediation Concessions Assess customer impact and provide internal business recommendations, including recommendations for potential concessions or service improvements. Process Knowledge Enhancement Identify gaps in internal processes and knowledge management that impact enterprise customer experience, driving continuous improvements. Enterprise Customer Satisfaction Manage internal processes and collaboration to drive quick resolution, reduce enterprise customer churn and increase customer satisfaction. What Youll Need to be Successful Minimum of 8 years of experience in customer service or related field. Bachelors degree 5+ years of enterprise customer success, account management, or enterprise customer service experience in a technology organization. You have strong enterprise customer advocacy mindset with a passion for delivering exceptional experiences. Experience interpreting and responding to customer questions and requests across C-level stakeholders and technical teams, capable of handling high-stakes enterprise conversations. Should have experience with global customers, especially in US. Familiarity with ERP, Billing, and Enterprise Systems (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics, Sage, Salesforce). Experience as a Technical Program Manager, Service Account Manager, or Enterprise Customer Success Advocate within a software organization. Knowledge of Compliance, Sales Tax, VAT, and regulatory requirements for enterprise businesses. Understanding of APIs, integrations, and troubleshooting in enterprise customer environments. #LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Minimum of 8 years of experience in customer service or related field. Bachelors degree 5+ years of enterprise customer success, account management, or enterprise customer service experience in a technology organization. You have strong enterprise customer advocacy mindset with a passion for delivering exceptional experiences. Experience interpreting and responding to customer questions and requests across C-level stakeholders and technical teams, capable of handling high-stakes enterprise conversations. Should have experience with global customers, especially in US. Familiarity with ERP, Billing, and Enterprise Systems (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics, Sage, Salesforce). Experience as a Technical Program Manager, Service Account Manager, or Enterprise Customer Success Advocate within a software organization. Knowledge of Compliance, Sales Tax, VAT, and regulatory requirements for enterprise businesses. Understanding of APIs, integrations, and troubleshooting in enterprise customer environments. #LI-Onsite Process Resolve Enterprise Customer Situations Manage customer situations for enterprise customers that arise through ongoing use of Avalara products, billing and account related questions, product maintenance and customer updates and general questions. Drive Cross-Functional Collaboration Partner across departments, including the Enterprise CAM, Support, Professional Services, Product, and Engineering teams, to resolve customer challenges and align on a customer-centric approach. Enterprise Customer Advocacy Act as a situation owner and trusted advisor, ensuring timely resolution of issues while advocating for enterprise customer needs to internal teams. Manage Customer Expectations Set clear expectations by effectively communicating issue status, next steps, and resolution timelines to customers and internal teams. Deepen Technical Product Knowledge Maintain a strong understanding of Avalara s platform, customer integrations, product suite, and future product roadmap to better serve enterprise customers. Data-Driven Insights Recommendations Clear understanding of enterprise customer product consumption and provide actionable insights to improve customer experience and optimize engagement strategies. Customer Remediation Concessions Assess customer impact and provide internal business recommendations, including recommendations for potential concessions or service improvements. Process Knowledge Enhancement Identify gaps in internal processes and knowledge management that impact enterprise customer experience, driving continuous improvements. Enterprise Customer Satisfaction Manage internal processes and collaboration to drive quick resolution, reduce enterprise customer churn and increase customer satisfaction.

You will help assess the design and effectiveness of internal controls over financial reporting as part of Avalara s SOX program. You will work closely with process owners to address identified gaps or deficiencies through corrective action plans. You will perform follow-up audits to ensure remediation of findings and report on remediation efforts. You will Develop standardized best practices, and systems for Internal Audit, incorporating automated audit techniques and Artificial Intelligence. You will support operational audits and ad-hoc projects. You will help develop audit goals, scope, and programs, and prepare concise reports on audit results and findings. You will develop and deliver training on Sarbanes-Oxley Section 404 and other audit areas. You will help coordinate with external auditors on their annual audit plan and facilitate collaboration with affected teams. You will support internal investigations related to financial reporting matters as they arise and audit perspectives on special projects, including business acquisitions and financing transactions. What Youll Need to be Successful Bachelors degree in Accounting, Finance, or a related field; Master s. CA, CPA, or CIA credentials strongly CRMA, CISA, or related certifications. Minimum of 2 years in auditing in public accounting or at a public company. Understanding of US GAAP, COSO internal control framework, PCAOB audit standards, and regulatory requirements. Experience with ServiceNow.

You will prepare and process Sales Use tax returns and payments to meet filing deadlines, ensuring accuracy and efficiency. You should leverage technology to streamline return preparation and filing while maintaining accurate records. You will manage client expectations, troubleshoot issues, and validate transactional data. You should have expertise in Sales Use tax, conduct team sessions, and provide guidance as needed. You will maintain client and filing calendars, ensuring timely updates. You will prepare month-end reports, perform reconciliations, and handle pre/post-filing tasks as assigned. You will identify improvements in compliance processes, streamline tasks, and offer innovative solutions. You should work collaboratively with the team, promote a WE culture. You will participate in process improvements, handle ad-hoc projects, and support automation efforts to enhance efficiency. Flexible with work hours as needed. What Youll Need to be Successful Strong knowledge of SUT domain, with 3+ years in multi-jurisdictional sales and use tax preparation and filing. Experience in customer interaction and handling sensitive data (US region). Postgraduate- MBA (Finance)/M.Com. Advanced Microsoft Office skills (Excel, Access, including pivot tables, VLOOKUP, HLOOKUP).

Avalara is seeking a customer marketing manager focused on early tenure and adoption programs to steer the experience for new and early-stage customers. This person will drive programs which push Avalara to make good on the brand promise of ease and simplicity. By delivering on this promise, the customer marketing manager will directly impact, and be measured on, corporate goals and key metrics. This person should be good at breaking down silos to accomplish cross-functional goals. Including working with product teams, technology groups and customer-facing teams such as sales and support. You will report to Senior Manager - Marketing What Your Responsibilities Will Be Support early tenure customer experience / onboarding customer experience / product adoption programs You will support all new products and existing products with designing welcome email series, enabling digitized onboarding and clear instruction that is aligned on between Learning, Product, Implementation Support and Account Management teams. You will understand and apply a customer-centric view on all programs designed. You will create/improve automation Build, manage and iterate on strategies for a complex set of contact types, purchase paths and mid-journey scenarios Identify opportunities for additional programs and to improve onboarding Plan for the unique needs of the many contact roles within a B2B organization [ex: what communication does the CFO need to receive vs the staff accountant] Some of the day-to-day program management responsibilities will include: Organize and maintain project plans Devise new programs that support key initiatives Set and measure sustainable goals for initiatives Evaluate and assess programs strengths and weaknesses Monitor projects and overseeing project teams to ensure momentum Meet with stakeholders to discuss program status and goals What Youll Need to be Successful Prior partnership with product teams and taking documentation into marketing-level objectives and communication Proven ability to translate complex into simplicity B2B SaaS marketing experience required 7 or more years of experience High-level management and leadership conversation and presentation skills Conflict resolution and problem-solving abilities Professional written and verbal communication skills Expert level multitasking skills

What Youll Do Avalara is seeking an Account Development Representative (ADR) to identify net new prospects and high value opportunities through outbound prospecting. You will work with the marketing partners to research lists of companies to target, work through email and telephone campaigns, and engage prospects to create opportunities and schedule meetings with our sales teams to generate new business. The function of an ADR serves as an integral part of our sales process. This position is designed to provide the opportunity for skill progression and promotion into a full-cycle sales role and will be the beginning of your career in an exciting, innovative, and growing SaaS company. You will report to the Accounts Development Manager What Your Responsibilities Will Be Generate quality opportunities and schedule meetings for our sales teams utilizing leads/contacts provided by marketing via telephone, email, and other creative means Become an expert on products and services to be sold and maintain relevant industry knowledge Maintain active engagement with all leads through scheduled follow-up communications designed to increase customer interest in Avalara products via data-driven processes Drive customer participation in webinars, certification events, and/or conferences Achieve monthly quotas of qualified and sales accepted opportunities Actively collaborate as a team member within the department and the organization as a whole What Youll Need to be Successful Bachelors degree in business, marketing, communications or related studies 2years SDR/ADR experience or 2 or more years of experience in another field with a desire to sell SaaS Proficiency with Microsoft Office, Microsoft Excel, and Salesforce.com (CRM) #LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Bachelors degree in business, marketing, communications or related studies 2years SDR/ADR experience or 2 or more years of experience in another field with a desire to sell SaaS Proficiency with Microsoft Office, Microsoft Excel, and Salesforce.com (CRM) #LI-Onsite Generate quality opportunities and schedule meetings for our sales teams utilizing leads/contacts provided by marketing via telephone, email, and other creative means Become an expert on products and services to be sold and maintain relevant industry knowledge Maintain active engagement with all leads through scheduled follow-up communications designed to increase customer interest in Avalara products via data-driven processes Drive customer participation in webinars, certification events, and/or conferences Achieve monthly quotas of qualified and sales accepted opportunities Actively collaborate as a team member within the department and the organization as a whole

What Youll Do You will report to the Director, Customer Onboarding Go Live. Avalara is a rapidly growing technology company transforming the landscape of transactional tax compliance. We are looking for an experienced Senior Manager to join our Customer Onboarding and Go Live team, bringing expertise in the implementation and delivery of technology-driven products and services. #LI-Onsite (Pune) What Your Responsibilities Will Be As a Senior Manager in Avalaras Go Live organization, youll oversee the successful delivery of a product line, managing a team of project managers and consultants to ensure customer satisfaction and project profitability. This role demands someone who can meet the growing demands of our customer base. Key Responsibilities: Customer Success Implementation: You will have to provide technical solutions to customer challenges and lead complex implementations involving Avalara products, including ERP, POS, and eCommerce platforms. Leadership Best Practices: You will guide customers through best practices, fostering a culture of excellence and zero defects. Cross-Functional Collaboration: You will have to work with Product Management, Sales, and Customer Success to streamline onboarding and develop implementation strategies. Technical Oversight: You will assist with testing plans, technical architecture reviews, and ERP integration to meet GoLive requirements. Continuous Improvement: You will support internal initiatives to drive Avalaras mission forward. Skills Qualifications: You should have experience in managing tech-based product implementations focused on customer satisfaction and profitability. You should have strong technical and analytical skills, including code review and adherence to standards. You should have experience in accounting, tax processes, and ERP/eCommerce solutions. You should have strong leadership and problem-solving skills. You should possess an ability to manage multiple priorities in a fast-paced environment. Flexibility to work night shifts on a rotational basis. What Youll Need to be Successful Education- BE, MCA, MCS, Graduate with 10+ years of experience. Strong knowledge of ERPs, Web Services, and APIs Experience with IIS (Internet Information Services) for webserver connections and configurations Experience with application/ERP configuration Familiar with automating GL processes using UI Path Experience with applications like FinancialForce, Gong, and other related technologies Good-to-Have: Strong understanding of accounting and tax processes SaaS implementation experience Knowledge of Sales and Use Tax, including VAT and GST Hands-on experience with source control (GitHub), JIRA (bug tracking), Salesforce, Gainsight Ability to install and configure ERPs Experience with multiple ERP and e-commerce solutions, especially in sales order/invoicing processes How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Education- BE, MCA, MCS, Graduate with 10+ years of experience. Strong knowledge of ERPs, Web Services, and APIs Experience with IIS (Internet Information Services) for webserver connections and configurations Experience with application/ERP configuration Familiar with automating GL processes using UI Path Experience with applications like FinancialForce, Gong, and other related technologies Good-to-Have: Strong understanding of accounting and tax processes SaaS implementation experience Knowledge of Sales and Use Tax, including VAT and GST Hands-on experience with source control (GitHub), JIRA (bug tracking), Salesforce, Gainsight Ability to install and configure ERPs Experience with multiple ERP and e-commerce solutions, especially in sales order/invoicing processes As a Senior Manager in Avalaras Go Live organization, youll oversee the successful delivery of a product line, managing a team of project managers and consultants to ensure customer satisfaction and project profitability. This role demands someone who can meet the growing demands of our customer base. Key Responsibilities: Customer Success Implementation: You will have to provide technical solutions to customer challenges and lead complex implementations involving Avalara products, including ERP, POS, and eCommerce platforms. Leadership Best Practices: You will guide customers through best practices, fostering a culture of excellence and zero defects. Cross-Functional Collaboration: You will have to work with Product Management, Sales, and Customer Success to streamline onboarding and develop implementation strategies. Technical Oversight: You will assist with testing plans, technical architecture reviews, and ERP integration to meet GoLive requirements. Continuous Improvement: You will support internal initiatives to drive Avalaras mission forward. Skills Qualifications: You should have experience in managing tech-based product implementations focused on customer satisfaction and profitability. You should have strong technical and analytical skills, including code review and adherence to standards. You should have experience in accounting, tax processes, and ERP/eCommerce solutions. You should have strong leadership and problem-solving skills. You should possess an ability to manage multiple priorities in a fast-paced environment. Flexibility to work night shifts on a rotational basis.

What Youll Do The NetSuite Systems Analyst/Project Tester will play a critical role in supporting the X team by using Xs NetSuite ERP system. The NetSuite Systems Analyst will gather requirements and work with the NetSuite development team to implement new functionality and system enhancements. You will support transformation of Xs financial systems over the next 2+ years by implementing scalable business processes to support our organic growth and growth by acquisitions. What Your Responsibilities Will Be Collaborate with Finance team to identify areas for process improvement and efficiency gains. Work with teams, cross-functionaling to identify areas for process improvement and efficiency gains. Support new NetSuite implementations for the X region. Formulation of project plans to address business system requirements. Provide hands-on support for the deployment and validation of NetSuite customizations to Production. Troubleshoot and debug NetSuite Production issues, while following SOX compliance principles (if public company). Unit test and facilitate User Acceptance Testing for our system customizations and enhancements. Maintain detailed documentation for system customizations and enhancements. Design custom saved searches and financial reports. You will report to the Senior Manager, NetSuite What Youll Need to be Successful 5+ years of experience with ERP systems and 2+ years of hands-on experience with NetSuite OneWorld. A minimum of Graduate, with Accounting, Finance, or Management Information Systems (MIS) background is plus Strong experience of NetSuite financial modules, including order-to-cash (invoicing, accounts receivable, revenue recognition), procure-to-pay (purchasing, receiving, accounts payable, and record-to-report (general ledger, fixed assets). Experience customizing NetSuite, including the building of saved searches and reports. Experience supporting Finance teams and troubleshooting related system issues. Track record of gathering our requirements and delivering functional system solutions from those requirements. Experience with SaaS, subscription, or other recurring revenue business models, understanding of NetSuite integration tools and process flows; exposure to ETL Tool is plus Understanding of systems integrating with NetSuite; exposure to CRM Tool Certification in NetSuite Administrator/ERP Consultant is plus. Experience in unit testing, preparing test scenarios, and understanding of testing methodologies. #LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. 5+ years of experience with ERP systems and 2+ years of hands-on experience with NetSuite OneWorld. A minimum of Graduate, with Accounting, Finance, or Management Information Systems (MIS) background is plus Strong experience of NetSuite financial modules, including order-to-cash (invoicing, accounts receivable, revenue recognition), procure-to-pay (purchasing, receiving, accounts payable, and record-to-report (general ledger, fixed assets). Experience customizing NetSuite, including the building of saved searches and reports. Experience supporting Finance teams and troubleshooting related system issues. Track record of gathering our requirements and delivering functional system solutions from those requirements. Experience with SaaS, subscription, or other recurring revenue business models, understanding of NetSuite integration tools and process flows; exposure to ETL Tool is plus Understanding of systems integrating with NetSuite; exposure to CRM Tool Certification in NetSuite Administrator/ERP Consultant is plus. Experience in unit testing, preparing test scenarios, and understanding of testing methodologies. #LI-Onsite Collaborate with Finance team to identify areas for process improvement and efficiency gains. Work with teams, cross-functionaling to identify areas for process improvement and efficiency gains. Support new NetSuite implementations for the X region. Formulation of project plans to address business system requirements. Provide hands-on support for the deployment and validation of NetSuite customizations to Production. Troubleshoot and debug NetSuite Production issues, while following SOX compliance principles (if public company). Unit test and facilitate User Acceptance Testing for our system customizations and enhancements. Maintain detailed documentation for system customizations and enhancements. Design custom saved searches and financial reports. You will report to the Senior Manager, NetSuite

What Youll Do We are looking for an Account Executive to manage a large portfolio of new and small business customers in our SaaS Sales team. You will focus on driving Annual Recurring Revenue (ARR) growth and maximizing customer satisfaction and retention at scale. With a high ratio of accounts, organized person who can engage on revenue opportunities without the time for in-depth, strategic planning on each account. What Your Responsibilities Will Be Customer Portfolio Management at Scale: Manage a high volume of new and small business accounts, efficient service to ensure customers understand and gain value from their investments. Develop professional relationships across your portfolio, with a focus on maximizing engagement and retention. Increase Sales Growth: Exceed sales targets by developing a high-velocity sales process tailored to new and small business customers. Identify cross-sell and upsell opportunities, focusing on value features and products that meet customer needs. Maintain a flow of customer interactions to build a scalable pipeline, ensure rapid response times, and achieve results against set quotas. Scalable Account Execution: Implement standardized account plans designed for volume, focusing on efficient onboarding, rapid response to customer inquiries, and delivering value with minimal turnaround time. Conduct product presentations, webinars, and calls to increase awareness of available solutions. Ensure each customer interaction is and impactful, even within time constraints. Customer Engagement: Address customer pain points and goals promptly, offering product solutions tailored to new our needs. Check in to assess satisfaction, troubleshoot, and uncover additional revenue potential without account customization. Collaboration: Collaborate with our teams, including Customer Success and Marketing, to provide a cohesive customer experience and use resources across accounts. Be a bridge between customer needs and our teams to support customer satisfaction at scale What Youll Need to be Successful 3+ years of experience as a Customer Accounts Manager at Strategic/Mid-Market level Make sense of complex, high quantity, and sometimes contradictory information to identify solutions with limited change. Experience communicating the value of the product and its features to customers (verbal, written, video, in person) Deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. Experience planning, overseeing activities to meet our goals and customers desired outcomes. Experience in assisting multiple customers simultaneously and managing a book of business of 400+ customers. Achieves results, even under challenging circumstances and with competing priorities Enthusiasm for customer success and excellence especially within the SaaS space Experience with enterprise platforms such as ERP, CRM, ECommerce, POS, OMS, etc. Salesforce and Gainsight experience GST, VAT and Indirect Tax experience would be beneficial. How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. 3+ years of experience as a Customer Accounts Manager at Strategic/Mid-Market level Make sense of complex, high quantity, and sometimes contradictory information to identify solutions with limited change. Experience communicating the value of the product and its features to customers (verbal, written, video, in person) Deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. Experience planning, overseeing activities to meet our goals and customers desired outcomes. Experience in assisting multiple customers simultaneously and managing a book of business of 400+ customers. Achieves results, even under challenging circumstances and with competing priorities Enthusiasm for customer success and excellence especially within the SaaS space Experience with enterprise platforms such as ERP, CRM, ECommerce, POS, OMS, etc. Salesforce and Gainsight experience GST, VAT and Indirect Tax experience would be beneficial. Customer Portfolio Management at Scale: Manage a high volume of new and small business accounts, efficient service to ensure customers understand and gain value from their investments. Develop professional relationships across your portfolio, with a focus on maximizing engagement and retention. Increase Sales Growth: Exceed sales targets by developing a high-velocity sales process tailored to new and small business customers. Identify cross-sell and upsell opportunities, focusing on value features and products that meet customer needs. Maintain a flow of customer interactions to build a scalable pipeline, ensure rapid response times, and achieve results against set quotas. Scalable Account Execution: Implement standardized account plans designed for volume, focusing on efficient onboarding, rapid response to customer inquiries, and delivering value with minimal turnaround time. Conduct product presentations, webinars, and calls to increase awareness of available solutions. Ensure each customer interaction is and impactful, even within time constraints. Customer Engagement: Address customer pain points and goals promptly, offering product solutions tailored to new our needs. Check in to assess satisfaction, troubleshoot, and uncover additional revenue potential without account customization. Collaboration: Collaborate with our teams, including Customer Success and Marketing, to provide a cohesive customer experience and use resources across accounts. Be a bridge between customer needs and our teams to support customer satisfaction at scale

What Youll Do Trusted Advisor Build great customer relationship and set them up for success by: o Understanding customers goals, strategies, plans. o Recommending best practices based on understanding customers business goals, success criteria for getting value o Maintain customer health by developing and executing customer success plans (CSP) that reflect a holistic path for customers to achieve Return Outcomes and Risk Management: o Improve adoption of Avalaras products to enable customers to achieve business value and critical outcomes o Manage customer renewal conversation and exceed revenue retention goals o Remain up to date on Avalaras products and services, and develop use cases to drive customers to adopt best practice standards o Proactively manage at risk customers and develop get well plans to prevent churn o Ensuring proactive customer engagement reducing unnecessary escalation and issues o Address dissatisfaction issues and escalations using resources available o Manage and own customer lifecycle experience including renewal experience o Continually expand CSPs to include additional outcomes as customer needs evolve o Partnership with Account manager and share growth opportunities You will be reporting to Senior Manager, Sales What Your Responsibilities Will Be You will Guide product adoption post-implementation ensuring time to value for the customer You will facilitate setting outcomes and measurable goals with the customer (success criteria) You will hold customer and Avalara accountable to achieve success criteria You will engage across the customers organization and work within Avalara to identify risks, and present recommendations solutions Facilitates conversations with customers through a variety of tactics to ensure the customer is on track to seeing maximum value from Avalara Oversee outcomes including risk management and mitigation, customers value realization, and mutual success What Youll Need to be Successful As part of the start-up culture, possessing customer centricity Typically requires 8 years of related experience including customer portfolio and retention management Experience collaborating with teams to support joint outcomes through customer lifecycles Collaborative, creative, goal- and growth-oriented, and team-centric Comfortable managing conflicting priorities. Emotionally thoughtful, customer-focused and a Stay up to date with industry trends. Effective strategies Enthusiasm for customer success and excellence especially within the SaaS space Preferred Qualifications 3 5years Customer Success Management experience or similar Salesforce and Gainsight experience Ability to work at all levels from individual contributors to executives Proven record of meeting performance goals #LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. As part of the start-up culture, possessing customer centricity Typically requires 8 years of related experience including customer portfolio and retention management Experience collaborating with teams to support joint outcomes through customer lifecycles Collaborative, creative, goal- and growth-oriented, and team-centric Comfortable managing conflicting priorities. Emotionally thoughtful, customer-focused and a Stay up to date with industry trends. Effective strategies Enthusiasm for customer success and excellence especially within the SaaS space Preferred Qualifications 3 5years Customer Success Management experience or similar Salesforce and Gainsight experience Ability to work at all levels from individual contributors to executives Proven record of meeting performance goals #LI-Onsite You will Guide product adoption post-implementation ensuring time to value for the customer You will facilitate setting outcomes and measurable goals with the customer (success criteria) You will hold customer and Avalara accountable to achieve success criteria You will engage across the customers organization and work within Avalara to identify risks, and present recommendations solutions Facilitates conversations with customers through a variety of tactics to ensure the customer is on track to seeing maximum value from Avalara Oversee outcomes including risk management and mitigation, customers value realization, and mutual success

What Youll Do The Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and participating in engineering and product management meetings. You will document each customer contact, troubleshoot technical issues, escalate to engineering, and manage issues through to resolution. You will have to work from Pune location and need to work in US or EMEA business hours, afternoon, evening, or night work across multiple time zones. You will report to Director, Product Support What Your Responsibilities Will Be Serve as contact for external customers by answering technical support telephone calls, chats, and emails. Own Tier 2 AvaTax and related Connector technical issues through resolution. Attain intermediate/experienced proficiency in the primary functions and technical workings for AvaTax and related Connectors, and all Avalara services. Comprehend technical interoperability for products in Avalara Portfolio. Manage personal ticket workload to meet department SLAs and CSAT goals, with expected clarity and quality of documentation. Collaborate with Tier 1/2 teams and the department QA team for process improvement and training. Set up test environments to verify reported software bugs and record in our issue tracking system Jira. Meet individual case management, SLA and C-SAT goals. What Youll Need to be Successful Education: BE or MCA or MCS 3+ years in a technical support environment supporting software or SaaS products. In depth technical expertise in supporting software or SaaS products, with a focus on APIs. Experience with a mainstream ERP/CRM/Accounting software package, such as: NetSuite, Microsoft Dynamics/D365/AX, SAP S/4 Hana, SageX, Salesforce, Magento, Oracle, Shopify, or similar systems. Demonstrate examples of important Avalara Success Traits related to success in this position: Ownership, Urgency, Humility, Simplicity, Adaptability, Curiosity Expertise in mainstream Support ticketing system and support request queue management. Communicate with customers and managers regarding case management and status #LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Education: BE or MCA or MCS 3+ years in a technical support environment supporting software or SaaS products. In depth technical expertise in supporting software or SaaS products, with a focus on APIs. Experience with a mainstream ERP/CRM/Accounting software package, such as: NetSuite, Microsoft Dynamics/D365/AX, SAP S/4 Hana, SageX, Salesforce, Magento, Oracle, Shopify, or similar systems. Demonstrate examples of important Avalara Success Traits related to success in this position: Ownership, Urgency, Humility, Simplicity, Adaptability, Curiosity Expertise in mainstream Support ticketing system and support request queue management. Communicate with customers and managers regarding case management and status #LI-Onsite Serve as contact for external customers by answering technical support telephone calls, chats, and emails. Own Tier 2 AvaTax and related Connector technical issues through resolution. Attain intermediate/experienced proficiency in the primary functions and technical workings for AvaTax and related Connectors, and all Avalara services. Comprehend technical interoperability for products in Avalara Portfolio. Manage personal ticket workload to meet department SLAs and CSAT goals, with expected clarity and quality of documentation. Collaborate with Tier 1/2 teams and the department QA team for process improvement and training. Set up test environments to verify reported software bugs and record in our issue tracking system Jira. Meet individual case management, SLA and C-SAT goals.

What Youll Do The Associate Tax Analyst position would involve understanding and validating multiple kinds of US-based corporate tax documents / Exemption certificates. You will verify and process customer sales tax exemption documentation. You will report to the Tax Manager. You are comfortable working in a 24/7 shift set-up. What Your Responsibilities Will Be Obtain, review sales tax exemption documentation from external customers. Manage a portfolio of 90+ customers as they handed over to the Managed Services team from Go-live and Implementation. Respond to email queries from clients regarding updates to existing accounts with the support of SMEs/leaders. Communicate with all customers through email and calls, who have not yet submitted the Sales Tax Exemption Certificates in Avalara Tool. Customer Service - Respond promptly to customer queries on a call with the support of SME/leaders. Verify the form meets the governmental and customer audit requirements following the industry requirements and the law of the land. Flexible to extend working hours, working on weekends and holidays as may complete the exemption processing requirements. What Youll Need to be Successful 2 years of work experience in an MNC Advanced proficiency with Microsoft Excel and familiarity with data transformation techniques and processes Experience in the US Sales Tax domain. Accounting licensure, like CPA, CFA #LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. 2 years of work experience in an MNC Advanced proficiency with Microsoft Excel and familiarity with data transformation techniques and processes Experience in the US Sales Tax domain. Accounting licensure, like CPA, CFA #LI-Onsite Obtain, review sales tax exemption documentation from external customers. Manage a portfolio of 90+ customers as they handed over to the Managed Services team from Go-live and Implementation. Respond to email queries from clients regarding updates to existing accounts with the support of SMEs/leaders. Communicate with all customers through email and calls, who have not yet submitted the Sales Tax Exemption Certificates in Avalara Tool. Customer Service - Respond promptly to customer queries on a call with the support of SME/leaders. Verify the form meets the governmental and customer audit requirements following the industry requirements and the law of the land. Flexible to extend working hours, working on weekends and holidays as may complete the exemption processing requirements.

What Your Responsibilities Will Be Prepare the custom pSTRA and Tax Summary Report and share with client and state tax authority. Submit voluntary compliance spreadsheet to the state taxing authorities. You will be primary liaison between the state taxing authorities and customers participating in state programs. Have understanding on state laws (US Taxation) and regulations for forms and Tax rules. accuracy to be maintained following standard Operating Procedures to avoid causing Penalty and Interest to the client. Manage clients expectations and overall experience. Understand the transactional data, before the nexus setup. Understand the tools / applications and procedures to complete filings. Maintain all spreadsheets for multiple US States. Flexible to extend working hours, working on weekends and holidays as may complete the filings requirements. What Youll Need to be Successful 2+ years of work experience Team player ready to work in 24/7 environment as per business requirement Good to have - experience / knowledge in sales and use tax domain. Should be MBA in finance Proficiency in using Excel.

You will be a mentor junior writer, ensuring the team delivers cohesive, impactful content. Partner with design, research and support teams to develop a content strategy, including what type of content customers need at each stage of their interaction with our products Advocate for user-centered design principles and the role of content in shaping exceptional product experiences. Help develop and implement efficient content-development processes. Write and refine microcopy, user flows, and in-product guidance to simplify complex workflows and reduce cognitive load. You will collaborate with designers to prototype and improve on content solutions that improve usability and accessibility. Evaluate and revise content to reflect product changes, maintaining version control and clear documentation. You will Partner with User Researchers to gather insights and data-driven feedback on content effectiveness. Work with Engineering teams to ensure technical feasibility and seamless implementation of content solutions. Coordinate with Localization teams to support content translation and ensure consistency across global markets. You will establish and maintain content standards, style guides, and best practices for Content Design. Use analytics and user feedback to measure content performance and iterate for continuous improvement. What Youll Need to be Successful You have demonstrated expertise in creating impactful, user-centered content for complex, enterprise-level products. Be prepared to share examples of your work, including how your content improved usability and contributed to our goals. 7+ years of experience in Technical Writing for software products or SaaS platforms. Experience with user-experience principles and how content influences design and usability. Experience conducting user research or usability testing to inform content strategies. Knowledge of accessibility standards (e.g., WCAG 2.1) and best practices for inclusive content. Proficiency with content management tools, design software (e.g., Figma), and analytics platforms. #LI-Onsit

Custom Development System Integration Performance Optimization Technical Architecture Design Workday Financials and Extend/Built on Workday Development API Development and Integration Security and Authorization Testing and Debugging Training and Documentation Product Management Post-Implementation Support You will be reporting to Manager, Software Engineering. What Your Responsibilities Will Be You will collaborate effectively with teams in the US and India. You will drive successful project delivery through effective planning, prioritization, and resource management. You will champion best practices in software development, code reviews, testing, and deployment. You will collaborate with stakeholders to define project requirements and deliverables. Identify and mitigate project risks. Promote innovation and process improvements. Work closely with business partners to understand business processes, goals and gaps You will drive the planning, prioritization, design, development and deployment of new projects & system improvements Understand requirements, configuring the Workday Financials connectors and documenting, as needed Participate in the change management and launch support processes of any new and modification of existing configuration Facilitate review sessions with functional owners, domain experts and end-user representatives Coordinate and perform system testing to ensure requirements are met Assist project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance signoff Work with product owners to understand desired application capabilities and testing scenarios Research, test and stay up-to-date on Workday updates, fixes and capabilities Build & maintain thorough documentation for system implementation Primary contact for questions related to how the system works from a business and a technical perspective Provide production support for Workday by troubleshooting problems, testing, and working with the business to resolve issues What Youll Need to be Successful Workday Expertise 6+ years of experience as a Workday developer. Proficiency in Workday Financials Must have expertise on all modules within Workday Financials Management with the ability to configure and troubleshoot issues across all modules. Experience with Workday Extend/Built on Workday and Workday Studio, enabling and maintaining custom developments. Familiarity with tools such as Jira, Confluence, and Slack for project management and communication. Experience with Indirect Tax Software integrations. (ie Sovos, Avalara, Vertex).

What Youll Do As a Tax Researcher for the Communications & Excise teams working in Pune, you will research on tax law, tax rates, and reporting and remittance requirements to keep Avalara products in compliance with jurisdictional tax laws. You will build tax data into our proprietary software and validate results pre-production. You will also periodically respond to telecommunications / Excise tax questions from our clients. You will read and translate tax instructions, laws, and statutes. After which you will convert the information into detailed tax rates, scenarios, and profiles for determining tax in AvaTax Excise / Telecom product You will be reporting to Sr Manager- Indirect Tax. What Your Responsibilities Will Be Research tax law, reporting, and remittance requirements to keep our tax products in compliance with country, state, county, and local jurisdiction tax laws Experience of tax determination for Motor Fuel, Sales and Use, Tobacco and other United States and Canadian tax types Collaborate with other Indirect Tax Researchers and provide peer review of their research and work product Monitor legislation, administrative decisions, and judicial decisions for changes in transaction taxes in assigned jurisdictional or topical areas Apply taxability changes to our software while providing concise documentation of the changes Based on tax research, validate results of test transactions pre-production Build productive working relationships with state, county, and city authorities What Youll Need to be Successful Bachelor s degree in finance, accounting, law, economics, or related field JD/LLM, or CPA/Chartered Accountant Demonstrated minimum 4 + years experience in research and analysis and/or government compliance preferably in multiple areas of tax such as excise tax, tobacco, alcohol, motor fuel tax, sales & use. Indirect tax, research, consulting, or advisory experience in USA Indirect Taxation Ability to serve as analyst for complex tax research efforts related to taxation of sales and use, tobacco, motor fuels, and other commodities in the United States and Canada. Excellent research skills ability to locate, understand, and explain complex tax requirements and scenarios from a functional and technical perspective. Knowledge of database management systems, able to create basic to complex SQL queries. #LI-Remote This is a remote role. How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Bachelor s degree in finance, accounting, law, economics, or related field JD/LLM, or CPA/Chartered Accountant Demonstrated minimum 4 + years experience in research and analysis and/or government compliance preferably in multiple areas of tax such as excise tax, tobacco, alcohol, motor fuel tax, sales & use. Indirect tax, research, consulting, or advisory experience in USA Indirect Taxation Ability to serve as analyst for complex tax research efforts related to taxation of sales and use, tobacco, motor fuels, and other commodities in the United States and Canada. Excellent research skills ability to locate, understand, and explain complex tax requirements and scenarios from a functional and technical perspective. Knowledge of database management systems, able to create basic to complex SQL queries. #LI-Remote This is a remote role. Research tax law, reporting, and remittance requirements to keep our tax products in compliance with country, state, county, and local jurisdiction tax laws Experience of tax determination for Motor Fuel, Sales and Use, Tobacco and other United States and Canadian tax types Collaborate with other Indirect Tax Researchers and provide peer review of their research and work product Monitor legislation, administrative decisions, and judicial decisions for changes in transaction taxes in assigned jurisdictional or topical areas Apply taxability changes to our software while providing concise documentation of the changes Based on tax research, validate results of test transactions pre-production Build productive working relationships with state, county, and city authorities

We are looking for a visionary Head of Business Technology India to lead the strategic development of technology programs. You will demand a leader with a ability to build, mentor, and scale teams in India while establishing a global support desk and overseeing development teams. You will improve innovation, increase operational efficiency, and ensure understanding of global our goals. In addition to being and advocate of best practices, this opportunity requires in-depth understanding of functional and technical aspects of business process, integration methodologies, security architecture and reporting constructs in all areas including the architecture of Salesforce (CRM, Service Cloud, CPQ), Gainsight and enterprise customer support chat platforms. You will report to VP, Business Technology. What Your Responsibilities Will Be You will build, lead, and mentor technology teams (Development, Admins, Service Desk) in India. Foster a culture of collaboration, innovation and learning. Design and implement a 24/7 global technical support desk to enhance customer service delivery. Oversee software development teams, ensuring agile practices and project delivery. Architect and deploy enterprise solutions (SFDC, CRM platforms, customer support systems) to improve operations. Manage digital transformation plans aligned with organizational goals. Ensure appropriate development, configuration and testing and support of system functionality for: o Quote to Cash - Salesforce CPQ, Dell Boomi, Salesforce Billing o Lead to Sale - Salesforce CRM, other middleware (ZoomInfo, LeanData, LinkedIn Sales Navigator) o Onboarding to Renewal - Salesforce Service Cloud, Gainsight, Drift Chatbot, Salesforce Communities. Partner with global leadership to align India operations with international standards. Manage vendor relationships and negotiate contracts for cost-effective technology solutions. Identify automation opportunities to improve system performance and user experience. Establish Goals to measure team productivity and service quality. Collaborate with and manage agreements for Service providers. Negotiate the best agreement for Avalara and our customers. What you'll Need to be Successful Experience in solution design and enterprise architecture with experience leading technology transformation, automation and scaling strategies at enterprise companies 15+ years in technology leadership roles, including hands-on experience with SFDC, CRM platforms (eg, Salesforce, HubSpot), and customer support systems (eg, Zendesk, Freshdesk). Experience building 50+ member teams and managing global support operations. Experience in solution design and enterprise architecture with experience leading technology transformation, automation and scaling strategies at enterprise companies Proficiency in cloud platforms and DevOps practices. Grasp of ITIL frameworks and SaaS product lifecycle management. Solid grasp in an Agile development environment with engineering principles. Experience with data and creating systems that meet security and compliance requirements. Experience with SOX, PCI, SOC2, and IT audit controls of a public company. Degree in Computer Science, Computer Engineering, Information Systems or other related field. Certifications in SFDC, ITIL or PMP/PgMP. How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance.

What Youll Do This is an Indirect Tax Research profile. We are looking for someone with expertise in researching tax law, reporting, and remittance requirements to keep our tax products in compliance with state, county, and local jurisdiction tax laws for use in Avalara Solutions. You will analyse complex tax laws and guidelines, understand changes. As a Tax Researcher, you will be responsible for sourcing, investigating, and analysing US State and locally administered tax rules, rates, forms, and metadata changes promptly to integrate those laws into Avalara products. We offer a unique opportunity to join a productive indirect tax research team within a growing Software as a Service (SaaS) company. You will report to Manager, Indirect Tax What Your Responsibilities Will Be Research U.S. taxes, research on federal and state taxes and regulations, ensuring compliance. Ensure content accuracy, completeness, and timeliness of content, for Sales and Use tax and Lodging Taxes. Understand and navigate Tax Authority portals. Collaborate with tax content research, product management, and engineering teams to implement solutions. Thoroughly document research findings and detail, providing comprehensive summaries and expansions upon request. Be open to accepting additional responsibilities and occasionally overlapping work schedules with US/UK timing for collaborative meetings or training. Lead automation and tax technology projects from creation to completion, including project planning, partner management, resource allocation, and risk mitigation. What Youll Need to be Successful Qualifications: 4+ years of experience in indirect tax compliance function and familiarity with indirect tax returns and instructions. Master s in finance, Masters in Business Administration, Degree in Law, Bachelor of Commerce, or any related field. Indirect tax / digital reporting research experience, including a logical to drilling down to specific data that is important to the accuracy of the published content. Convey complex e-invoicing concepts to non-technical partners. Legal research experience reviewing research, interpreting complex tax regulations, and developing tax technology solutions. Experience working with indirect tax technology solutions/ tax software implementations/ tax process improvement projects. How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Qualifications: 4+ years of experience in indirect tax compliance function and familiarity with indirect tax returns and instructions. Master s in finance, Masters in Business Administration, Degree in Law, Bachelor of Commerce, or any related field. Indirect tax / digital reporting research experience, including a logical to drilling down to specific data that is important to the accuracy of the published content. Convey complex e-invoicing concepts to non-technical partners. Legal research experience reviewing research, interpreting complex tax regulations, and developing tax technology solutions. Experience working with indirect tax technology solutions/ tax software implementations/ tax process improvement projects. Research U.S. taxes, research on federal and state taxes and regulations, ensuring compliance. Ensure content accuracy, completeness, and timeliness of content, for Sales and Use tax and Lodging Taxes. Understand and navigate Tax Authority portals. Collaborate with tax content research, product management, and engineering teams to implement solutions. Thoroughly document research findings and detail, providing comprehensive summaries and expansions upon request. Be open to accepting additional responsibilities and occasionally overlapping work schedules with US/UK timing for collaborative meetings or training. Lead automation and tax technology projects from creation to completion, including project planning, partner management, resource allocation, and risk mitigation.

What Youll Do Avalara is dedicated to simplifying the complexities of tax registrations and business licensing. We are looking for a Licensing Research and Data Specialist to help grow the Business Licenses product line. You have experience in RPA and workflow automation. Your work will focus on streamlining the collection of data required to register customers with the necessary tax registrations and business licenses to operate their businesses. You will report to the VP Product Manager. This is a Pune onsite job. What Your Responsibilities Will Be Review registration and license application requirements at state and local levels. Use our online questionnaire editor tool to add content and ensure new registration and licensing products, using data validation and business logic (no-code). Build strategic directives that align with the product roadmap and customer needs. Develop solutions that prioritize user needs, ensuring a seamless and valuable user experience. Partner with product managers, engineers, and teams to refine product features. Comprehensive knowledge of US sales and payroll tax registrations, and business licensing regulations, including federal, state, and local compliance requirements. Familiarity with licensing workflows, including initial applications and renewals across multiple industries. What Youll Need to be Successful 5+ years of experience in research and data analysis. Background in compliance, licensing, or regulatory software solutions (preferred). Experience drawing relevant insights from ambiguous data with a data-driven approach. Collaborate with teams across geographies and time zones. Ability to work during morning hours in the US Northeast time zone to ensure understanding of US-based SMEs and partners. Organizational and Experience balancing longer-term projects with bugs and customer requests Familiarity with tools such as Jira and Confluence. Bachelors degree in a relevant field (MBA or advanced degree preferred). #LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. 5+ years of experience in research and data analysis. Background in compliance, licensing, or regulatory software solutions (preferred). Experience drawing relevant insights from ambiguous data with a data-driven approach. Collaborate with teams across geographies and time zones. Ability to work during morning hours in the US Northeast time zone to ensure understanding of US-based SMEs and partners. Organizational and Experience balancing longer-term projects with bugs and customer requests Familiarity with tools such as Jira and Confluence. Bachelors degree in a relevant field (MBA or advanced degree preferred). #LI-Onsite Review registration and license application requirements at state and local levels. Use our online questionnaire editor tool to add content and ensure new registration and licensing products, using data validation and business logic (no-code). Build strategic directives that align with the product roadmap and customer needs. Develop solutions that prioritize user needs, ensuring a seamless and valuable user experience. Partner with product managers, engineers, and teams to refine product features. Comprehensive knowledge of US sales and payroll tax registrations, and business licensing regulations, including federal, state, and local compliance requirements. Familiarity with licensing workflows, including initial applications and renewals across multiple industries.

What Youll Do You will be reporting to the VP, Customer Support. You will work from the Pune office. Avalara is seeking a Director, Global Support to lead, shape, and scale our worldwide customer support operations. As the Director, you will oversee the global strategy and delivery of our support services, ensuring that customers receive high-quality service and resolution of their issues. You will foster a and accountability while driving operational and manage the GSO( Global Support Operations) team through efficiency, customer satisfaction, and employee engagement. What Your Responsibilities Will Be You will lead and evolve the global customer support strategy, ensuring alignment with Avalaras team goals and customer needs. You will partner with senior leadership teams across product, engineering, sales, and marketing to ensure an integrated approach to customer success and support. You will develop and implement best practices, metrics, and tools that enable the global support teams to meet service-level expectations and customer satisfaction goals. You will oversee daily operations of the global support teams, including incident management, issue resolution, and proactive support initiatives. You will establish key performance indicators (KPIs) to ensure support outcomes, focusing on first-contact resolution, customer satisfaction (CSAT), and Net Promoter Scores (NPS). You will lead continuous improvement initiatives to enhance support tools, ensuring the team is equipped to resolve customer issues. You will manage the escalation process, providing support for high-priority issues and ensuring and satisfactory resolutions. You will foster a culture of learning and development, providing ongoing coaching, and career progression opportunities for team members. You will be an important advocate for the voice of the customer (VOC), providing insights to product and engineering teams to inform product improvements and prevent recurring issues. You will partner with product, engineering, and other teams to ensure agreement on product enhancements, updates, and resolution of customer issues. You will contribute to the development of customer support documentation, knowledge base articles, and self-service options that improve customer experience and reduce support volume. You will develop and deliver regular reports on global support performance, including important metrics, trends, and customer insights, to executive leadership. You will use analytics to drive decision-making, identify opportunities for improvement, and track progress toward customer support goals. What Youll Need to be Successful 15+ years of experience in customer support, with at least 8 years in a leadership role managing global or multi-region teams. Experience scaling support operations. Experience with customer support platforms (e.g., Zendesk, Salesforce Service Cloud) and knowledge of support automation, AI-driven solutions, and self-service strategies. Expertise in managing teams and collaborating with product, engineering, and sales teams. Experience with customer support KPIs, with the ability to interpret data and drive action to improve performance. Bachelors degree in business, technology, or a related field; an MBA or equivalent advanced degree. ITIL Certification or equivalent in IT service management. Lean certifications. #LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. 15+ years of experience in customer support, with at least 8 years in a leadership role managing global or multi-region teams. Experience scaling support operations. Experience with customer support platforms (e.g., Zendesk, Salesforce Service Cloud) and knowledge of support automation, AI-driven solutions, and self-service strategies. Expertise in managing teams and collaborating with product, engineering, and sales teams. Experience with customer support KPIs, with the ability to interpret data and drive action to improve performance. Bachelors degree in business, technology, or a related field; an MBA or equivalent advanced degree. ITIL Certification or equivalent in IT service management. Lean certifications. #LI-Onsite You will lead and evolve the global customer support strategy, ensuring alignment with Avalaras team goals and customer needs. You will partner with senior leadership teams across product, engineering, sales, and marketing to ensure an integrated approach to customer success and support. You will develop and implement best practices, metrics, and tools that enable the global support teams to meet service-level expectations and customer satisfaction goals. You will oversee daily operations of the global support teams, including incident management, issue resolution, and proactive support initiatives. You will establish key performance indicators (KPIs) to ensure support outcomes, focusing on first-contact resolution, customer satisfaction (CSAT), and Net Promoter Scores (NPS). You will lead continuous improvement initiatives to enhance support tools, ensuring the team is equipped to resolve customer issues. You will manage the escalation process, providing support for high-priority issues and ensuring and satisfactory resolutions. You will foster a culture of learning and development, providing ongoing coaching, and career progression opportunities for team members. You will be an important advocate for the voice of the customer (VOC), providing insights to product and engineering teams to inform product improvements and prevent recurring issues. You will partner with product, engineering, and other teams to ensure agreement on product enhancements, updates, and resolution of customer issues. You will contribute to the development of customer support documentation, knowledge base articles, and self-service options that improve customer experience and reduce support volume. You will develop and deliver regular reports on global support performance, including important metrics, trends, and customer insights, to executive leadership. You will use analytics to drive decision-making, identify opportunities for improvement, and track progress toward customer support goals.

What Youll Do You will be a Marketing specialist leading our growth in the APAC India Market. Be associated with execution of all regional marketing programs that lead to pipeline acquisition and growth. This means supporting the accomplishment of revenue targets across all our market segments. This is not a remote position What Your Responsibilities Will Be You and your team will manage and deploy the entire marketing mix for your region. You are to promoting great relationships across the business and most specifically partnerships with Sales leadership and teams. Cover many marketing activities such as Field Marketing, coordinating with Content, Partner, Product Marketing teams You will report to Director, Marketing What Youll Need to be Successful You bring 12+ years of proven experience in B2B/SaaS, enterprise, or demand generation marketing in high-growth software companies, SaaS companies, and leading teams. You have demonstrated experience of working the SDR/BDR and field sales teams to achieve growth in India Market Hands-on experience on MarTech stack (Google Marketing Platform (SA 360, Campaign Manager, and DV 360), Social ads, Salesforce, Eloqua) You have Field Marketing experience especially driving Lead Generation through Digital Channel and In person events. Demonstrate this experience in regional market You will oversee a team of marketers, 3rd party vendors, partners You will guide and partner on the digital marketing strategy, paying close attention to what resonates in the region and making necessary adjustments. Be well-versed in Account-Based Marketing programs, understanding their development, understanding of market intent, and execution to achieve results that meet team goals. Be well versed in field marketing activities such as supporting events, conferences, webinars, and partner events In ability to report, and communicate ROI, adjusting strategies based on insights. Take ownership of the regional marketing budget, developing spending models that align with pipeline targets and program activities. Collaborate with partners and peers to align plans, resources, and budget. You can travel following our requirements #LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. You bring 12+ years of proven experience in B2B/SaaS, enterprise, or demand generation marketing in high-growth software companies, SaaS companies, and leading teams. You have demonstrated experience of working the SDR/BDR and field sales teams to achieve growth in India Market Hands-on experience on MarTech stack (Google Marketing Platform (SA 360, Campaign Manager, and DV 360), Social ads, Salesforce, Eloqua) You have Field Marketing experience especially driving Lead Generation through Digital Channel and In person events. Demonstrate this experience in regional market You will oversee a team of marketers, 3rd party vendors, partners You will guide and partner on the digital marketing strategy, paying close attention to what resonates in the region and making necessary adjustments. Be well-versed in Account-Based Marketing programs, understanding their development, understanding of market intent, and execution to achieve results that meet team goals. Be well versed in field marketing activities such as supporting events, conferences, webinars, and partner events In ability to report, and communicate ROI, adjusting strategies based on insights. Take ownership of the regional marketing budget, developing spending models that align with pipeline targets and program activities. Collaborate with partners and peers to align plans, resources, and budget. You can travel following our requirements #LI-Onsite You and your team will manage and deploy the entire marketing mix for your region. You are to promoting great relationships across the business and most specifically partnerships with Sales leadership and teams. Cover many marketing activities such as Field Marketing, coordinating with Content, Partner, Product Marketing teams You will report to Director, Marketing

What Youll Do About the Role Avalaras Customer Experience team drives complex, high-impact transformation programs aimed at enhancing the end-to-end customer journey. As a Customer Experience Data Insights Analyst, you will play a critical role in tracking, analyzing key performance indicators (KPIs) that improve the customer experience. You will own CX analytics, connecting real-time performance with program-driven changes, forecasting future trends, and providing actionable insights that influence strategic decisions. Collaborating across multiple teams, you will develop data-driven recommendations and communicate findings across all levels of the organization driving improvements in both customer experience and operational efficiency. This role is an individual contributor position based in our Pune, India office with a hybrid work schedule. What Your Responsibilities Will Be Key Responsibilities CX Insights KPI Tracking Develop and maintain CX performance dashboards and reports, ensuring key insights are available for decision-making. Analyze trends and performance drivers, correlating KPI shifts with customer experience initiatives and operational changes. Forecast how future improvements will impact key CX metrics. Communicate findings in a clear, data-driven manner to influence business decisions at all levels. Data Analysis Reporting Partner with Program Managers to develop KPI reporting frameworks for transformational programs. Collaborate with customer-facing teams to define metrics, design dashboards, and provide regular operational reporting. Work closely with multiple data teams and resources across the company to create, maintain, and report on key CX metrics, ensuring alignment and consistency in data insights. Synthesize insights across case trends, escalations, and operational data to uncover improvement opportunities. Build scalable reporting tools and dashboards using Power BI, Salesforce, and Tableau. Ensure data accuracy, consistency, and integrity through structured data gathering, cleaning, and transformation. Strategic Business Impact Develop business cases that support customer experience and operational enhancements. Lead cross-functional initiatives, working closely with business leaders to identify data-driven opportunities. Deliver executive-level reports and presentations that influence strategic CX decisions. Define and track KPIs that measure the effectiveness of business initiatives and their impact on customers. Work collaboratively with stakeholders to prioritize and enable effective execution of CX improvements. What Youll Need to be Successful What You Need to Succeed 10+ years of experience in data analysis, insights generation, and reporting delivering measurable business impact. Experience tracking operational performance for customer facing support teams, such as experience on case trend analysis, support performance, and customer experience insights How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. What You Need to Succeed 10+ years of experience in data analysis, insights generation, and reporting delivering measurable business impact. Experience tracking operational performance for customer facing support teams, such as experience on case trend analysis, support performance, and customer experience insights Key Responsibilities CX Insights KPI Tracking Develop and maintain CX performance dashboards and reports, ensuring key insights are available for decision-making. Analyze trends and performance drivers, correlating KPI shifts with customer experience initiatives and operational changes. Forecast how future improvements will impact key CX metrics. Communicate findings in a clear, data-driven manner to influence business decisions at all levels. Data Analysis Reporting Partner with Program Managers to develop KPI reporting frameworks for transformational programs. Collaborate with customer-facing teams to define metrics, design dashboards, and provide regular operational reporting. Work closely with multiple data teams and resources across the company to create, maintain, and report on key CX metrics, ensuring alignment and consistency in data insights. Synthesize insights across case trends, escalations, and operational data to uncover improvement opportunities. Build scalable reporting tools and dashboards using Power BI, Salesforce, and Tableau. Ensure data accuracy, consistency, and integrity through structured data gathering, cleaning, and transformation. Strategic Business Impact Develop business cases that support customer experience and operational enhancements. Lead cross-functional initiatives, working closely with business leaders to identify data-driven opportunities. Deliver executive-level reports and presentations that influence strategic CX decisions. Define and track KPIs that measure the effectiveness of business initiatives and their impact on customers. Work collaboratively with stakeholders to prioritize and enable effective execution of CX improvements.

What Youll Do Job Summary We are seeking a Telecommunications Tax Analyst to join our dynamic and team at Avalara. This is an excellent opportunity for a professional to grow in an innovative environment while serving an elite group of customers with complex tax returns. As a key member of the Telecommunications Returns Service team, you will be the primary contact for customer interactions, ensuring a high level of service and satisfaction. You will identify areas of improvement, and balancing critical tax compliance needs. You will field both internal and external communications, setting clear expectations, relaying complex compliance information in an easily understood manner, and handling potential escalations with. Your success requires ownership of customer satisfaction, empathy toward customer needs, and to maximizing the benefits of Avalara s expertise and software. Youll work on-site and will report to the Manager - Tax and Compliance What Your Responsibilities Will Be Job Duties Prepare, review, and file multi-jurisdictional telecom, sales/use, business and occupation, and gross receipts tax returns for various filing periods. Be the primary contact for a select group of customers. Research and resolve jurisdictional notices on behalf of customers. Onboard and validate new sales/use tax returns customers. Identify and improve automation for enhanced customer service across tax verticals. Communicating with customers, jurisdictions, and internal teams for research and resolution. Perform QA on sales and use tax content and form changes. Identify process and technology improvements to enhance customer service. Collaborate with team members and management. Provide expert troubleshooting to reduce risk during tax cycles. Maintain in-depth knowledge of jurisdictional websites and taxpayer filing processes. What Youll Need to be Successful Qualifications Minimum 8 years of experience with a Bachelors degree, 6 years with a Masters, or 3 years with a PhD (or equivalent experience). Work during US business hours. Quick adaptability to new software applications and tools. Advanced Microsoft Office skills, especially Excel (Power Pivot, VLOOKUP, HLOOKUP). Preferred Qualifications: Advanced degree in accounting or finance. Experience with a Big 4 firm, multinational corporate tax department, or ERP integration. Expertise in Avalara s data flow from AvaTax to Returns Console. Experience with user platform features (nexus, exemptions, marketplace, rules, filing calendars, reporting, transactions). Knowledge of transaction flow across business functions and its impact on tax returns. Expertise in transaction tax calculation, data flow, returns mapping, and automation. #LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there s nearly 5,000 of us now. Our growth is real, and we re not slowing down - not until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Qualifications Minimum 8 years of experience with a Bachelors degree, 6 years with a Masters, or 3 years with a PhD (or equivalent experience). Work during US business hours. Quick adaptability to new software applications and tools. Advanced Microsoft Office skills, especially Excel (Power Pivot, VLOOKUP, HLOOKUP). Preferred Qualifications: Advanced degree in accounting or finance. Experience with a Big 4 firm, multinational corporate tax department, or ERP integration. Expertise in Avalara s data flow from AvaTax to Returns Console. Experience with user platform features (nexus, exemptions, marketplace, rules, filing calendars, reporting, transactions). Knowledge of transaction flow across business functions and its impact on tax returns. Expertise in transaction tax calculation, data flow, returns mapping, and automation. #LI-Onsite Job Duties Prepare, review, and file multi-jurisdictional telecom, sales/use, business and occupation, and gross receipts tax returns for various filing periods. Be the primary contact for a select group of customers. Research and resolve jurisdictional notices on behalf of customers. Onboard and validate new sales/use tax returns customers. Identify and improve automation for enhanced customer service across tax verticals. Communicating with customers, jurisdictions, and internal teams for research and resolution. Perform QA on sales and use tax content and form changes. Identify process and technology improvements to enhance customer service. Collaborate with team members and management. Provide expert troubleshooting to reduce risk during tax cycles. Maintain in-depth knowledge of jurisdictional websites and taxpayer filing processes.

What Youll Do We are seeking an experienced Salesforce CPQ Sr. Business Systems Analyst to oversee and drive our Quote to Cash initiatives. The ideal candidate will have extensive experience in Salesforce CPQ, Snowflake, and data analytics tools, and possess strong leadership and project management skills. This role involves taking leadership of initiatives with a team of analysts, managing end-to-end Quote to Cash Systems and Transformation projects, and ensuring that CPQ/Q2C solutions align with business objectives and deliver measurable results. You will be based in our Pune office working in the rotational evening shifts i.e. 1pm 10pm and 6pm 3am. As an individual contributor, you will report to the Sr. Manager of Revenue Operations. What Your Responsibilities Will Be Strategic Planning and Execution: Collaborate with senior management to define CPQ strategy and roadmap. Translate strategic objectives into actionable projects and initiatives. Oversee the execution of CPQ projects from inception to completion, ensuring timely and successful delivery. Requirements Gathering and Analysis: Facilitate workshops and meetings with key stakeholders to gather and document detailed business requirements. Analyze current business processes and identify opportunities for improvement through CPQ solutions. Solution Design and Architecture: Lead the design and architecture of Salesforce CPQ solutions, ensuring alignment with business goals. Collaborate with technical teams to validate solution feasibility and scalability. Ensure that solution designs adhere to industry best practices and Salesforce guidelines. System Configuration and Customization: Oversee the configuration and customization of Salesforce CPQ settings including product bundles, pricing rules, discount schedules, and approval processes. Ensure consistency and quality in system configuration across projects. Data Management and Governance: Ensure data integrity and quality within the Salesforce CPQ system. Oversee data migration and integration efforts, ensuring seamless data flow between systems. Ensure and document data access, transport, and storage compliance Testing and Validation: Develop comprehensive test plans and lead the testing efforts to ensure CPQ solutions meet specified requirements. Coordinate user acceptance testing (UAT) and address feedback to refine solutions. Training and Support: Develop and implement training programs for end-users to ensure successful adoption of Salesforce CPQ. Provide high-level support for complex CPQ-related issues and serve as an escalation point for the team. Reporting and Analytics: Design and oversee the creation of custom reports and dashboards to monitor CPQ performance. Analyze key performance indicators (KPIs) and generate insights to inform business decisions. Stakeholder Communication: Act as the primary point of contact for CPQ-related initiatives, ensuring clear communication and alignment with stakeholders. Facilitate regular status meetings and present project outcomes to senior management. What Youll Need to be Successful Personal Traits: Consitently Curious and Innovative, with a strong sense of ownership of solution design and cross-domain/team innovation. A drive to collaborate and execute. Education and Experience: Bachelors degree in business administration, Information Technology, Computer Science, or a related field. Minimum of 6-8 years of experience as a Business Analyst, with at least 4 years of experience specifically in Salesforce CPQ. Technical Skills: Deep expertise in Salesforce CPQ configuration and customization. Strong understanding of the Salesforce platform, including Sales Cloud and integration tools. Proficiency in data migration, management, and integration best practices. Advanced knowledge of Salesforce reporting and dashboard creation. Expert in handling tools like Jira, Confluence, Microsoft 365 etc. Certifications: Salesforce Certified CPQ Specialist certification is required. Salesforce Certified Advanced Administrator or Platform App Builder certification is preferred. Project management certifications such as PMP or Agile Scrum Master are a plus. Soft Skills: Excellent team player. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Highly organized with strong attention to detail. Ability to manage multiple projects and priorities in a dynamic environment. Additional Qualifications: Experience in industries such as SaaS, technology, manufacturing, or telecommunications where CPQ solutions are commonly used. In-depth understanding of sales processes and methodologies. Familiarity with Agile project management methodologies and tools. Working Conditions: Ability to work in the rotational shifts i.e. 1pm 10pm and 6pm 3am. from the office. Eligible for odd evening shift allowances as applicable. Occasional travel may be required for project meetings and stakeholder engagement. How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Personal Traits: Consitently Curious and Innovative, with a strong sense of ownership of solution design and cross-domain/team innovation. A drive to collaborate and execute. Education and Experience: Bachelors degree in business administration, Information Technology, Computer Science, or a related field. Minimum of 6-8 years of experience as a Business Analyst, with at least 4 years of experience specifically in Salesforce CPQ. Technical Skills: Deep expertise in Salesforce CPQ configuration and customization. Strong understanding of the Salesforce platform, including Sales Cloud and integration tools. Proficiency in data migration, management, and integration best practices. Advanced knowledge of Salesforce reporting and dashboard creation. Expert in handling tools like Jira, Confluence, Microsoft 365 etc. Certifications: Salesforce Certified CPQ Specialist certification is required. Salesforce Certified Advanced Administrator or Platform App Builder certification is preferred. Project management certifications such as PMP or Agile Scrum Master are a plus. Soft Skills: Excellent team player. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Highly organized with strong attention to detail. Ability to manage multiple projects and priorities in a dynamic environment. Additional Qualifications: Experience in industries such as SaaS, technology, manufacturing, or telecommunications where CPQ solutions are commonly used. In-depth understanding of sales processes and methodologies. Familiarity with Agile project management methodologies and tools. Working Conditions: Ability to work in the rotational shifts i.e. 1pm 10pm and 6pm 3am. from the office. Eligible for odd evening shift allowances as applicable. Occasional travel may be required for project meetings and stakeholder engagement. Strategic Planning and Execution: Collaborate with senior management to define CPQ strategy and roadmap. Translate strategic objectives into actionable projects and initiatives. Oversee the execution of CPQ projects from inception to completion, ensuring timely and successful delivery. Requirements Gathering and Analysis: Facilitate workshops and meetings with key stakeholders to gather and document detailed business requirements. Analyze current business processes and identify opportunities for improvement through CPQ solutions. Solution Design and Architecture: Lead the design and architecture of Salesforce CPQ solutions, ensuring alignment with business goals. Collaborate with technical teams to validate solution feasibility and scalability. Ensure that solution designs adhere to industry best practices and Salesforce guidelines. System Configuration and Customization: Oversee the configuration and customization of Salesforce CPQ settings including product bundles, pricing rules, discount schedules, and approval processes. Ensure consistency and quality in system configuration across projects. Data Management and Governance: Ensure data integrity and quality within the Salesforce CPQ system. Oversee data migration and integration efforts, ensuring seamless data flow between systems. Ensure and document data access, transport, and storage compliance Testing and Validation: Develop comprehensive test plans and lead the testing efforts to ensure CPQ solutions meet specified requirements. Coordinate user acceptance testing (UAT) and address feedback to refine solutions. Training and Support: Develop and implement training programs for end-users to ensure successful adoption of Salesforce CPQ. Provide high-level support for complex CPQ-related issues and serve as an escalation point for the team. Reporting and Analytics: Design and oversee the creation of custom reports and dashboards to monitor CPQ performance. Analyze key performance indicators (KPIs) and generate insights to inform business decisions. Stakeholder Communication: Act as the primary point of contact for CPQ-related initiatives, ensuring clear communication and alignment with stakeholders. Facilitate regular status meetings and present project outcomes to senior management.

We are looking for experienced Machine Learning Engineers with a background in software development and a deep enthusiasm for solving complex problems. You will lead a dynamic team dedicated to designing and implementing a large language model framework to power diverse applications across Avalara. Your responsibilities will span the entire development lifecycle, including conceptualization, prototyping and delivery of the LLM platform features. You will have a blend of technical skills in the fields of AI & Machine Learning especially with LLMs and a deep-seated understanding of software development practices where youll work with a team to ensure our systems are scalable, performant and accurate. You will be reporting to Senior Manager, AI/ML. What Your Responsibilities Will Be We are looking for engineers who can think quick and have a background in implementation. Your responsibilities will include: Build on top of the foundational framework for supporting Large Language Model Applications at Avalara Experience with LLMs - like GPT, Claude, LLama and other Bedrock models Leverage best practices in software development, including Continuous Integration/Continuous Deployment (CI/CD) along with appropriate functional and unit testing in place. Inspire creativity by researching and applying the latest technologies and methodologies in machine learning and software development. Write, review, and maintain high-quality code that meets industry standards. Lead code review sessions, ensuring good code quality and documentation. Mentor junior engineers, encouraging a culture of collaboration. Proficiency in developing and debugging software with a preference for Python, though familiarity with additional programming languages is valued and encouraged. What Youll Need to be Successful Bachelors/Masters degree in computer science with 5+ years of industry experience in software development, along with experience building Machine Learning models and deploying them in production environments. Proficiency working in cloud computing environments (AWS, Azure, GCP), Machine Learning frameworks, and software development best practices. Work with technological innovations in AI & ML(esp. GenAI) Experience with design patterns and data structures. Good analytical, design and debugging skills.

What Youll Do Job Summary Associate Analyst You will be reporting to the Manager - Professional Services. Senior Analysts will handle registrations, filings for all requested licenses, at all levels of government. The current opening focuses on state level sales tax registrations done online. This position requires quick learner, ability to work independently in a fast-paced environment. As a member of the Avalara Implementation team your goal is to provide world-class service to our customers. You will work from the Pune office. (Onsite) Should be open to shift timing. What Your Responsibilities Will Be Job Duties Prepare and file Sales and Use tax returns and payments by taxing jurisdictions to meet filing deadlines. Understand state rules and regulations. Maintain accuracy and follow standard Operating Procedures to avoid penalties and interest for clients. Meet SLAs and ensure accurate registration. Stay updated on trends and support production/accuracy goals. Find and implement process improvement opportunities to build efficiency. Plan and prepare monthly, quarterly, semi-annual, and annual filings with the team. Be a contact for external customers by answering emails and calls. Assist internal groups with technical issues and inquiries. Maintain compliance with company procedures. Follow and deliver observing timelines of several government authorities in required data formats. What Youll Need to be Successful What Youll Need to be Successful Must have 1+years of experience of relevant experience. MBA in finance /equivalent. Knowledge of Sales Tax (VAT & Use TAX). Experience in tracking tools like Salesforce & Atlassian Zira.

Develop and maintain security automation solutions to streamline security operations and reduce manual efforts. Work on automation projects that augment security teams, enabling them to work more efficiently. Design and implement scalable security frameworks for Security Teams. Collaborate with security, compliance, and risk teams to identify automation opportunities and drive innovation. Ensure best practices in secure coding, cloud security, and infrastructure automation. What Makes This Role Unique at Avalara Cutting-Edge Security Automation: You will work on advanced cybersecurity automation projects, including fraud detection, AI-based security document analysis, and IT security process automation. AI-Powered Innovation: We integrate Generative AI to identify risks, analyze security documents, and automate compliance tasks. Impact Across Multiple Security Domains: Your work will support AML, fraud detection, IT security, and vendor risk management. Remote & Flexible Work: Work from anywhere in India while contributing to mission-critical security enhancements. Preferred Qualifications Strong programming skills in Python, Bash or Go. Experience with RDBMS and SQL, including database design, normalization, query optimization Experience. Hands-on experience with security automation tools, SIEM, SOAR, or threat intelligence platforms. What Your Responsibilities Will Be As a Security Automation Engineer, your primary focus will be to develop automation solutions that improve efficiency across several security teams. What Youll Need to be Successful 3+ years experience Programming & Scripting: Python, GoLang, Bash Infrastructure as Code & Orchestration: Terraform, Kubernetes, Docker Security & CI/CD Pipelines: Jenkins, GitHub Actions, CI/CD tools Database & Data Analysis: SQL, security data analytics tools

What Youll Do The Senior Revenue Accountant is a key member of the revenue accounting team responsible for the daily activities required to account for revenue recognition following US GAAP. Reporting to the Manager of Revenue Accounting in India, the Senior Revenue Accountant is also responsible for performing research and analysis on issues that arise as part of the monthly close process, and documenting contract reviews and the performance of internal controls. Expected to work during EMEA hours (2 to 11 pm IST) with additional overlap on need basis to work with US revenue team. What Your Responsibilities Will Be You will Perform and also document revenue contract reviews You will Perform and also document SOX internal control procedures Perform independent technical accounting research and document conclusions in memoranda You will Prepare and review revenue transactions to ensure they are accurately recorded following US GAAP. Perform monthly reporting and also analysis Create high quality workpapers, and document processes and templates to improve the effectiveness Perform monthly revenue accounting close responsibilities, including preparation of revenue schedules, GAAP revenue analysis, account reconciliations, roll forwards, journal entries, and preparation of the close package you will Prepare quarterly review and year-end audit schedules, interact and provide details for testing to internal and external auditors you will also Conduct daily accounting and review of multi-year contracts, ensuring appropriate revenue recognition Enhance and optimize processes What Youll Need to be Successful B.Com. in Accounting, Business, Finance, or other quantitative field Minimum of 5 years of experience Public accounting experience MBA Finance or Chartered Accountant or CPA or equivalent SaaS or Software revenue recognition experience ASC 606 revenue recognition experience Advanced Excel skills Familiarity with NetSuite or similar ERP systems Familiarity with Sales Force CPQ or similar CRM systems Technical revenue accounting guidance (ASC 606) and apply it to real world situations English verbal and written communication skills Versatile player in the revenue accounting team which manage multiple responsibilities, ranging from routine close procedures to deal analysis to ad hoc projects Comfortable working in a high-growing environment Positive, detail-oriented and highly organized #LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. B.Com. in Accounting, Business, Finance, or other quantitative field Minimum of 5 years of experience Public accounting experience MBA Finance or Chartered Accountant or CPA or equivalent SaaS or Software revenue recognition experience ASC 606 revenue recognition experience Advanced Excel skills Familiarity with NetSuite or similar ERP systems Familiarity with Sales Force CPQ or similar CRM systems Technical revenue accounting guidance (ASC 606) and apply it to real world situations English verbal and written communication skills Versatile player in the revenue accounting team which manage multiple responsibilities, ranging from routine close procedures to deal analysis to ad hoc projects Comfortable working in a high-growing environment Positive, detail-oriented and highly organized #LI-Onsite You will Perform and also document revenue contract reviews You will Perform and also document SOX internal control procedures Perform independent technical accounting research and document conclusions in memoranda You will Prepare and review revenue transactions to ensure they are accurately recorded following US GAAP. Perform monthly reporting and also analysis Create high quality workpapers, and document processes and templates to improve the effectiveness Perform monthly revenue accounting close responsibilities, including preparation of revenue schedules, GAAP revenue analysis, account reconciliations, roll forwards, journal entries, and preparation of the close package you will Prepare quarterly review and year-end audit schedules, interact and provide details for testing to internal and external auditors you will also Conduct daily accounting and review of multi-year contracts, ensuring appropriate revenue recognition Enhance and optimize processes

What Youll Do We are seeking a Business Intelligence Analyst to serve as the critical link between our Our data Science team and key partners. You will ensure that the data products we develop such as product fit scores and customer health indexes are easily accessible, interpretable, and actionable through intuitive Power BI dashboards and well-integrated Snowflake endpoints. Youll focus on transforming complex data into clear insights that drive decision-making across teams. This is a hands-on role with a strong emphasis on dashboard development, stakeholder engagement, and requirements gathering for further data pipeline support. #LI-Hybrid What Your Responsibilities Will Be Develop, and enhance Power BI dashboards Collaborate closely with stakeholders to understand data needs and ensure dashboards deliver actionable insights. Determine if data visualization requirements can be supported by existing Snowflake data mart resources and translate any gaps into clear technical requirements for the Data Engineering team. Monitor and validate data quality and dashboard performance to ensure reliability and usability. Partner with the Business Data Science team to understand new data products and determine the best methods for surfacing insights. What Youll Need to be Successful Experience a Business Intelligence, Data Analyst, or similar role. Proficiency in Power BI, including data modeling, DAX, report design, and dashboard optimization. Strong SQL skills with a track record of using SQL for data exploration, metric definition, and business logic modeling. Ability to collaborate with technical and non-technical teams, translating complex needs into practical data solutions. How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Experience a Business Intelligence, Data Analyst, or similar role. Proficiency in Power BI, including data modeling, DAX, report design, and dashboard optimization. Strong SQL skills with a track record of using SQL for data exploration, metric definition, and business logic modeling. Ability to collaborate with technical and non-technical teams, translating complex needs into practical data solutions. Develop, and enhance Power BI dashboards Collaborate closely with stakeholders to understand data needs and ensure dashboards deliver actionable insights. Determine if data visualization requirements can be supported by existing Snowflake data mart resources and translate any gaps into clear technical requirements for the Data Engineering team. Monitor and validate data quality and dashboard performance to ensure reliability and usability. Partner with the Business Data Science team to understand new data products and determine the best methods for surfacing insights.

What Youll Do The Order Management Specialist ensures all sales orders are processed. Critical job responsibilities include reviewing sales documentation, ensuring that relevant contractual terms are captured in the billing system, preparing reports and other supporting documentation, processing orders, verifying renewals, and recommending changes to improve the order management processes. What Your Responsibilities Will Be Presently serve as a Team Lead/Process Lead, guiding a team of 5-6 individuals with experience in Lean Six Sigma and automation. Maintain records to ensure accurate order processing and update the records at the same time. Analyze data to identify issues with opportunities, orders, quotes, or contracts, ensuring all sales are billed correctly. Review sales agreements to ensure that relevant contractual terms are captured in the billing system. Ensure the accuracy of all sales records and calculations before processing sales orders. Review orders for accuracy, ensuring compliance with contractual agreements and pricing terms. Investigate and resolve renewal discrepancies in collaboration with customers and other teams at the same time. Process customer cancellation requests and ensure customer accounts are de-provisioned and refunded without error. Prepare analytical reports upon request or daily. You should provide guidance to team members working on projects and always ready to support. You should develop and analyze order management and order fulfillment dashboards, also required to monitor. You should collaborative with stakeholders, including sales, operations, and other departments, to ensure smooth order processing and fulfillment. You will report to billing manager. What Youll Need to be Successful Bachelors degree in Business Administration with an emphasis in Accounting or Finance 6-7 yrs experience as a Sales Operations or Billing Analyst or in a similar financial role at a SaaS company Maintain accuracy in the fast working environment. Manage stressful situations, when closing out a month Experience with the precise processing a high-volume of data You are independently do your responsibilities. While consistently meeting deadlines. Ability to work across multiple systems and navigate quickly from one system to another Analytical skills with the ability to identify trends and issues; proficient in Excel, including pivot tables and formulas. Hands-on experience with a top-tier CRM, billing, or ERP system Salesforce Open to work in shifts (overlapping US) if necessary #LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Bachelors degree in Business Administration with an emphasis in Accounting or Finance 6-7 yrs experience as a Sales Operations or Billing Analyst or in a similar financial role at a SaaS company Maintain accuracy in the fast working environment. Manage stressful situations, when closing out a month Experience with the precise processing a high-volume of data You are independently do your responsibilities. While consistently meeting deadlines. Ability to work across multiple systems and navigate quickly from one system to another Analytical skills with the ability to identify trends and issues; proficient in Excel, including pivot tables and formulas. Hands-on experience with a top-tier CRM, billing, or ERP system Salesforce Open to work in shifts (overlapping US) if necessary #LI-Onsite Presently serve as a Team Lead/Process Lead, guiding a team of 5-6 individuals with experience in Lean Six Sigma and automation. Maintain records to ensure accurate order processing and update the records at the same time. Analyze data to identify issues with opportunities, orders, quotes, or contracts, ensuring all sales are billed correctly. Review sales agreements to ensure that relevant contractual terms are captured in the billing system. Ensure the accuracy of all sales records and calculations before processing sales orders. Review orders for accuracy, ensuring compliance with contractual agreements and pricing terms. Investigate and resolve renewal discrepancies in collaboration with customers and other teams at the same time. Process customer cancellation requests and ensure customer accounts are de-provisioned and refunded without error. Prepare analytical reports upon request or daily. You should provide guidance to team members working on projects and always ready to support. You should develop and analyze order management and order fulfillment dashboards, also required to monitor. You should collaborative with stakeholders, including sales, operations, and other departments, to ensure smooth order processing and fulfillment. You will report to billing manager.

What Youll Do The Global Analytics Insights (GAI) team is looking for a Data Engineer to help build of the data infrastructure for Avalaras core data assets- empowering the organization with accurate, timely data to drive data backed decisions. As a Data Engineer, you will help implement and maintain our data infrastructure using Snowflake, dbt (Data Build Tool), Python, Terraform, and Airflow. You will learn the ins and outs of Avalaras financial, sales, and marketing data to become a go-to resource of Avalara knowledge. You will have foundational SQL experience, an understanding of modern data stacks and technology, a desire to build things the right way using modern software principles, and experience with data and all things data-related. What Your Responsibilities Will Be Design functional data models by demonstrating understanding of business use cases and different data sources Develop scalable, reliable, and efficient data pipelines using dbt, Python, or other ELT tools Build scalable, complex dbt models to support a variety of data products Implement and maintain scalable data orchestration and transformation, ensuring data accuracy, consistency, and timeliness Collaborate with cross-functional teams to understand complex requirements and translate them into technical solutions\\ you will report to the Senior Manager, Data Analytics Engineering What Youll Need to be Successful Bachelors degree in Computer Science or Engineering, or related field 4+ years experience in data engineering field, with deep SQL knowledge 3+ years of working with Git, and demonstrated experience collaborating with other engineers across repositories 2+ years of working with Snowflake 2+ years working with dbt (dbt core preferred) Experience working with complex Salesforce data Functional experience with AWS Functional experience with Infrastructure as Code, preferably Terraform Functional experience with CI / CD and DevOps concepts #LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Bachelors degree in Computer Science or Engineering, or related field 4+ years experience in data engineering field, with deep SQL knowledge 3+ years of working with Git, and demonstrated experience collaborating with other engineers across repositories 2+ years of working with Snowflake 2+ years working with dbt (dbt core preferred) Experience working with complex Salesforce data Functional experience with AWS Functional experience with Infrastructure as Code, preferably Terraform Functional experience with CI / CD and DevOps concepts #LI-Onsite Design functional data models by demonstrating understanding of business use cases and different data sources Develop scalable, reliable, and efficient data pipelines using dbt, Python, or other ELT tools Build scalable, complex dbt models to support a variety of data products Implement and maintain scalable data orchestration and transformation, ensuring data accuracy, consistency, and timeliness Collaborate with cross-functional teams to understand complex requirements and translate them into technical solutions\\ you will report to the Senior Manager, Data Analytics Engineering

What Youll Do As a Marketing Data Analyst, you will analyze data from multiple marketing channels to assess performance, identify trends, and develop relevant insights. You will create detailed reports and dashboards to track goals and segment audiences to tailor marketing strategies. Your role involves evaluating and optimizing campaign performance, designing testing strategies to enhance channel effectiveness, and providing business intelligence to support customer lifecycle management and Go-To-Market strategies. Additionally, you will collaborate with Sales, Marketing, and Strategy teams on various programs and deliver clear, data-driven recommendations to improve overall marketing efforts. What Your Responsibilities Will Be Analyze Marketing Data Support Campaign Targeting : Collect, interpret, and analyze data from various marketing channels to identify trends, patterns, and actionable insights. Support marketing teams by providing different lists with the right targeting criteria for campaigns (outbound, digital, and email marketing). Collaborate with Teams : Work closely with Sales, Marketing, Strategy, and Customer Success teams to understand data needs and provide analytical solutions. Campaign Evaluation Optimization : Evaluate marketing campaign performance, design testing strategies, and provide recommendations to improve effectiveness. Data Quality Assurance : Perform data validation and cleanup to ensure accuracy and reliability of data for reporting and analysis. Build Predictive Models : Develop machine learning algorithms and models (e.g., propensity and value models) to optimize marketing efforts across different products and geographies. Ad-Hoc Analysis Business Intelligence : Conduct ad-hoc analysis to solve business problems, monitor performance trends, and provide actionable insights to support business decisions. Integrate 3rd Party Data Fuzzy Matching : Integrate data from external sources and apply fuzzy matching techniques to compare and merge data for a more comprehensive view of customers and prospects. You will report to Director of Prospect Analytics with a team in India, and collaboration with the US team. What Youll Need to be Successful 5+ years of experience in Data Analysis. Experience in SQL , Snowflake , and Python on a daily basis. Ability in data analytics , creating relevant insights, and working with cross functional teams #LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. 5+ years of experience in Data Analysis. Experience in SQL , Snowflake , and Python on a daily basis. Ability in data analytics , creating relevant insights, and working with cross functional teams #LI-Onsite Analyze Marketing Data Support Campaign Targeting : Collect, interpret, and analyze data from various marketing channels to identify trends, patterns, and actionable insights. Support marketing teams by providing different lists with the right targeting criteria for campaigns (outbound, digital, and email marketing). Collaborate with Teams : Work closely with Sales, Marketing, Strategy, and Customer Success teams to understand data needs and provide analytical solutions. Campaign Evaluation Optimization : Evaluate marketing campaign performance, design testing strategies, and provide recommendations to improve effectiveness. Data Quality Assurance : Perform data validation and cleanup to ensure accuracy and reliability of data for reporting and analysis. Build Predictive Models : Develop machine learning algorithms and models (e.g., propensity and value models) to optimize marketing efforts across different products and geographies. Ad-Hoc Analysis Business Intelligence : Conduct ad-hoc analysis to solve business problems, monitor performance trends, and provide actionable insights to support business decisions. Integrate 3rd Party Data Fuzzy Matching : Integrate data from external sources and apply fuzzy matching techniques to compare and merge data for a more comprehensive view of customers and prospects. You will report to Director of Prospect Analytics with a team in India, and collaboration with the US team.

What Youll Do The Global Accounting team at Avalara is looking for an Accountant. Reporting to the Global Accounting Manager, you will participate in the month-end close for global operations and will be a critical part of the Global Accounting team based in India to support accounting tasks across Avalaras global operations. You will be responsible for tasks such as review quarterly and annual financial statements, perform independent technical accounting research and document conclusions, reconciling accounts, preparing multiple journal entries and reports, researching variances, performing account analysis, maintaining accounting system data, and communicating with other teams. You are expected to generally work during UK hours (2 pm to 11 pm IST) and beyond that. What Your Responsibilities Will Be What Your Responsibilities Will Be You will contribute to the month-end close process to prepare, accurate financial data that is in compliance with US GAAP and Avalara accounting policies. Perform global account reconciliations, summarize activity, and resolve reconciling differences along with highlighting open and aged items. You will prepare the requested audit documentation and analysis. Collaborate with different teams across the globe to standardize accounting processes/ policies and contribute to a disciplined financial statement close, You will be reporting to the Senior Manager, Corporate Accounting You will work in Hybrid work environment What Youll Need to be Successful What Youll Need to be Successful Chartered Accountant or MBA. Ideal background from SaaS industry You have 3+ years ears of intermediate accounting experience, public accounting experience. Experience with internal controls and SOX compliance. Experience with NetSuite (preferred) or other large ERP systems such as Oracle or SAP. Hands-on knowledge in using Alteryx and PowerBI, or similar, and experience driving process automation Experience with Kyriba treasury management system, or similar How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. What Youll Need to be Successful Chartered Accountant or MBA. Ideal background from SaaS industry You have 3+ years ears of intermediate accounting experience, public accounting experience. Experience with internal controls and SOX compliance. Experience with NetSuite (preferred) or other large ERP systems such as Oracle or SAP. Hands-on knowledge in using Alteryx and PowerBI, or similar, and experience driving process automation Experience with Kyriba treasury management system, or similar What Your Responsibilities Will Be You will contribute to the month-end close process to prepare, accurate financial data that is in compliance with US GAAP and Avalara accounting policies. Perform global account reconciliations, summarize activity, and resolve reconciling differences along with highlighting open and aged items. You will prepare the requested audit documentation and analysis. Collaborate with different teams across the globe to standardize accounting processes/ policies and contribute to a disciplined financial statement close, You will be reporting to the Senior Manager, Corporate Accounting You will work in Hybrid work environment

What Youll Do Gather and document partner requirements by collaboration, understanding the end-to-end scope on the deliverable. Extract and evaluate data from different data sources and provide analytical deep dives where applicable. Need ability to present outputs in clean formats. Build clean, meaningful and insightful PowerBI data visualizations, reports, dashboards, in Power BI or sometimes other tools like MS-Excel. Maintain dashboards and improve to provide right level of analytical insight to the partners. Support our Senior Analysts in the creation of monthly business reviews for executive leadership, ensuring agreement of data and content accuracy. Analyze large datasets to uncover insights and help translate them into recommendations Create a our performance, accomplishment, trend, y/y model in Excel to support planning exercises. Create comprehensive documentation for project plans, roadmaps, and progress reports, promoting accountability and clarity throughout the execution process. What Your Responsibilities Will Be Data Discovery and QA in our Snowflake tables to understand the data fields being used in the analysis You will document fields, queries and dependencies/connections in each Analysis or PowerBI report You will use Jira to track tasks and projects for each request and create sub tasks and action items to track progress Build crisp, clean and PowerBI dashboard by understanding the requirements and building proper wireframe, getting team approval, and building it with best practices for speed and scale Explain important takeaways on SaaS GTM metrics, full funnel from Lead-Opp-Deal-Booking Analyze data sets in Excel and produce clean outputs, and highlight main takeaways based on request. Be able to field data requests from Partner Partners on GTM and Account data Properly communicate, ask questions, QA and provide the output to the partner and close the loop You will report to Senior Director of Decision Support What Youll Need to be Successful Must be an expert in Querying, Visualization and QAing Must have experience or knowledge in SaaS GTM, and the business metrics 6+ years relevant work experience analyzing large datasets and summarizing data insights, with PowerBI or similar data visualization experience Tools proficiency in SQL, Snowflake, Excel, Power Bi and other related tools Experience in SaaS, and a technology company, in the Sales and Marketing function. Experience with CRM/Salesforce #LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Must be an expert in Querying, Visualization and QAing Must have experience or knowledge in SaaS GTM, and the business metrics 6+ years relevant work experience analyzing large datasets and summarizing data insights, with PowerBI or similar data visualization experience Tools proficiency in SQL, Snowflake, Excel, Power Bi and other related tools Experience in SaaS, and a technology company, in the Sales and Marketing function. Experience with CRM/Salesforce #LI-Onsite Data Discovery and QA in our Snowflake tables to understand the data fields being used in the analysis You will document fields, queries and dependencies/connections in each Analysis or PowerBI report You will use Jira to track tasks and projects for each request and create sub tasks and action items to track progress Build crisp, clean and PowerBI dashboard by understanding the requirements and building proper wireframe, getting team approval, and building it with best practices for speed and scale Explain important takeaways on SaaS GTM metrics, full funnel from Lead-Opp-Deal-Booking Analyze data sets in Excel and produce clean outputs, and highlight main takeaways based on request. Be able to field data requests from Partner Partners on GTM and Account data Properly communicate, ask questions, QA and provide the output to the partner and close the loop You will report to Senior Director of Decision Support

You will manage Avalaras early-in-career framework, including internships, structure career progression, and functional programs. You will Lead internship program that converts students into full-time hires upon graduation. You will partner with finance, business leaders, and Talent Acquisition to define and validate early career hiring needs and ensure agreement on workforce planning. You will collaborate with campus recruiting to ensure the development of a campus strategy and that hiring objectives are met. You will Partner with the campus recruiter to design and execute outreach and engagement strategies to attract high-quality early career talent. Collaborate on end-to-end internship programming, including manager training, program logistics, learning experiences, and intern performance assessments. You will Provide leadership across Avalaras ACE (early talent) development programs for multiple business areas sharing best practices and ensuring alignment across programs. You will Monitor and evaluate the success and progress of Internship and ACE programs, providing regular updates to leadership on measure and outcomes. You will work with HR People Partners and Talent Acquisition teams to ensure alignment with talent acquisition and development needs companywide. Collaborate with Talent Management (TM) to integrate early career talent into long-term development strategies, ensuring retention and growth. Ability to work as part of a growing team and with a hands-on, and approach. What Youll Need to be Successful The ideal candidate will have a bachelors degree or at least 8 years of experience in HR Business Partnership, Early Career Development, and/or HR Program Management Collaborative and able to work cross-functionally with global teams Accomplished communicator with experience interacting at all levels Project management skills, communicate early when deliverables or deadlines may be missed