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Associate/Sr. Associate Training (SOP)

Honeybee Tech Solutions

3 - 5 years

Pune

Posted:4 days ago

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Job Description

Key Responsibilities
  • Attend US client training sessions and develop Standard Operating Procedures (SOPs) based on training recordings.
  • Train new and existing employees on newly transitioned procedures.
  • Update existing SOPs with new instructions and conduct training sessions on process changes.
  • Provide floor support and troubleshoot operational issues.
  • Communicate with US clients on calls whenever required.

Required Skills
  • Minimum 3 years of experience in documentation, preferably in the BPO industry (US Collections / US Mortgage).
  • Excellent written and verbal communication skills.
  • Strong client relationship management skills.
  • Excellent organizational and coordination abilities.
  • Flexibility to work in night shifts.
  • Proficiency in MS Office and databases.

Skills Required

Relationship SR Training analysis SOC Analysis SOP Training delivery Relationship management

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