Associate Zonal Head - Market Place

Role Overview

Associate Zonal Head - Market Place

building and maintaining a robust transporter network, ensuring fleet availability, optimizing load fulfillment, and achieving revenue and margin targets

onboarding, performance, and management of Business Relationship Managers, Team Leaders, Placement Coordinators, and Supply Field Executives

The Associate Zonal Head will be responsible for collections from Legacy accounts and also responsible in maintaining relationship with key stakeholders of Market Place

Key Responsibilities

1. Supplier Base Planning & Development

• Identify potential

  fleet operators, owner-cum-drivers, and small/medium fleet owners

  in the cluster.
• Build a

  lane-specific onboarding plan

  to meet marketplace demand.
• Maintain a

  pipeline of pre-verified transporters

  to ensure availability for ad-hoc loads.
• Coordinate with

  Zonal Heads and senior leadership

  to align supply planning with revenue and margin targets.

2. Supplier Onboarding & Activation

• Ensure

  fleet owners are successfully onboarded

  onto the GroOne platform.
• Coordinate

  first placements

  with newly onboarded suppliers.
• Ensure transporters

  download and use the app

  , understand their

  fleet size and lane details

  , and are

  available to take loads

  .
• Track

  supplier activity and performance metrics

  to ensure marketplace efficiency.

3. Marketplace Operations & Performance Tracking

• Monitor and optimize

  fleet utilization and placement index

  .
• Track

  revenue and margin pass-through

  from transporters to ensure financial targets are met.
• Identify

  bottlenecks or supply-demand gaps

  and implement corrective actions.
• Maintain

  cluster-level dashboards

  to track performance metrics and provide updates to senior leadership.

4. Escalation Management & Issue Resolution

• Act as the

  first escalation point for marketplace-related issues

  .
• Communicate major issues to relevant teams and ensure

  timely resolution

  .
• Implement

  process improvements

  based on recurring issues or feedback from fleet operators.

5. People & Team Management

• Evaluate and fulfill

  manpower requirements

  for the cluster.
• Conduct

  training and onboarding

  for

  Business Relationship Managers, Team Leaders, Placement Coordinators, and Supply Field Executives

  reporting to you.
• Mentor and manage the team to achieve

  supplier onboarding, placement, and marketplace targets

  .
• Conduct

  performance reviews and appraisals

  for reporting team members.

Key Performance Indicators (KPIs)

• Revenue Target:

  Achievement of revenue goals from marketplace operations.

• Margin Target:

  Achievement of profit/margin targets from transport operations.

• Collection Target :

  Achievement of Legacy Outstanding and 90% of Market place collection within 72 hours and balance payment in 45 days in LSP business

• Supplier Onboarding Target:

  Number of fleet owners onboarded.

• App Downloading Target:

  Number of transporters downloading and actively using the GroOne app.

• Placement Index:

  Vehicles placed for loads received.

• Fleet Availability:

  Fleet readiness for lane-specific demand.

• Team Performance:

  Achievement of targets by

  BRMs, Team Leaders, Placement Coordinators, and Supply Field Executives

  .