Associate Specialist Cash Applications

ESSENTIAL DUTIES AND RESPONSIBILITIES

. • Verifies payments and ensures that all required paperwork is accurately completed including check numbers and amounts paid

• Day to day processing and allocating of cash received to appropriate clients and invoices

• Contact clients directly and liaise with the collections team, to ensure unidentified receipts are worked on each day and kept at an absolute minimum

• Contacts customers when necessary to determine proper payment application • Maintains customer files and all related information in computer system.

• Escalate unresolved issues/concerns

• Participate in special department projects/initiatives as directed

• Daily Balancing of the bank statements and ERP payment posting

• Research customer duplicates and erroneous payments

• Assist in the month end processes as needed

• Responding to queries from the Collections & Billing teams in a timely manner

• Demonstrate the ability to handle situations which may require adaptation of response according to customer response

• Performs other duties as assigned