Associate O2C

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ContinuServe

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Role Overview

Associate Order to Cash (O2C)

Grade:

Experience:

Role Overview

Associate O2C

This role involves managing customer accounts, following up on outstanding invoices, resolving payment-related queries, performing account reconciliations, and collaborating with internal stakeholders to ensure efficient cash flow management and adherence to collection targets.

Key Responsibilities

• Manage collection activities for assigned customer accounts and ensure timely recovery of outstanding receivables.
• Follow up with US-based customers through phone calls and emails regarding overdue invoices and payment commitments.
• Review and monitor aging reports, prioritizing collection efforts based on outstanding balances and risk exposure.
• Perform customer account reconciliations and investigate invoice, payment, and billing discrepancies.
• Resolve customer disputes and coordinate with internal teams such as Billing, Cash Application, Sales, and Customer Service for timely issue resolution.
• Maintain collection effectiveness and support monthly, quarterly, and year-end closing activities.
• Track and document collection activities, payment commitments, and dispute resolutions.
• Escalate high-risk accounts, aging concerns, and critical collection issues to management as required.
• Ensure compliance with company policies, internal controls, and process guidelines.

Required Qualifications & Skills

• Bachelor's degree in Commerce, Finance, Accounting, or a related discipline.
• 1-2 years of experience in Order-to-Cash (O2C), Accounts Receivable, Credit Control, or Collections.
• Experience interacting with US customers and understanding US business communication practices.
• Strong knowledge of Accounts Receivable processes, collections management, and customer account reconciliation.
• Experience in dispute management, deduction handling, and payment issue resolution.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities with high attention to detail.
• Proficiency in Microsoft Excel and ERP systems such as SAP, Oracle, Microsoft Dynamics, NetSuite, or similar platforms.
• Ability to work independently in a fast-paced, deadline-driven environment while collaborating effectively with cross-functional teams.)

How to Apply

Interested candidates can share their updated resume at:

jayashree.basappa@continuserve.com