Job
Description
Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of Associate - Global Customer Care . You will be responsible for supporting day-to-day order processing & customer service activities across multiple regions and product lines. Role requires attention to detail, strong communication, and the ability to handle multiple priorities in collaboration with global teams and partners. If you're eager to be part of a dynamic environment that fosters growth and collaboration, look no further. Let's craft the future together! What will you be doing? Receive and enter customer orders in SAP while ensuring accuracy and completeness. Communicate with internal teams and external partners regarding order confirmations, status updates, and shipping timelines. Support the generation and distribution of essential documents including invoices, packing lists, and shipment certifications. Assist in resolving basic issues related to billing, shipping, or product availability. Track and report on open orders, shipments, and related customer care metrics. Provide administrative and coordination support to ensure smooth daily operations. What will you need to be successful? Education: Bachelor's Degree or equivalent experience in Business Administration, Supply Chain or related field. Experience: Minimum 0 to 2 years in a customer care, order management, or supply chain support role. Good Familiarity with SAP or ERP systems preferred. Basic understanding of customer service workflows and documentation. Proficient in MS Office tools, especially Excel and Outlook. Strong attention to detail and accuracy in order processing, data management. Proficient in time management, balancing complicated priorities while ensuring deadlines are met. Superb communication, collaboration, and relationship building and collaborator engagement skills. Working from Office for all 5 days (Monday to Friday)- Kharadi, Pune. Shift Timings - US shift (5:30 PM to 2:30 AM IST) You Unlimited. We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve. Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website ( https://www.smith-nephew.com/ ). Other reasons why you will love it here! Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance. Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave. Your Wellbeing: Parents / Parents in Law’s Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave. Flexibility : Hybrid Work Model (For most professional roles) Training: Hands-On, Team-Customized, Mentorship Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances. Stay connected and receive alerts for jobs like this by joining our talent community . We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You Unlimited , life, culture, and benefits at S+N. Explore our new website and learn more about our mission, our team, and the opportunities we offer. #YS1 Stay connected and receive alerts for jobs like this by joining our talent community . We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You . Unlimited . , life, culture, and benefits at S+N. Explore our new website and learn more about our mission, our team, and the opportunities we offer.
