Associate Engineer Network Operations Center / Integrated Command Center (NOC/ICC)
Job Overview
At LPL Financial, people leaders and frontline technologists alike play a critical role in shaping the employee and client experience. When our technology platforms are reliable, resilient, and wellsupported, everyone wins—our advisors, our clients, and our teams.
Associate Engineer, Integrated Command Center (ICC)
detect issues early, execute documented runbooks, escalate effectively, and support timely incident restoration
Key Responsibilities
Monitoring & Incident Response
- Perform
eyesonglass monitoring
of production systems using Dynatrace and other enterprise monitoring tools. - Respond to alerts and system notifications following defined escalation policies and operational procedures.
- Open, update, and manage incident tickets using ITSM tooling; ensure accurate documentation and timely communication.
- Execute approved runbook and playbook steps during incidents and escalate to senior engineers or domain teams when issues exceed scope.
- Assist in maintaining situational awareness during highseverity incidents by tracking status, impact, and actions taken.
Alert & Observability Support
- Support monitoring and alert hygiene by identifying noisy or nonactionable alerts and escalating improvement opportunities.
- Use existing dashboards and views to help identify impacted services and systems.
- Assist in validating monitoring coverage for critical systems and environments.
- Learn and apply basic observability concepts related to metrics, logs, and events.
Platform & Systems Support
- Perform basic troubleshooting activities across
AWS, Windows, and Linux
environments using documented procedures. - Collect logs, metrics, and diagnostic data to support senior engineers during investigations.
- Help identify patterns in recurring alerts or incidents and share findings with the ICC team.
- Partner with application and infrastructure teams during issue escalation and resolution.
Operational Readiness & Continuous Improvement
- Participate in incident reviews and knowledgesharing sessions to build operational expertise.
- Assist in maintaining and updating runbooks, contact lists, and support documentation.
- Follow change management and operational standards to reduce risk to production systems.
- Contribute to a culture of reliability, accountability, and continuous improvement.
Goals & Objectives
- Consistently follow monitoring and incident response procedures to support fast detection and escalation.
- Improve personal technical and operational proficiency in NOC / ICC practices.
- Reduce response delays through accurate triage, documentation, and handoffs.
- Build foundational knowledge of LPL production platforms, tools, and support processes.
What We’re Looking For
curious, dependable, and collaborative team members
Requirements
- 5-7 years of experience in a
NOC, Command Center, IT Operations, Production Support, or similar technical support role
. - Basic understanding of
ITSM concepts
, including incident, problem, and change management. - Familiarity with monitoring tools (Dynatrace experience is a plus but not required).
- Working knowledge of
Windows and/or Linux
operating systems (services, logs, basic troubleshooting). - Introductory exposure to
AWS or cloud environments
is preferred. - Ability to remain calm, focused, and communicative during incidents.
- Willingness to work rotational shifts or oncall schedules, as required.
- Strong written and verbal communication skills.
Core Competencies
- Attention to detail and operational discipline.
- Strong willingness to learn and follow established processes.
- Effective collaboration with senior engineers and crossfunctional teams.
- Ability to document actions clearly and accurately.
- Analytical mindset with interest in systems and problem solving.
Preferences
- Internship or coursework related to IT, Computer Science, or Engineering.
- Exposure to financial services, FinTech, or regulated environments.
- Familiarity with ServiceNow or similar ITSM tools.
Why This Role Matters
front line of production stability at LPL Financial
