Job
Description
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description FINANCIAL : To assist the Director of Sales and Marketing in the preparation of the yearly catering revenue & expense budget To actively lead the Groups & Events team financial and administrative activities to ensure that yearly revenue budgets are surpassed To assist the Cluster DOSM and Cluster DRM with accuracy of catering revenue forecasting with most updated market information To come up with upsell strategies that would help surpass budget ADMINISTRATIVE : To actively contribute to the Department’s financial and administrative activities to ensure that yearly catering revenue budgets are surpassed To monitor the Opera Sales and Catering System and ensure it is set up properly for maximum performance To review Groups and Events F&B menus and pricing structure in coordination with the Cluster DOSM, Director of Food and Beverage and Executive Chef To identify need periods and maximize meeting space utilization in coordination with the Director of Sales & Marketing and the Room Sales Team To set and review goals for the Conference & Events team and its individual team members To facilitate accurate administration reports, month-end and other reports are submitted on time to the Cluster DOSM OPERATIONAL : To lead, train, develop, and support the Groups & Events Team To conduct sales calls with the team and set up appointments for personal sales calls, telemarketing and site inspections to all existing and potential accounts To ensure all inquiries are responded to within 24 hours and to follow up to ensure the client has received the information and clarify questions To ensure proper group handover is received from Rooms Sales for flawless execution To ensure all relevant departments are updated of groups and events in the hotel, making sure resumes and BEOs are send and group meetings are done in a timely manner To ensure follow up on lost business and bring information about them to the knowledge of the department superior To be aware of all market trends and share it to team so that a collective action can be implemented To attend international and local trade shows, roadshows and business trips to build and maintain strong relationship with clients To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel To assist Credit Department in following up all outstanding balances of accounts in a timely manner To come prepared on weekly Sales and Revenue meetings Develop and implement new sales strategies, tactics and action plans for account base Ensure and update current account information in Opera and hard files Responsible for continually monitoring Business blocks in order to ensure a more accurate forecast Conduct and/or attend daily meeting to review event contracts to ensure last minute changes are communicated accordingly Conduct pre-conference BEO meetings to ensure key departments fully aware of relevant details pertaining to group Ensure team are Following up post-event to address any issues whilst soliciting return business Attend departmental communication meetings and sales and operations meetings To consistently interact with key clients focusing on high profile guests To build and maintain good relations with all Accor Regional and Global Sales Offices To be aware of all fire, health, safety, emergency and security procedures in the hotel To keep the Cluster DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time To adhere to the Department and Hotel’s standard operating procedures (SOP’s) To ensure strict confidentiality of information in the Department and Hotel To carry out duties, projects and other assignments as required by Cluster DOSM PERSONAL ATTRIBUTES Excellent understanding of luxury market Excellent understanding of all hotel departments Professional sales and presentation skills Knowledge of basic accounting, math skills and analytical capabilities required Extensive knowledge of sales skills and revenue management Ability to assess/evaluate employee’s performance fairly Must have strong interpersonal skills with attention to details Strong written and verbal communication skills A leader with a positive attitude Strategic thinking combined with the ability to move strategy to action Problem solving skills Managerial / Leadership skills Self-motivated, creative and confident, with a highly energetic personality Creative, independent, and manages stress gracefully Ability to meet deadlines consistently Pro-active and taking initiative Must be organized and ability to work and follow systems and procedures Must be adaptable to change of strategy, ideas, systems etc. Must be guest service oriented Proficiency in organizational planning with the ability to multi-task Qualifications Minimum 4 years experience in the related field Degree/Diploma in Hotel Management / Business Administration Strong knowledge of Opera & Microsoft Office Understands the local culture and have worked in the region
