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Associate - CSAT (customer satisfaction)

Raymond Realty

0 - 5 years

Thane

Posted:12 hours ago

Job Description

Role & responsibilities

Associate - CSAT (Customer Excellence)

Location:

Key Responsibilities:

  1. Collect feedback in person at all physical customer touchpoints.
  2. Conduct outbound calls to customers and collect feedback about their experience at each touchpoint.
  3. Meet weekly and monthly reach out  &  response rate targets, feedback collections and CSAT Scores
  4. Speak to the customer and seek their response to the CSAT/NPS questions

Requirements:

  1. Any Graduate
  2. Basic technical knowledge to access app, telephones and data entries
  3. 1 to 3 years in customer service, tele-calling, CRM operations, or feedback collection roles (real estate, hospitality)

Skills Required

Calls Outbound calling Outbound Inbound CSAT Inbound calls Telecalling Voice process

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Job Type

Full Time

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