About the Role
The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.
Key Responsibilities
1. Sales & Business Growth
- Own monthly targets for memberships, renewals, and upsells.
- Drive walk-in/trial conversions through effective consultations.
- Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.
2. Centre Operations Management
- Ensure smooth daily operations using the prescribed checklist tools.
- Oversee class schedules, trainer punctuality, and session readiness.
- Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
- Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
- Address operational gaps related to attendance, bookings, equipment, or facility.
3. Member Experience & Engagement
- Build strong rapport with members to create a welcoming, community-driven environment.
- Resolve escalations and ensure a smooth before/during/after-class experience.
- Capture and document feedback from members and trainers for continuous improvement.
- Uphold Cultfits service quality and act as the primary representative of the centre.
What Success Looks Like
- Meeting/exceeding sales and conversion targets.
- A consistently smooth, compliant, and high-performing centre.
- High member satisfaction, retention, and NPS.
- Strong centre ambience, audit scores, and operational excellence.
Qualifications & Skills
- Bachelors/Diploma degree.
- 15 years of experience in sales, operations, hospitality, retail, or service roles.
- Strong communication and customer-handling skills.
- High ownership and problem-solving ability.
- Good to have: Passion for fitness, wellbeing, and community building.
Candidate Persona and Mandatory Criteria
- Minimum 1
years of customer facing sales experience
Graduation or Diploma must be completed
- Candidates currently pursuing Graduation/Diploma
cannot be considered
, including those pursuing through distance learning - Good communication skills in
English
- Age criteria:
23 - 35 years
Bike is mandatory
- Must be comfortable with
sales/target oriented responsibilities
- Must be comfortable working on
Saturdays and Sundays
- Must be comfortable with both
straight and split shifts
Shift Timings
On most days, candidates will be assigned a straight shift:
- Morning:
5:30 AM - 2:30 PM
- Evening:
1:30 PM - 10:30 PM
Based on business requirements, candidates may be assigned a split shift:
- Morning:
5:30 AM - 9:30 AM
- Evening:
5:00 PM - 10:00 PM
Compensation & Benefits - PAN India
- CTC:
3 LPA
Uncapped performance-based incentives
, typically in the range of 15k-30k or more
, depending on performanceHealth Insurance
Cult Membership
