Associate Analyst– SAP OTC

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

Summary of the role:

We are seeking a motivated and enthusiastic Associate Analyst to join our SAP Order-to-Cash (OTC) team. This role is ideal for candidates with 1 to 3 years of experience as Analyst with an interest in business processes, sales operations, and SAP systems. The successful candidate must demonstrate strong analytical skills, curiosity, willingness to learn, and the ability to work collaboratively in a global environment.

About the role:

Business Process Support

• Work closely with business users to understand requirements and operational challenges.
• Assist in documenting business processes, requirements, and solutions.
• Support process improvements and standardization initiatives.
• Coordinate with cross-functional teams including Sales, Finance, Customer Service, and IT.

Data Analysis & Problem Solving

• Investigate system and business process issues.
• Analyze data using SAP and Microsoft Excel.
• Support validation and data quality activities.
• Prepare reports and provide insights to support decision-making.

Learning & Development

• Shadow experienced team members and gradually take ownership of assigned activities.
• Continuously develop functional and technical knowledge.

SAP OTC Support

• Support day-to-day SAP OTC activities.
• Assist in monitoring and resolving production support issues and service requests.
• Analyze pricing, sales order, billing, and customer master data issues.
• Participate in incident investigation and root cause analysis.
• Support testing activities for system enhancements, changes, and projects.

About you:

Education

• Bachelor's degree in:
• Information Technology
• Related disciplines

Experience

• 2 to 4 years as Analyst
• Experience in business operations, ERP systems, sales support, customer service, supply chain, or IT support is an advantage.
• Strong academic performance and demonstrated learning ability are encouraged to apply.

Functional Skills

• Basic understanding of business processes.
• Strong analytical and problem-solving skills.
• Ability to investigate issues and identify root causes.
• Good understanding of Microsoft Excel.

Behavioral Competencies

• Positive attitude and strong willingness to learn.
• Self-motivated and proactive.
• Ability to ask questions and seek guidance when needed.
• Strong communication and interpersonal skills.
• Team-oriented mindset.
• Ability to work in a fast-paced and changing environment.
• Demonstrated curiosity and continuous improvement mindset.

Preferred Qualifications

• Exposure to SAP ERP or other ERP solutions.
• Basic knowledge of Order-to-Cash (OTC) processes.
• Exposure to sales operations, or customer master data management.
• Experience supporting business applications.
• Familiarity with SAP S/4HANA is beneficial but not required.

Success Profile

• The ideal candidate is someone who:
• Has a strong learning mindset and growth potential.
• Is eager to build a career in SAP and business systems.
• Can quickly absorb new concepts and apply them effectively.
• Is comfortable collaborating with global teams.
• Demonstrate initiative rather than waiting for instructions.

Core Values:

• Exhibit core company behaviors that focus on how we at LS&Co. operate together day to day regardless of level, function or location
• Know the Business; Own the Result; Company First; Be Part of the Solution; Lead by Example

Benefits:
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.

Here's a small snapshot:

• Complimentary preventive health check-up for you & your spouse
• OPD coverage
• Best in class leave plan including paternity & family care leaves
• Counselling sessions to prioritize mental well-being
• Exclusive discount vouchers on Levi’s products

We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.
To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.