Assisted Sales Executive

Job Description

Dear Applicants, Currently we are hiring for E-Commerce Brand for Inside Sales Executive-Vikhroli West Mumbai. Post : Inside Sales & Outbound Sales JOB Location : Vikhroli West, Mumbai ( Day shift ) Working Days - 6 (Rotational week off -Sunday fixed working) CTC : 25-30K in Between + Incentive (Upto 4.1 LPA) Interview Mode : F2F Eligibility Criteria : Fluent English Communication Required. Immediate Contact : Sandeep 9220132326 & Interested Candidates can share your resume refer your friends to this JOB Opportunity. Brief Description We are looking for Customer Support Executives who will be responsible to manage customer grievances and address their queries, requests or complaints. The nature of these calls can vary from inquiring about the product delivery to returning the product. The agent needs to possess persuasive skills to retain customers and provide an end-to-end resolution. Roles and Responsibilities • Make calls and address customer's queries, requests, or complaints • Handle customer inquiries over the phone as well as via email • Manage and resolve customer complaints • Provide customers with product and service information • Research required information using available resources Follow up with customers as committed or whenever required • Document call information Key Competencies and Skills • Verbal and written communication skills • Typing speed of minimum 28 wpm with 90% accuracy • Listening skills, problem-solving and problem analysis • Customer service orientation Negotiation skills • Good adaptability and judgement skills Education and Experience Graduate fresher or Undergrad with a minimum 1 year of BPO experience Proficient with relevant computer applications • Good typing skills Thanks & Regards, Sandeep Kaur Talent Acquisition Associate 9220132326 Email ID- Sandeep@getwork.org