Assistant Vice President - Digital Applications (LOS)

Role Overview

Application Lead (AVP level)

Key Responsibilities

Digital Transformation & Customer Experience

• Lead initiatives to design and implement digital transformation strategies aimed at operational efficiency, superior customer experience, and market growth.
• Build seamless, intuitive digital customer journeys across loan origination and servicing.
• Drive adoption of customer-centric platforms (CRM, mobile apps, digital self-service).

Project Delivery & SDLC Management

• Own and manage the full Software Development Lifecycle (SDLC): BRD creation, techno-functional specifications, development, UAT, production deployment, and ongoing support.
• Translate business requirements into actionable deliverables for in-house IT teams and external vendors.
• Perform cost-benefit analysis and define prioritization frameworks aligned with business goals.
• Ensure timely, high-quality delivery of IT initiatives using structured project management practices.

Platform Configuration & Solutioning (Newgen IBPS & NEMF)

• Lead the configuration of modules across the loan origination lifecyclelead capture, onboarding, credit assessment, approval, and disbursalusing Newgen IBPS and NEMF platforms.
• Configure workflows, forms, business rules, data templates, queues, access roles, and notifications using tools such as Newgen Process Modeler, Forms Designer, and Rule Engine.
• Architect scalable, reusable configurations, minimizing custom code wherever possible.
• Guide and advise implementation partners technical teams on optimal platform usage, customization approaches, and best practices.
• Perform technical validations for release configurations, integrations, and environment readiness.

Stakeholder & Vendor Management

• Act as a trusted partner to business stakeholders, ensuring effective communication, progress tracking, and delivery satisfaction.
• Manage relationships with external IT partners and vendors to ensure timely and quality delivery of application changes and enhancements.

Compliance, Governance & Reporting

• Ensure applications comply with all regulatory guidelines, information security standards, and audit requirements.
• Drive IT governance across product development, enhancement, and release management.
• Provide regular and accurate management reporting on application health, project status, and resource utilization.

Experience

• 5 to 8 years of experience in Banking, NBFC, Fintech, or IT product organizations with extensive ownership of digital application portfolios.

Domain Expertise

• Strong knowledge of Loan Origination in the Indian retail lending segment.
• Hands-on experience with Loan Origination Systems (LOS) and digital servicing platforms.
• Exposure to collections, bookkeeping, and financial reporting systems.

Technology Proficiency

• Solid understanding of RDBMS concepts and proficiency in SQL (DDL & DML).
• Familiarity with API-based integrations with external partners (KYC providers, Credit Bureaus, Account Aggregators, Messaging APIs, etc.).
• Working knowledge of CRM platforms, internet/mobile banking systems, and customer-facing digital applications.

Soft Skills

• Excellent communication and stakeholder management capabilities.
• Analytical and structured problem-solving approach; ability to balance business needs with technical depth.
• Proven leadership and project management experience in delivering complex technology programs.

Education

• B.Tech / BE / MCA (or equivalent qualification) from a recognized institution.

*Share your cv at muskan.vig@ayefin.com