Assistant Manager - Training

Role: Training

Level: Assistant Manager

Location: Gurugram

Reporting To: Senior Manager - Training

About The Function

largest and fastest-growing verticals

Training team

About The Role

The role is responsible for end-to-end training management and content creation for the Hotels business, combining Learning & Development, content development, and marketing communication to enable internal teams and partner ecosystems.

It involves designing and delivering effective training programs alongside creating engaging communication and learning assets that drive awareness, adoption, and capability building. With a strong focus on clarity, engagement, and scale, the role translates business priorities into structured learning interventions and impactful communication that support consistent execution and performance across the Hotels ecosystem.

What Will You Be Doing

• Training Program Design & Execution

Design and deliver structured skill development programs, role-based trainings, refresher sessions, and continuous learning interventions aligned with evolving business needs and priorities.

• Content Development

Develop high-impact learning content including presentations, facilitator guides, videos, e-learning modules, promotional videos, and job aids that support effective knowledge transfer and adoption.

• Communication Design & Campaign Management

Own end-to-end creation of partner-facing communication assets such as emails, flyers, banners, videos, and digital creatives aligned to business objectives. Plan and execute multi-channel communication campaigns to support product launches and key initiatives.

• Learning Communication & Enablement

Create learning-focused communication and marketing assets including newsletters, launch decks, mailers, videos, FAQs, and playbooks to reinforce training programs and enable consistent execution.

• Training Facilitation

Deliver engaging classroom, virtual, and hybrid training sessions for internal teams and external stakeholders, ensuring high levels of participation, clarity, and impact.

• Community & Engagement Management

Build and manage internal and external learning communities or social platforms to drive engagement, continuous learning, and knowledge sharing.

• Cross-Functional Collaboration

Partner closely with business, sales, operations, product, and HR teams to identify capability gaps and design targeted learning and enablement interventions.

• Training Effectiveness & Continuous Improvement

Track training effectiveness through feedback, assessments, and performance metrics, using insights to continuously refine content, delivery, and overall learning outcomes.

Qualification & Experience

• Management graduate from a reputed institute with 4–6 years of experience across training, learning & development, content creation, and communication roles.
• Exposure to sales, operations, partner enablement, or capability development environments preferred.
• Experience in e-commerce, internet, FMCG, hospitality, or service-oriented organizations is an added advantage.
• Strong written and verbal communication skills with the ability to create clear, engaging, and audience-relevant content.
• Hands-on experience with content creation tools, presentations, and digital learning platforms.
• Working knowledge of social media platforms and digital content best practices preferred

Key Success Factors Of The Role

• Ability to translate business needs into

  practical, effective training and communication solutions.

• High level of

  ownership and accountability

  , with the ability to operate independently and drive outcomes end to end.
• Strong

  storytelling and content design

  capability, with a sharp eye for clarity, engagement, and impact.
• Effective

  stakeholder management and cross-functional collaboration

  skills across business and support teams.

• Creative mindset

  balanced with structured thinking and disciplined execution.
• Agility to thrive in a

  fast-paced environment

  while managing multiple priorities simultaneously.