Job Summary
We are looking for an experienced Assistant Manager – ETS to manage end-to-end corporate employee transportation operations, ensuring safe, timely, cost-effective and efficient pickup and drop services. The role involves transport planning, team supervision, vendor management, client coordination, SLA compliance, safety and operational performance monitoring.
Key Responsibilities
- Manage daily employee transportation operations, including shift-wise cab deployment, rostering, route allocation and trip monitoring.
- Ensure timely vehicle placement, optimal utilization, accurate employee mapping and uninterrupted transport services.
- Supervise transport executives, coordinators and ground staff, ensuring operational efficiency and adherence to SOPs.
- Coordinate with transport vendors and drivers to maintain service quality, vehicle readiness, attendance and compliance.
- Handle client coordination, employee complaints, operational escalations and service disruptions.
- Monitor trip delays, no-shows, breakdowns, route deviations and emergencies, ensuring timely resolution.
- Ensure compliance with transportation safety protocols, statutory requirements, vehicle documentation and client-specific SOPs.
- Track SLAs and operational KPIs, including on-time performance, trip completion, vehicle utilization and customer complaints.
- Prepare and review transport MIS, roster reports, exception reports and performance dashboards.
- Monitor transportation costs, optimize routes and vehicle utilization, and implement corrective actions to improve efficiency.
- Support capacity planning for new routes, shift changes, peak-hour demand and additional transportation requirements.
What We're Looking For
- Graduate in any discipline; preference for Logistics, Transport, Operations or Management.
- 5+ years of relevant experience in Employee Transportation Services (ETS) or corporate transport operations.
- Strong knowledge of employee pickup and drop operations, rostering, cab routing, trip monitoring and vendor management.
- Experience in client coordination, team supervision, escalation handling and SLA monitoring.
- Understanding of transport safety, statutory compliance, driver documentation and operational SOPs.
- Proficiency in transport MIS, reporting and basic data analysis.
- Strong communication, coordination, problem-solving and decision-making skills.
- Willingness to work in rotational and night shifts.
Key Performance Indicators
- On-time pickup and drop performance.
- SLA compliance and service quality.
- Vehicle utilization and transportation cost optimization.
- Vendor performance and safety compliance.
- Employee complaint resolution and operational efficiency.
Pay: Up to ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Work Location: In person
