Assistant Manager

IndiGo is India’s largest and most preferred passenger airline and amongst the fastest-growing airlines in the world.We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We demonstrate that low cost does not mean low quality. With our fleet of 400+ aircraft, we operate well over 2,200 daily flights, connecting 130+ destinations (of which 40+ are international), welcoming 118 million+ customers on board last year. We have an industry-leading on-time performance and one of the highest customer NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, from a domestic carrier to a global aviation leader.

ASSISTANT MANAGER - PRODUCT MANAGER

Hotels, Loyalty & Travel Commerce

Location: Gurgaon, IndiaFunction: Digital Product & Travel Commerce

Role Purpose

IndiGo is looking for a highly motivated Product Manager to build and scale Hotels, Loyalty, and Travel Commerce products that drive customer engagement, conversion, revenue growth, and ecosystem expansion.

This role sits at the intersection of Business, Product, Technology, and Customer Experience. The ideal candidate will combine strong business product management capabilities with sound technical understanding of APIs, integrations, system architecture, data flows, network flows, and digital platform operations.

The role will own product initiatives and combine product delivery with commercial thinking to improve conversion, margin and repeat usage across Hotels, IndiGo BluChip earn and burn, and new product launches such as curated holiday packages.

Key Responsibilities

1. Product Delivery & Execution

• Own initiatives end-to-end from ideation and prioritization to launch and optimization.
• Manage product backlogs and work with Engineering, Design, Architecture, QA, Analytics, Operations, Business Teams, External Partners.
• Lead UAT, release planning, go-live readiness, production validation, and post-launch reviews.
• Drive root cause analysis and corrective actions for production issues and customer-impacting defects.
• Monitor and manage customer experience metrics including Page Load Times, API Response Times, Booking Success Rates, Funnel Conversion, Platform Availability
• Track product KPIs across conversion, booking success, revenue, margin, loyalty adoption and platform performance.

2. Technical Product Management, Solution Design & Integrations

• Translate business requirements into functional and technical requirements, PRDs, user stories, process/data flows and integration specifications.
• Drive API integrations across hotel suppliers, loyalty, payments, CRM and external partners.
• Collaborate with Engineering and Architecture on solution design, system dependencies, scalability, API performance, authentication, error handling and exception scenarios.
• Support UAT, production readiness, root-cause analysis and post-launch optimisation.

• Possess working knowledge of Akamai/CDN, caching, API performance and customer experience metrics such as page load time, booking success rate, and API response time.

3. Hotels & Travel Commerce Product Management

• Own customer journeys across hotel discovery, search, listing, pricing, booking, checkout, payments, confirmation, and post-booking servicing.
• Identify conversion leakages and improve funnel performance using analytics, experimentation, UX enhancements, and personalization.
• Partner with supply and commercial teams to enhance inventory visibility, merchandising, pricing competitiveness, member rates, and promotional experiences.
• Translate commercial opportunities into product capabilities that improve take rate and contribution, including supplier prioritisation, merchandising, offer rules and direct-supply visibility.
• Monitor booking success rates, abandonment trends, pricing accuracy, content quality, and customer feedback, identify business opportunity and drive relevant product initiatives.
• Own 0-to-1 development of new travel commerce products like holiday packages.
• Drive adoption and revenue growth across Hotels and future Travel Commerce products.

4. Loyalty Integration

• Design and enhance loyalty experiences across earn, burn, member pricing, bonus rewards, and tier-based benefits.
• Define customer journeys, redemption flows, eligibility rules, accrual logic, refund scenarios, and settlement processes.
• Partner with Loyalty, CRM, Marketing, Finance, and Engineering teams to create seamless member experiences.
• Build capabilities that increase loyalty engagement, repeat bookings, customer retention, and program profitability.
• Drive future integrations across loyalty ecosystem partners and ancillary products.

Candidate Profile

Experience

• 3-5 years of Product Management, Technical Product Management, Business Analysis, Travel Commerce, E-commerce, Marketplace, Loyalty, or Digital Product experience.
• Demonstrated ownership of customer-facing digital products from conception through launch and optimization.
• Experience working across business, technology, and operations functions.
• Hands-on experience in Product Strategy, Roadmap Planning, PRDs, User Stories, UAT & Release Management, Stakeholder Management, Conversion Optimization, Product Analytics.
• Working knowledge of REST APIs, JSON/XML, microservices, system integrations, data/sequence workflows, API Gateways, failure & exception handling and digital platform architecture.
• Ability to confidently engage with Engineering and Architecture teams on solution design and integration discussions.

Preferred Experience

• Exposure to Hotels, OTAs, travel marketplaces, holiday packages, flight cross-sell, mobility or e-commerce marketplaces.
• Experience building loyalty, rewards, wallet, membership, subscription, coupon or points-based earn and redemption journeys.
• Experience working with multi-partner inventory, dynamic pricing, bundled products or multi-item checkout.
• Exposure to Akamai CDN, Cloud Platforms (AWS/Azure/GCP), Adobe Analytics, Google Analytics, Datadog, Jira, Confluence, Figma

Educational Qualifications

• Bachelor's Degree in Engineering, Computer Science, Information Technology, Mathematics, Statistics, Economics, or related disciplines.
• MBA preferred but not mandatory.
• Candidates demonstrating strong product ownership and technical fluency will be highly preferred.

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.

IndiGo does not charge fees for Job Interviews, Registration, Verification or Offer Letters. All Official communication will be from verified IndiGo IDs (e.g., xxx@goindigo.in). Please report any fake job offer to eco.goindigo.in

'At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background’