Assistant Manager - ERP (ERP Next )

Assistant Manager / Deputy Manager ERP (ERPNext)

Experience: 5 - 8 Years

Required Skills & Experience

• 5 to 8 years of ERP implementation and application support experience.
• Hands-on ERPNext/Frappe experience preferred.
• Good understanding of Finance, Procurement, Sales and Inventory business processes.
• Good understanding of accounting concepts and ERP transaction flows.
• Experience in requirement gathering, functional documentation, UAT and user training.
• Strong analytical, troubleshooting and problem-solving skills.
• Advanced Excel and good data-analysis skills.
• Basic understanding of SQL, APIs and system integrations will be an advantage.
• Experience working with ERP implementation/support vendors.
• Good communication, documentation and stakeholder-management skills.

Qualification

B.E./B.Tech/BCA/MCA/MBA or equivalent qualification with relevant ERP experience.

Role Purpose

We are looking for an Assistant Manager / Deputy Manager ERP to support the day-to-day management, enhancement and continuous improvement of ERPNext.

The role will work closely with business users, Finance, Operations, Sales, Procurement, IT and external ERP/Frappe partners.

The candidate should have strong ERP functional knowledge, problem-solving skills and the ability to independently manage user issues, requirements, testing, reporting, access controls and ERP-related projects.

Key Responsibilities

• Manage day-to-day ERPNext functional support and resolve user issues across Finance, Purchase, Sales, Inventory, Assets and other business processes.
• Analyse ERP issues, identify root causes and coordinate with Frappe/implementation partners for technical issues requiring development or product support.
• Gather business requirements and prepare BRDs, FRDs and Change Requests for ERP enhancements and new processes.
• Configure and maintain workflows, approval processes and other functional settings.
• Manage Users, Roles, Role Profiles and User Permissions and support periodic access reviews.
• Perform functional testing, prepare test scenarios and coordinate UAT and production deployment of enhancements/fixes.
• Support Finance in ERP-related reconciliations, accounting transactions, Trial Balance, AP/AR and other financial reporting issues etc.
• Develop/coordinate ERP reports, MIS and exception reports and perform data analysis and reconciliations.
• Support Internal/External Audits and ITGC requirements, including Audit Trail, user access, transaction history and system evidence.
• Monitor ERP integrations and coordinate resolution of integration failures with internal and external technical teams.
• Coordinate with ERP/Frappe implementation and support partners, track issues/enhancements and ensure timely closure.
• Prepare and maintain SOPs, user manuals, configuration documents, UAT evidence and other ERP documentation.
• Conduct ERP training and provide functional guidance to users.
• Support ERP implementation, migration, rollout, upgrade and process-improvement initiatives.

Preferred Candidate Profile

The ideal candidate should be a functional ERP professional with sufficient technical understanding. The person should be capable of understanding business requirements, analysing ERP issues independently, coordinating solutions with technical teams, performing UAT and taking ownership through final resolution.

Experience in a multi-company and multi-location ERP environment will be an added advantage.