Assistant Manager – CRM

Job Title: Assistant Manager – CRM (Railway Industry)

Experience: 5–6 Years
Salary: ₹35,000 – ₹45,000 per month
Budget: Up to ₹45,000 per month
Working Hours: 9:30 AM – 6:00 PM

Job Description

We are looking for an experienced Assistant Manager – CRM to manage the telecalling team, coordinate with the sales team, generate customer enquiries and improve sales conversions in the railway sector.

Key Responsibilities

• Supervise and manage the daily activities of the telecalling team and Business Development Executives (BDEs).
• Monitor daily calling targets of 30 calls per telecaller and 8 customer visits per BDE.
• Prepare monthly billing and collection plans and ensure targets are achieved.
• Monitor team performance, call quality and sales conversions.
• Guide telecallers in handling customer enquiries, negotiations and sales closures.
• Conduct daily morning meetings and maintain meeting records.
• Prepare and share daily, weekly and monthly performance reports.
• Coordinate with sales and operations teams for smooth customer handling.
• Monitor quotations, pricing approvals and customer follow-ups.
• Track customer visits, payment collections and pending quotations.
• Maintain customer records and update lead details in the CRM system.
• Coordinate dispatch details with the back-office team.
• Monitor material delivery and coordinate with drivers and internal teams.
• Provide regular performance updates to management.

Requirements

• 5–6 years of experience in CRM, Sales Coordination or Sales Management.
• Experience in managing telecalling and field sales teams.
• Strong knowledge of customer relationship management and sales operations.
• Experience in billing plans, collection follow-ups and quotation management.
• Good communication, leadership and team management skills.
• Proficiency in MS Excel, reporting and CRM software.
• Experience in the railway industry or related sectors will be preferred.

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person