Assistant Gold Operations Manager

About the Role:

We are seeking a Assistant Gold Operations Manager with strong experience in the jewellery industry (gold & silver). The ideal candidate should be well-versed in handling precious metals, customer transactions, and managing branch-level teams. You will be responsible for ensuring smooth daily operations, accurate evaluation, and a professional customer experience.

Key Responsibilities:

• Oversee all branch-level operations related to gold and silver transactions
• Strong understanding of systems, operational processes, and day-to-day branch operations.
• Good communication and interpersonal skills for effective coordination with staff, management, and other departments
• Ability to manage staff rosters, shift scheduling, attendance, and daily manpower requirements.
• Conduct or supervise purity testing, weighing, and valuation of gold/silver ornaments
• Ensure proper handling, documentation, and security of all precious metals
• Maintain inventory control, stock entry, and reconciliation
• Monitor daily customer flow and ensure a smooth transaction process
• Handle escalated customer queries and provide quick resolutions
• Train new staff and ensure all employees follow company SOPs

Required Skills & Experience:

• Min 4-5 years of experience in gold/silver operations, preferably in the jewellery or gold-buying industry
• Strong knowledge of valuation techniques, purity testing, and hallmarking
• Leadership and people management skills, with experience in handling a team at branch level
• Customer-centric approach and excellent communication skills
• Good command of basic computer systems and MS Office
• Experience with gold-buying software (if any) will be an added advantage

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Application Question(s):

• How many years of Experience in jewelry line?

Location:

• Gurugram, Haryana (Preferred)

Work Location: In person