Job Summary
We are looking for an experienced and result-oriented Assistant General Manager – Sea Freight to oversee and manage sea freight operations, including import and export shipments, customer service, pricing, documentation, and business development. The candidate will be responsible for ensuring operational efficiency, customer satisfaction, profitability, and compliance with company policies and shipping regulations.
Key Responsibilities
1. Sea Freight Operations
- Oversee daily sea freight import and export operations, including FCL and LCL shipments.
- Ensure timely shipment execution, container booking, cargo movement, and delivery.
- Monitor shipment schedules, vessel connections, transshipment, and cargo tracking.
- Coordinate with shipping lines, transporters, customs brokers, overseas agents, and internal teams.
- Resolve operational issues, shipment delays, and customer escalations.
2. Team Management
- Manage and supervise sea freight operations, documentation, customer service, and pricing teams.
- Allocate responsibilities, monitor performance, and ensure productivity.
- Train and guide team members to improve operational efficiency.
- Conduct performance reviews and support employee development.
3. Pricing and Business Development
- Manage ocean freight pricing, rate negotiations, and quotations for import and export shipments.
- Negotiate competitive rates with shipping lines, co-loaders, and overseas agents.
- Identify new business opportunities and develop strong customer relationships.
- Support the sales team in acquiring new customers and increasing revenue.
- Monitor market trends, freight rates, and competitor activities.
4. Customer Service
- Maintain strong relationships with key customers and overseas partners.
- Ensure timely responses to customer inquiries, quotations, and shipment updates.
- Handle customer complaints and escalations professionally.
- Ensure high levels of customer satisfaction and service quality.
5. Financial and Profitability Management
- Monitor freight margins, shipment profitability, and departmental revenue.
- Control operational costs and identify opportunities for cost savings.
- Coordinate with the accounts team for billing, vendor payments, outstanding receivables, and credit control.
- Review quotations and shipment costs to ensure profitability.
6. Compliance and Documentation
- Ensure accurate shipping documentation, including bills of lading, shipping instructions, invoices, packing lists, and related export/import documents.
- Ensure compliance with customs regulations, shipping line requirements, and company procedures.
- Monitor documentation accuracy and minimize operational errors and financial losses.
7. Reporting and Performance Monitoring
- Prepare and review operational and management reports.
- Monitor KPIs such as shipment volume, revenue, gross profit, customer retention, and team productivity.
- Report operational challenges and business performance to senior management.
- Implement process improvements to enhance service quality and efficiency.
Required Skills and Qualifications
- Bachelor's degree in Logistics, Shipping, Supply Chain Management, Business Administration, or a related field.
- 15–20 years of experience in freight forwarding, with strong expertise in sea freight operations.
- Proven experience managing import and export shipments, FCL/LCL, pricing, and customer service.
- Strong knowledge of shipping documentation, customs procedures, and international trade regulations.
- Excellent leadership, team management, negotiation, and communication skills.
- Strong customer relationship management and problem-solving abilities.
- Proficiency in MS Office and freight forwarding software.
Key Performance Indicators (KPIs)
- Sea freight revenue and gross profit.
- Monthly shipment volume and business growth.
- Operational efficiency and on-time shipment execution.
- Customer satisfaction and retention.
- Pricing accuracy and profitability.
- Reduction in operational errors and customer complaints.
- Team productivity and achievement of departmental targets.
Preferred Candidate: A dynamic logistics professional with strong sea freight expertise, leadership capabilities, commercial acumen, and the ability to manage operations while driving business growth and profitability.
Contact HR team
9600120611
Pay: ₹65,000.00 - ₹75,000.00 per month
Work Location: In person
