At Aspire, the Data team plays a strategic role in driving our business forward. We work at the intersection of all the teams to build models, improve processes, and generate valuable insights for the business. The team supports all the key verticals across the company - (i) Operations: Enhancing process efficiency by optimizing onboarding workflows, and identifying fraud and AML risks through data-driven insights; (ii) Corporate: Strategic decision-making, building our P&L reports and driving our lending strategies; (iii): Growth: Analyzing customer behavior, conversion trends, and market benchmarks to refine acquisition strategies and drive growth; and (iv) Product: Tracking and improving product adoption, guiding the Product team with data-driven insights to drive the right enhancements and improve the overall customer experience. We also have a data engineering team who helps us build scalable data pipelines, ensures data integrity, and enables efficient data access across the company. About the Role Are you'ready to take your career in analytics to the next level? We are searching for an Assistant Manager - Analytics to join our dynamic team. In this role, you will be at the forefront of data analysis, interpreting and analysing results, planning different processes and building business algorithms on different trends of data as per the requirement. You will also be responsible for building metrics tracking dashboards used regularly by stakeholders to track their performance, drive execution along with stakeholders and manage multiple projects. Your insights will drive greater efficiency, enhance team impact, and optimize critical business processes, ensuring smarter decision-making and risk management. As an Analytics Manager in the Data team, your responsibilities will include supporting key business functions: Product Retention & Adoption: Liaise with the Tech team to build data pipelines and implement business logic for tracking product feature adoption. Monitor customer engagement and retention while identifying opportunities to enhance user experience and increase product adoption. Sales & Marketing Analytics: Analyze new customer acquisition trends and revenue data to support Growth leaders in refining and optimizing sales and marketing strategies. Provide insights on campaign performance and customer behavior to improve overall business outcomes. Onboarding & Payment Operations: Reduce onboarding drop-offs by streamlining the customer journey and enhancing activation across payment partners. Monitor payment performance, ensuring fast and reliable transactions with minimal decline rates through data-driven insights. AML & Financial Crime Prevention: Lead initiatives to identify and prevent fraudulent transactions and anti-money laundering activities. Implement proactive alert mechanisms and leverage fraud detection techniques to strengthen compliance with regulatory frameworks. Beyond these team responsibilities, you will also play a key role in driving data excellence across the organization. Some of those key responsibilities will include : Performance Metrics: Create, test, and evaluate performance metrics that improves the efficiency and effectiveness of Operations team Own the Talk: Analyze key trends and customer usage patterns and share outcomes with COO and Operations leaders to drive smoother and faster customer experience Business Transformation: Own and implement new business metric definitions which act as a foundation for building the expansion strategy Cross-functional Collaboration: Liaise with different business functions to translate technical specifications into actionable insights that address business needs. BI Solutions: Design, build, and enhance existing processes and infrastructure within our data team to future proof and scale our solutions. Minimum Qualifications: Bachelors degree in Business, statistics, economics, or similar quantitative discipline 4-8 years of relevant experience in business analysis, data analysis, reporting or business strategy role Proficiency in MySQL for data extraction and analysis is mandatory Prior experience with data orchestration tools like Airflow and dbt is preferred Hands-on experience with Business Intelligence software, particularly Tableau, is a plus Good communication and organisation skills, with the ability to communicate complex quantitative analysis and algorithms in a clear, precise and actionable manner required Familiarity with data monitoring and understanding of customer onboarding cycle Experience in leveraging third-party data from Customer Relationship Management (CRM) platforms such as HubSpot, Marketing platforms like Meta, LinkedIn & Google Ads; and other messaging platforms like Intercom Proficiency in MS Excel/Google Sheets, including PivotTables, VLOOKUP, and Index/Match Preferred Qualifications: Structured, critical and analytical thinking to deep dive for insights and problem solving Effective planning, organizational, and communication abilities Proven initiative in diving deep into datasets to uncover insights Capability to manage multiple projects from different stakeholders simultaneously A strong background in product analytics, with experience in tracking user behavior, feature adoption, and funnel conversion metrics Industry experience in a SaaS/fintech business will be an added advantage What we offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page .

Were seeking a highly skilled and versatile Senior Mobile/Frontend Engineer to join our dynamic fintech team. Youll play a crucial role in building and maintaining our flagship mobile applications using React Native, building the great fintech product that is experiencing rapid worldwide growth. Additionally, youll contribute to our web application development using Vue.js, demonstrating your adaptability and broad frontend expertise. This role demands a strong understanding of modern JavaScript and TypeScript, a keen eye for high-fidelity UI development with CSS, and a commitment to robust unit testing. Youll work closely with backend engineers and product managers to deliver exceptional user experiences. What Youll Do: Mobile Development (React Native): Build and maintain high-performance, pixel-perfect mobile UIs across iOS and Android. Leverage native APIs for seamless platform integrations. Diagnose and resolve performance bottlenecks and bugs. Collaborate with backend engineers to integrate REST APIs. Web Development (Vue.js): Contribute to the development and maintenance of our web applications using Vue.js. Demonstrate flexibility and a willingness to learn and apply new technologies. General Frontend Excellence: Develop clean, maintainable, and well-documented code. Implement high-fidelity UIs using advanced CSS techniques. Write and execute comprehensive unit and integration tests. Participate in code reviews, providing and receiving constructive feedback. Stay up-to-date with the latest frontend development trends and best practices. Lead the entire web application development life cycle right from concept stage to delivery and post launch support. Coordinate with co-developers, keep project managers well informed of the development efforts status, and act as a liaison between development staff and the project manager. Collaboration and Communication: Work effectively in an agile environment. Communicate clearly and effectively with cross-functional teams. Proactively identify and resolve technical challenges. What Youll Bring: Experience: 4-8+ years of professional software development experience. Mobile Expertise: Proven experience building and deploying mobile applications using React Native for both iOS and Android. Experience with Expo and Firebase is a plus. Frontend Proficiency: Deep understanding of JavaScript (ES6+), TypeScript, and modern frontend frameworks. Experience with Redux and Redux Saga is a plus. Web Frameworks: Solid experience with React Native and a demonstrable willingness to learn and work with Vue.js. UI/CSS: Strong skills in creating high-fidelity UIs using CSS and related technologies. API Integration: Experience working with REST APIs and understanding of the document request model. Testing: Expertise in writing and executing unit and integration tests. Code Quality: Strong focus on code quality, best practices, and code reviews. Problem-Solving: Excellent analytical and problem-solving skills. Version Control: Proficiency with Git. Agile: Experience working in agile development environments. Communication: Excellent communication and collaboration skills. Education: A degree in Computer Science, Engineering, or a related field (preferred). Startup/Tech Experience: Experience working in startups or fast-paced tech companies is a plus. What we offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page .

At Aspire, we re more than just a FinTech company we re the leading all-in-one financial operating system built to empower the world s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 , ranked as LinkedIn s Top Startup in Singapore , and listed on CB Insights Top 100 Global Fintech in 2023 and 2024. You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! About the Team: At Aspire, Finance plays a strategic role in driving our business forward. Our Finance team consists of a wide range of crucial functions across 5 verticals: (i) Financial Controlling with Financial reporting, Audit support, Cost Management, Compliance and Risk Management and Tax planning, Reporting, (ii) Treasury, which is a core function for a Fintech with Cash flow and Liquidity Risk, Treasury Product, FX Risk Management, Treasury Operation and Treasury Risk Management, (iii) Data including Business Intelligence, Data Analytics and Data Engineering, (iv) Strategy & Planning, which covers strategic road map, long term planning, fundraising and FP&A and (v) Credit Risk including risk modelling and scoring, portfolio monitoring and credit control. Our Finance team engages in frequent strategic data analysis, research, and modeling to provide the best financial insights for critical business decisions, helping Aspire navigate the competitive landscape and capitalize on emerging opportunities. The team also plays a key part as the first user of our Aspire software, pioneer in Finance transformation, reengineering our internal process to stay agile while maintaining the internal control in a hyper fast growing environment. About the Role We are seeking a highly motivated and experienced Chief of Staff, Finance to support our CFO in driving the financial strategy and operations of our rapidly growing Company. This is a critical role that will provide exposure to all aspects of finance within a dynamic and fast-paced environment. The ideal candidate will be a strategic thinker, a problem solver, and a strong communicator with a passion for the fintech space. This role will report directly to the CFO. Finance Lifecycle Strategic Projects: Lead and manage strategic projects across the finance lifecycle, including but not limited to: New financial system implementations and finance operation process improvements relating to financial controlling, FP&A, treasury, credit underwriting and portfolio monitoring Strategic planning initiatives and projects relating to business plan and scenario modelling Post-merger integration Fundraising support (due diligence) Market research and industry trends analysis that inform financial decision-making. Financial Risk & Finance Function Governance: Animate and facilitate the Financial Risk Team s governance - ensuring effective communication, collaboration, and execution of risk management initiatives. This includes: Working with risk owners to identify, assess, and mitigate financial risks. Developing and maintaining risk reporting and dashboards. Ensuring alignment with overall company risk strategy. Coordinating governance meetings, preparing executive and board reports. Assist with budget preparation & monitoring. Supporting the development and implementation of finance policies and procedures. You will be required to work closely with other departments within the organization, such as product, engineering, and operations, to ensure alignment on financial goals and initiatives. Minimum Qualifications: Bachelors degree in Finance, Accounting, Economics, or a related field; MBA or other advanced degree preferred. 8+ years of experience in finance transformation and financial risk management, preferably within the fintech or payments industry. Strong understanding of financial statements and accounting principles. Excellent communication, interpersonal, and presentation skills. Experience with financial modeling and data analysis tools. Preferred Qualifications: Ability to work independently and as part of a team. Highly organized and detail-oriented. Experience in a startup environment is a plus. Passion for the fintech industry and a desire to make a significant impact. What we offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page . Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the Policy ) , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative . This role is ideal for someone who thrives in a fast-paced environment and is committed to delivering exceptional customer service. The successful candidate will be responsible for addressing customer inquiries, resolving issues efficiently, and collaborating with internal teams to enhance the overall customer experience. This role requires strong communication skills, problem-solving abilities, and a proactive approach to customer engagement. The position operates in a 24x7 environment , requiring flexibility in shifts, including weekends and public holidays on a rotational basis. Key Responsibilities: Customer Support Across Channels: Provide outstanding support to clients, including C-level executives, through multiple communication channels such as email, chat, WhatsApp, and phone. Inquiry and Issue Resolution: Address and resolve inbound customer inquiries and technical issues with professionalism and efficiency, ensuring timely and accurate responses. Cross-functional Collaboration: Work closely with internal departments and external partners to deliver effective solutions and maintain customer satisfaction. Customer Feedback Management: Gather and analyze customer feedback, including bugs, feature requests, and process improvement suggestions, to contribute to product and service enhancements. Dissatisfaction Resolution: Engage with dissatisfied customers to identify root causes, take corrective actions, and implement strategies to improve overall customer sentiment. Data Analysis Reporting: Prepare and present weekly reports with key insights into customer interactions, identifying trends, areas for improvement, and opportunities for business growth. Specialised Focus Area: Take ownership of a specific domain, such as communication strategies, learning and development, or team training , to drive improvements within the team. Flexible Work Schedule: Work a five-day week , which may include weekends and public holidays on a rotational basis to ensure seamless customer support. Hybrid working environment with up to 5 days a week presence at office Qualifications Skills: Bachelors degree or equivalent experience in Customer Support, Business Administration, or a related field. 1-3 years of experience in a customer service role, preferably in a tech-driven or financial services environment. Excellent verbal and written communication skills in English ; proficiency in additional languages is a plus. Strong problem-solving and analytical skills to effectively resolve customer issues. Ability to handle high-pressure situations and manage multiple tasks simultaneously. Experience with CRM tools and customer support platforms such as Hubspot, Zendesk, Salesforce A customer-first mindset with a passion for enhancing customer experiences. Willingness to work in a 24x7 environment , with shift flexibility, including weekends and holidays. Location: Gurugram, India (Hybrid Work Model - Up to 5 Days in office Per Week) What we offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page .

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! Job Description: We are seeking a skilled and customer-oriented CX Senior Specialist to join our team.The ideal candidate will manage customer relationships, handle inquiries and complaints, oversee escalations including payment-related issues and lead incident management processes. This role involves gathering and analyzing customer feedback, driving improvements across all touchpoints, and collaborating with cross-functional teams to enhance the overall customer experience. You will play a key role in identifying process improvements, resolving customer pain points, and influencing product development. Responsibilities: Customer Relationship Management: Handle customer inquiries, concerns, and complaints in a timely and professional manner, ensuring positive resolutions. Build and maintain strong relationships with customers to enhance loyalty and satisfaction. Complaint Handling : Oversee the complaint handling process and ensure that all complaints are addressed in a timely and effective manner. Analyze complaint trends and identify root causes of recurring issues. Provide regular reports on complaint handling performance to senior management. Incident Management: Lead the response and recovery activities for critical incidents, managing the lifecycle from detection through resolution. Coordinate with cross-functional teams to minimize service disruptions and ensure efficient incident resolution. Develop and refine incident management processes, aligning them with organizational goals and objective Customer Experience Strategy Development: Develop and implement initiatives to improve the customer experience across all touchpoints and channels. Collaborate with cross-functional teams (eg, Product, Sales, Marketing) to address customer pain points and enhance processes. Product Improvement and Bug Analysis: Analyze customer-reported bugs and collaborate with the tech team to ensure timely resolution. Generate ideas to enhance Aspire s products and services, reporting issues and potential improvements to relevant teams. Customer Satisfaction and Experience Metrics: Monitor, track, and report on key customer satisfaction and experience metrics (eg, NPS, CSAT). Regularly assess and present actionable insights to improve performance across these metrics. Industry Best Practices: Stay up-to-date on the latest trends, tools, and best practices in customer experience management. Proactively apply industry insights to refine strategies and enhance service quality . Requirements: Bachelors degree in Business, Finance, or a related field. Minimum of 5 years of experience in customer experience management, incident management, or a related role. Strong understanding of customer experience principles and incident management processes. Excellent communication and interpersonal skills. Proven ability to analyze data and translate insights into actionable strategies. Experience collaborating with cross-functional teams to drive process improvements. Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. Proficiency in customer relationship management (CRM) software and incident management tools. The role requires to work during weekends (Wed- Sun). What we offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. we'llness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page .

Develop, record and maintain cutting edge Vuejs web applications with mobile first in mindset Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team Cooperate with BE developers to consume backend data services via REST API. Lead the entire web application development life cycle right from concept stage to delivery and post launch support Document the development process, architecture, and standard components Coordinate with co-developers and keep project managers well informed of the status of development effort and serves as liaison between development staff and project manager Keep abreast of new trends and best practices in web development Minimum Qualifications: 4-8 years of working experience Strong hands-on and proficiency in at least one of the Javascript languages such as Vue.js, React, Angular etc In depth knowledge of Javascript, CSS. Experience in unit testing and Vue.js, Quasar Framework is a plus. Strong Understanding of RESTful API design and implementation Rock solid at working with third-party dependencies and debugging dependency conflicts Code Quality: Focus on code quality and best practices, and ability to ensure code quality in the work. Code Review: Ability to review code, identify bugs, and provide feedback to ensure code quality standards are met. Unit Testing and Integration Testing: Experience in writing and executing unit and integration tests and debugging skills. Preferred Qualifications: Strong problem-solving skills and ability to identify and resolve complex issues. Experience with version control systems such as Git. Familiarity with agile methodologies and experience working in an agile environment. Good to have knowledge and exposure of Mobile technologies What we offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page

Manage a team of 6 reconciliation professionals, providing guidance, mentorship, and performance feedback. Lead daily team operations, ensuring efficient workflow and adherence to project deadlines. Ensure proper reconciliation of client balances and client transactions on all our accounts, in multiple currencies, and for all Aspire licensed entities Investigate, document and escalate non-reconciled transactions and ledger discrepancies, as well as suggest and align on remediative and preventive measures Manage the ledger reconciliation software we use to reconcile client ledgers Design and maintain the ledger and safeguarding policies and processes Build and manage operations and risk management programs to mitigate ledger and safeguarding risks Monitor and test the effectivity and resilience of risk management rules, processes, policies, programs, and continuously improve them Report on relevant metrics: Reconciliation rates, Reconciliation SLAs, Auto reconciliation rates, Balance discrepancies Work closely with relevant stakeholders - Finance, Product, Compliance - to rally everyone around creating strong and effective practices to manage client funds, to resolve issues, to design client Aspire s product and tech Represent ledger and safeguarding risk in the Operational Risk Committee Minimum Qualifications: At least 5 years of experience in a reconciliation role within financial services, demonstrating a deep understanding of the domain. Proven ability to take ownership and initiative, making things happen promptly and being hands-on when necessary. Strong communication skills, with the ability to articulate requirements, align with key stakeholders, and build consensus for implementing strategies and action plans. Demonstrated ability to prioritize tasks and targets in a highly unstructured environment. Expertise in balancing risk and business objectives, making decisions that account for both and rallying stakeholders around them. Preferred Qualifications: Experience in a fintech environment Familiarity with business intelligence tools such as tableau Management experience What we offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page .

We are seeking an Engineering Manager who combines strong technical expertise with proven leadership skills. In this role, you will lead dynamic engineering teams, guide architectural decisions, and drive technical excellence. You will foster a culture of collaboration, innovation, and continuous learning, helping the team align technical roadmaps with strategic business goals. Key Responsibilities Lead, inspire, and manage a team of talented engineers, setting clear goals and providing mentorship to support their career growth. Define and drive software architecture and design patterns to ensure scalable, maintainable, and high-quality solutions. Collaborate closely with product management and cross-functional teams to align technical efforts with business objectives. Oversee the development and delivery of complex software projects, ensuring on-time and high-quality execution. Implement and optimize software development processes, utilizing Agile, Scrum, or Kanban methodologies. Manage technical debt, balancing it effectively with feature development and innovation. Ensure best practices in code quality, including comprehensive code reviews, testing, and documentation. Identify technical risks and develop contingency plans to mitigate them proactively. Strategically align technical initiatives with market trends and company goals. Communicate technical concepts effectively to both technical and non-technical stakeholders. Minimum Qualifications 10-14 years of experience in software engineering, with at least 3+ years managing teams of 8-10 engineers. Proven expertise in software architecture and design, including knowledge of scalable systems and design patterns. Deep technical background with hands-on coding experience guiding technical decision-making. Strong project management skills, including setting timelines, assigning tasks, and tracking progress. Experience with technical debt management, performance optimization, and code quality assurance. Proficiency in Agile, Scrum, or Kanban development methodologies. Excellent problem-solving skills and the ability to address complex technical challenges. Strong communication skills to effectively convey ideas across teams and stakeholders. Proven ability to foster a collaborative and high-performing team culture. Preferred Skills Experience transitioning from monolithic to microservices architecture. Proficiency in cloud technologies, DevOps practices, and modern CI/CD pipelines. Knowledge of advanced security practices and performance engineering. Personal Attributes Positive and adaptable attitude, proactive mindset, and strong sense of ownership. Empathy and strong interpersonal skills to build high-performing teams. Results-oriented with a passion for delivering impactful technology solutions. Why Join Us Be part of a forward-thinking team driving technological innovation. Opportunity to lead a talented team and influence strategic technical decisions. Competitive compensation, benefits, and opportunities for continuous learning. What we offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page .

As a Senior SOC Engineer at Aspire, youll play a pivotal role in the administration of our IT systems, SOC development, and swift response to security alerts. Join a dynamic and rapidly growing security team, with minimal requirements for on-premise administration. Your expertise in cloud environments and Software as a Service (SaaS) will be indispensable. Key Responsibilities: Keep building our SIEM/SOC with Azure Sentinel, Grafana and everything you think we should use. Ability to handle critical security incidents following proper IR processes and procedures. Act as the technical subject-matter-expert for SOC related topics or during incidents. Monitor and analyze security logs and alerts to detect potential security threats. Develop and optimize automations to scale detection and response capabilities. Research emerging cyber threats, vulnerabilities, and exploits relevant to our infrastructure and products. Implementing threat intelligence from different sources. Utilize threat modeling and log analysis to build behavioral based detections. Work with stakeholders to discover new detection capabilities and logging sources. Design, develop, and review security policies, procedures, and standards aligned with industry best practices. Assist in preparing security reports for compliance and audit purposes. Collaborate with IT and cross-functional teams to reinforce security measures and controls. Engage in incident response, root cause analysis, disaster recovery planning, and related exercises. Support IT integration, encompassing hardware, software maintenance, backups, and updates. Offer technical support to internal teams and end-users. Improve security architecture for SOC tools and other IT technologies. Document, respond, and report on security incidents and IT operations. Continuously refine IT operation processes and procedures to ensure top-tier and secure service delivery. Draft user manuals, standard operating procedures (SOPs), and FAQs. Steer and support daily IT and security initiatives. Essential Qualifications and Experience: Strong proficiency in written and spoken English. Tertiary education from a recognized University or Polytechnic. Must have hands-on experience with SIEM/SOAR/EDR tools, working knowledge on Sentinel,Logic Apps and MS-365 suites would be preferable. Knowledge of Cloud environments such as AWS Microsoft Azure would be essential.Experience with threat hunting and building threat detections, creating automation playbooks. Familiar with shell scripting, or another scripting language such as Python.Skilled in memory forensics, malware analysis, network traffic analysis, and log scrutiny. Passion for staying abreast of the latest security trends and tech for optimal security maintenance. Prior experience in SOC construction, maintenance, and operations. Strong knowledge of Security frameworks such as Cyber Kill Chain and MITRE ATTCK and how they can be used to understand and defend against cyber attacks. Excellent problem-solving skills combined with hands-on experience doing root cause analysis and post-incident reviews. Willingness to work an on-call rotation during out-of-business hours and weekends. Any Security related certifications would be an added advantage. Desirable Skills: Degree in Computer Science, IT, Engineering, or a related field. Familiarity with AWS, GCloud, GitHub, Google Workspace,CloudFlare, Azure Logic Apps, and malware analysis. Microsoft 365 (including Entra and Intune) Experience in retesting penetration testing findings. Proficiency with Linux environments. Software development skills, especially in Python, Bash, and Powershell. Personal tech projects showcased on platforms like a blog or Github.