Arrow

Company Description Arrow is a healthcare payments company focused on making healthcare payments frictionless. They bring speed, accuracy, and transparency to healthcare payments, benefiting patients, providers, and health plans. Role Description This is a contract remote role for a Data Entry & Reports position at Arrow. The role will involve day-to-day tasks such as data entry, generating reports, and providing administrative support. Qualifications Permanent WFH Min 1 yr - Max 3 yr Should have laptop, Wifi and USB headsets Should be from (Tamilnadu or Chennai) Communication and Customer Service skills Typing and Computer Literacy Experience in Administrative Assistance Attention to detail and accuracy Ability to work independently and remotely Proficiency in Microsoft Office suite (Macros & VB Script) Previous data entry experience is a plus (With Certification) Show more Show less

Company Description Arrow is dedicated to revolutionizing healthcare payments by bringing speed, accuracy, and transparency to the industry. Our goal is to make healthcare payments frictionless, benefiting patients, providers, and health plans alike. Role Description This is a contract, remote role for a RCM - Provider Credentials at Arrow. The role involves managing provider credentials and ensuring compliance with healthcare regulations on a day-to-day basis. Qualifications AR Caller with exp Minimum 1 yrs - Max 4yrs Preferable from (TN or Chennai) Must have a own Laptop, USB Headset and Good WiFi connection Experience in Revenue Cycle Management (RCM) and Provider Credentialing Enrolling provider with the payor from end to end Must have strong experience in past in Credentials Knowledge of healthcare regulations and compliance requirements Strong attention to detail and accuracy in data management Excellent organizational and time management skills Proficiency in using healthcare management software Ability to work independently and remotely Experience in a similar role in the healthcare industry is a plus Bachelor's degree in Healthcare Administration or related field Show more Show less

Medical Billing Quality Auditor - REMOTE Position Overview The Medical Billing Quality Auditor ensures accuracy, compliance, and efficiency in the revenue cycle process by reviewing claims, payments, denials, and related workflows. This role is critical to maintaining high-quality standards for U.S. healthcare clients by monitoring billing, coding, AR calling, and credentialing activities, identifying errors, and recommending corrective actions. Key Responsibilities Quality Assurance & Audit Audit medical billing claims, payment posting, denials management, AR follow-ups, and credentialing tasks against company SOPs and client guidelines. Review claims for accuracy in patient demographics, insurance details, CPT/ICD coding, modifiers, and charge entry. Monitor adherence to HIPAA and U.S. healthcare compliance requirements. Conduct random and targeted audits on AR calling notes, eligibility checks, and credentialing packets. Error Identification & Corrective Action Identify trends in errors (e.g., data entry mistakes, coding mismatches, underpayments). Provide feedback and detailed audit reports to operations managers and team leads. Suggest corrective measures, retraining needs, or process improvements. Performance Monitoring Track team KPIs like First Pass Resolution Rate (FPRR), Clean Claim Rate, Denial Rate, and AR Days. Evaluate compliance with SLAs (turnaround times, accuracy percentages). Work with training teams to design refresher modules for billers and AR callers. Documentation & Reporting Maintain accurate audit logs, scorecards, and quality dashboards. Present weekly/monthly audit summaries with trend analysis. Collaborate with client-side quality teams to ensure alignment with expectations. Qualifications Bachelor’s degree (preferably in healthcare, life sciences, or commerce). 3–5 years’ experience in medical billing, coding, running reports or AR calling; minimum of 1–2 years in quality audit. Strong knowledge of U.S. healthcare revenue cycle (charge entry, payment posting, denials, AR follow-up, credentialing, reporting). Familiarity with CPT, ICD-10, HCPCS codes, and payer-specific guidelines. Proficiency in MS Excel, quality tracking tools, and EMR/billing software (e.g., DrChronos, AdvancedMD, Simple Practice, Therapy Notes, Athena, Epic). Key Skills Excellent attention to detail and analytical ability. Strong written and verbal communication (English proficiency required). Ability to identify patterns/trends and provide actionable insights. Knowledge of HIPAA regulations and compliance requirements. Process-oriented mindset with problem-solving skills. Performance Metrics Accuracy rate in audited claims (> 98%). Reduction in denials and rework through early detection. Timely submission of audit reports. Contribution to team performance improvement and SLA adherence.

Company Description Arrow is on a mission to make healthcare payments frictionless. We bring speed, accuracy, and transparency to healthcare payments so patients have visibility into what care costs, providers are paid faster without manual administrative work, and health plans increase efficiency and reduce fraud, waste, and abuse. Role Description This is a contract remote role for AR Callers - Exp. The AR Caller will be responsible for the day-to-day tasks associated with managing accounts receivable calls, which include contacting insurance companies to follow up on unpaid claims, verifying patient insurance coverage, and appealing denied claims. The AR Caller will also be tasked with documenting and updating claim statuses, ensuring that all relevant information is accurately recorded in the system. The individual will collaborate closely with the billing department to resolve any discrepancies and ensure timely payments. *** Ignore If you apply already *** Qualifications AR Caller with exp Minimum 2 yrs - Max 4yrs (Entry level AR) Preferable from (TN or Chennai) Must have a own Laptop, USB Headset and Good WiFi connection Experience in accounts receivable management and denial resolution Familiarity with medical billing and insurance claim processes Strong analytical and problem-solving skills Excellent communication and negotiation abilities Attention to detail and accuracy Ability to work independently Knowledge of healthcare payment systems is a plus Associate's degree in Healthcare Management or related field

Job Description – Director of Revenue Cycle Management (RCM) Location: Remote Reports To: CEO / VP of RCM (U.S.-based) Team Oversight: 25–40 offshore billers, AR callers, credentialing specialists, and auditors (India-based team) Role Overview The Director of RCM will provide strategic leadership and operational oversight for our offshore billing operations, ensuring end-to-end revenue cycle performance for U.S. healthcare provider clients. This leader will be responsible for building robust processes, maintaining payer compliance, driving collections, minimizing denials, and mentoring offshore teams to deliver world-class results. Key Responsibilities Strategic Leadership Define and execute the vision for RCM operations in alignment with company growth and client expectations. Develop policies, SOPs, and workflows that optimize revenue cycle performance across specialties (Orthopedics, Physical Therapy, Dermatology, Behavioral Health, Rheumatology, etc.). Partner with U.S. leadership to ensure client needs, compliance standards, and performance goals are consistently met. Operational Management Oversee the daily operations of the billing team in India, including charge entry, payment posting, AR calling, denial management, credentialing, and reporting. Implement audit and QA frameworks to monitor accuracy, timeliness, and compliance. Standardize reporting cadence: daily, weekly, and monthly dashboards for AR, denials, collections, and payer trends. Ensure smooth onboarding of new clients and practices into billing workflows. People Leadership Manage and mentor offshore managers, team leads, and billers to ensure accountability and career growth. Build a performance-driven culture with clear KPIs, evaluation frameworks, and feedback mechanisms. Drive recruitment, training, and upskilling initiatives to maintain high-quality output. Client & Stakeholder Engagement Act as a bridge between U.S. leadership and offshore teams to ensure clear communication and alignment. Participate in client calls, providing updates on revenue performance, denial trends, and improvement initiatives. Proactively identify client risks and recommend process improvements. Compliance & Process Improvement Ensure adherence to U.S. healthcare billing regulations, HIPAA compliance, and payer-specific requirements. Monitor payer changes, industry trends, and regulatory updates to update internal SOPs. Leverage technology and automation tools (e.g., practice management systems, RPA, reporting dashboards) to drive efficiency. Qualifications Bachelor’s degree required; Master’s in Business, Healthcare Administration, or related field preferred. Minimum 8+ years of U.S. healthcare RCM experience , with at least 5 years in leadership roles overseeing offshore teams. Deep knowledge of the end-to-end RCM cycle (charge capture, claim submission, payment posting, AR follow-up, denial management, credentialing, patient collections). Proven experience managing teams of 30+ billers in India, Pakistan, or the Philippines. Strong understanding of U.S. payers, EHR/PM systems (e.g., Athena, eClinicalWorks, AdvancedMD, Kareo, Epic, DrChrono, Experity), and compliance frameworks (HIPAA, CMS). Excellent communication, leadership, and analytical skills. Key Skills Strategic thinking and operational execution Strong analytical/reporting abilities (Excel, Power BI, or similar tools) Team leadership across multiple geographies Client management and presentation skills Problem-solving and process optimization Performance Metrics (KPIs) AR Days: Maintain 95% Denial Rate: 95% of net collectible revenue Productivity: Calls/claims processed per FTE per day Team Performance: Adherence to SLAs and quality scores

Job Description Director of Revenue Cycle Management (RCM) Location: Remote Reports To: CEO / VP of RCM (U.S.-based) Team Oversight: 2540 offshore billers, AR callers, credentialing specialists, and auditors (India-based team) Role Overview The Director of RCM will provide strategic leadership and operational oversight for our offshore billing operations, ensuring end-to-end revenue cycle performance for U.S. healthcare provider clients. This leader will be responsible for building robust processes, maintaining payer compliance, driving collections, minimizing denials, and mentoring offshore teams to deliver world-class results. Key Responsibilities Strategic Leadership Define and execute the vision for RCM operations in alignment with company growth and client expectations. Develop policies, SOPs, and workflows that optimize revenue cycle performance across specialties (Orthopedics, Physical Therapy, Dermatology, Behavioral Health, Rheumatology, etc.). Partner with U.S. leadership to ensure client needs, compliance standards, and performance goals are consistently met. Operational Management Oversee the daily operations of the billing team in India, including charge entry, payment posting, AR calling, denial management, credentialing, and reporting. Implement audit and QA frameworks to monitor accuracy, timeliness, and compliance. Standardize reporting cadence: daily, weekly, and monthly dashboards for AR, denials, collections, and payer trends. Ensure smooth onboarding of new clients and practices into billing workflows. People Leadership Manage and mentor offshore managers, team leads, and billers to ensure accountability and career growth. Build a performance-driven culture with clear KPIs, evaluation frameworks, and feedback mechanisms. Drive recruitment, training, and upskilling initiatives to maintain high-quality output. Client & Stakeholder Engagement Act as a bridge between U.S. leadership and offshore teams to ensure clear communication and alignment. Participate in client calls, providing updates on revenue performance, denial trends, and improvement initiatives. Proactively identify client risks and recommend process improvements. Compliance & Process Improvement Ensure adherence to U.S. healthcare billing regulations, HIPAA compliance, and payer-specific requirements. Monitor payer changes, industry trends, and regulatory updates to update internal SOPs. Leverage technology and automation tools (e.g., practice management systems, RPA, reporting dashboards) to drive efficiency. Qualifications Bachelors degree required; Masters in Business, Healthcare Administration, or related field preferred. Minimum 8+ years of U.S. healthcare RCM experience , with at least 5 years in leadership roles overseeing offshore teams. Deep knowledge of the end-to-end RCM cycle (charge capture, claim submission, payment posting, AR follow-up, denial management, credentialing, patient collections). Proven experience managing teams of 30+ billers in India, Pakistan, or the Philippines. Strong understanding of U.S. payers, EHR/PM systems (e.g., Athena, eClinicalWorks, AdvancedMD, Kareo, Epic, DrChrono, Experity), and compliance frameworks (HIPAA, CMS). Excellent communication, leadership, and analytical skills. Key Skills Strategic thinking and operational execution Strong analytical/reporting abilities (Excel, Power BI, or similar tools) Team leadership across multiple geographies Client management and presentation skills Problem-solving and process optimization Performance Metrics (KPIs) AR Days: Maintain 95% Denial Rate: 95% of net collectible revenue Productivity: Calls/claims processed per FTE per day Team Performance: Adherence to SLAs and quality scores Show more Show less