Key Responsibilities: Financial Forecasting & Budgeting: Assist in preparing financial forecasts and budgets to support business planning. Financial Analysis: Analyze financial data to identify trends, risks, and growth opportunities. Reporting: Assist in preparing monthly financial reports and variance analyses. Financial Modeling: Develop and maintain basic financial models using Excel or other software. Collaboration: Work closely with cross-functional teams to ensure alignment of financial plans with strategic objectives. Process Improvement: Contribute to improving financial processes and reporting capabilities. Ad-hoc Analytics support: supporting multiple functional areas of the organization but not limited to Customer Success, Supply chain, Sales, Marketing, Legal, Admin, Technology Requirements: Education: Preferred CA/CA Intermediate/CMA/MBA Finance Bachelor s degree in finance, Accounting, or a related field. Skills: Strong analytical and problem-solving skills. Proficiency in Excel is a must and basic financial modeling. Excellent communication and teamwork skills. Understanding of Accounting concepts Ability to learn quickly and adapt to new systems and processes. Shift Timing: US shift

Responsibilities Responsible for driving improvements in throughput and glidepath KPI achievement of agents in first 15 days of production Coordination of support services for Service Partner agents in first 15 days in production Develop enhancement templates and tracking documents for support resource activities Audit and enhance support resources to maximize effectiveness Data analysis and reporting through strong analytical reports to illustrate trends and areas of opportunities Participate in call listening sessions on a daily/weekly basis Develop and implement improvement action plans that can be offered to vendors Responsible for gathering and delivering feedback to curriculum and instruction team based on trends identified, KPI outcomes and qualitative feedback, creating 360 feedback loop Responsible for escalation tracking and resolution Requires little supervision to successfully deliver the core responsibilities Special projects as assigned by Director, Customer Success Responsible for other reports, analysis or other duties as assigned Related duties as required Qualifications / Expectations Minimum 3 years related work experience Contact center operations and leadership experience required Training and/or adult learning concepts experience is a plus Ability to facilitate/conduct virtual meetings in a one-on-one and/or group setting Must possess excellent interpersonal, oral, and written communication skills Professionalism and the ability to work well with others are extremely important, as well as the ability to maintain confidentiality of information Proficient in Microsoft applications with a strong emphasis on Word, Excel, Outlook, as well as experience in Google Workspace with an emphasis on Google docs Excellent organizational skills and an aptitude for detail Ability to gather and track data, as well as use data to analyze and drive business decisions

At Arise, we are looking for a dynamic WFM Planner that is accountable for mapping client demand, internal capacity assumptions and updating supply periodically for clients. This role is critical in providing Capacity outlook for rolling 6 months period to ensure we are proactively planning to meet client requirements. Responsibilities Use Client/Internal forecast to calculate FTE/Hour s requirement using techniques such as straight line & Erlang-C depending on client model. (Line Attainment vs Service Level) Ability to lead capacity planning discussions & provide recommendations to internal & external stake holders (remotely / in person meetings as needed). Create & maintain Planning file to account for growth, seasonal variations, special events affecting volumes, and cyclical patterns in partnership with internal / external customers. Ensure balance between workforce service levels & labor cost to achieve operational efficiency goals using Capacity planning file maintained + reviewed every week. Analyze trends periodically at the client & lob level - Actuals vs forecasted assumptions (transactions, AHT, Attrition, Fill Rates, Cert Rates, Hours per CSP, No posts, Shrinkage etc) Evaluate medium to long term capacity planning models to ensure that future demand can be met by client and line of business. Support the leadership team in achieving service level objectives tied to multi-client and multi-channel workloads. Participates in long term strategic planning and the formulation of goals. Manages projects, and programs in support of those goals. Does what if planning scenario s, shares analysis, provides recommendations and makes formal presentations to communicate performance at management and executive levels Organizes and develops workforce management manuals & documentations as needed Reports to : WFM Portfolio Manager Qualifications & Requisites : At least 5 years call center Workforce Management experience, preferably multi-site or multi-client/brand in the capacity of WFM planner, Scheduler or Forecaster. Expertise in various applications, such as MS Excel, PowerPoint (Knowledge in using Anaplan or industry best in class WFM capacity planning platform will be an added advantage). Hands-on experience and familiarity with workforce management and ACD systems, (i.e. Avaya, TCS, IEX, Verint, Teleopti etc) Proven analytical and problem-solving skills with attention to detail and accuracy. Superior verbal, written and interpersonal communication skills. Experience working in a dynamic environment with proven abilities to make real-time decisions based on ever changing needs. Ability to manage multiple projects simultaneously & work under stringent deadlines. Process minded; continually focused on ways to improve workforce management processes, systems, and people skillsets. Strong commitment to providing an exceptional customer experience, with a high level of dedication, enthusiasm, accountability, and self-motivation. Ability and willingness to work flexible shifts as necessary after hours & weekends if required. Success Measures Achievement of WFM capacity planning goals laid out. Achievement of WFM KPI s as per scorecard defined. Customer satisfaction for internal and external customers

As a Networking Systems Engineer, you will fill a critical role in implementing, maintaining, optimizing, and securing our organization s IT infrastructure. Your expertise will be essential in ensuring the smooth operation of our systems, enhancing security, and supporting our growing workforce. The ideal candidate will be comfortable working in a remote environment and adept at using a variety of online tools to diagnose and resolve technical issues. Key Responsibilities: Design and implement scalable and secure network architectures. Configure and maintain network devices, including routers, firewalls, VPNs, and console servers. Order and manage internet circuits to ensure optimal connectivity. Monitor network performance and troubleshoot issues to ensure minimal downtime. Collaborate with internal teams and external vendors and customers to resolve connectivity problems. Implement and maintain disaster recovery procedures for network systems. Stay updated on the latest networking technologies and best practices. Requirements: At least 5 years of experience implementing and supporting: Firewalls, Routers, BGP, IPSec. Relevant certifications (e.g., Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE), AWS Certified Advanced Networking - Specialty) are a plus Educational Background: Bachelors degree in Computer Science, IT - Networking, or a related field. Skills: Proven experience in network design, implementation, and troubleshooting. Strong understanding of networking protocols (e.g., BGP, OSPF, IPsec). Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues in a remote environment. Hands-on experience with network diagnostic and monitoring tools. Ability to work independently and as part of a team. Effective communication skills, both written and verbal, with a focus on customer service. Skills in managing time and resources effectively in a remote work setting. Other Qualities: Proactive: Demonstrates initiative and anticipates potential issues before they arise. Adaptable: Able to adjust to new technologies, methodologies, and environments quickly. Detail-Oriented: Maintains a keen eye for detail, ensuring all aspects of a project are accurate and complete. Dependable: Reliable and consistent in delivering high-quality work on time. Collaborative: Works well with team members and other departments, fostering a positive work environment.

Data entry in business management systems and platforms, including updating Service Partner information, granting and removing access. Assist with drafting contract language, revising and updating Statements of Work (SOW). Draft and issue SOW Amendments when changes are necessary. Maintain Service Partner contract docket, including issuing SOWs, and processing suspensions, terminations and reinstatements of Master Service Agreements and SOWs. Engage client portfolios to ensure accurate maintenance and administration of contracts. Contact Service Partners by phone, fax or email to request documentation and answer general questions as necessary. Other duties as assigned. Qualifications: Must possess excellent written and oral communication skills. Experience drafting contracts preferred. Strong organizational skills with a high level of accuracy and attention to detail with excellent follow-through. Experience with frequent contact with external and internal customers. Excellent interpersonal skills required. Ability to work with a high degree of independence and limited supervision. Must maintain a professional demeanor at all times. Must work well under pressure and have flexible scheduling as it pertains to occasional nights and weekends. Proficient with Microsoft Office (specifically a strong background with Outlook, Microsoft Word Excel is a must). Must be able to multi-task on various projects with the ability to change direction when required.

Excellent communication skills Excellent skills in Microsoft Excel, PowerPoint, and Power BI Reporting Knowledge of services BPO/BPM/SaaS industry Understand the rolling forecast of cost and revenue by department and client level Understand cost and revenue elements and track regularly Monthly/Weekly/Fortnightly MIS Reporting/Tracking/Presentation etc., Be a part of the Financial Planning and analysis Team. Any Graduates/Postgraduates/CA/MBA