Job
Description
Divisional Overview The Corporate Planning & Management (CPM) Division unifies Finance & Planning, Spend Management, Operational Risk and Resilience, and CPM Engineering teams to deliver business planning and analytics, expense management, third party risk management, and governance strategies across the firm. CPM have 5 operating pillars. Spend Management encompasses the functions responsible for managing all aspects of the firm's spend with third parties - advising commercial agreements and driving operating efficiency. Departments include Strategic Sourcing, Procure to Pay, Integrated Travel and Expense, Infrastructure and Transformation and Sustainable Operations. Role Overview The role will sit within the Source to Pay Product and will play a Product Support role across our S2C, BnI and SLP modules of Ariba. The role requires collaboration with different functions across the firm on a regular basis, an ability to work independently, and ability to interact with internal and external stake holders. It also entails in-depth analysis and debugging the issues, requiring diligence and a technical support mindset. The candidate will also have a process implementation skill set and own a support process across all horizontal pillars of the spend process. Should have excellent verbal and written communication skills. Job responsibilities will include, but are not limited to: This person is expected to Assist stakeholders with various issues of the S2P Ariba platform. Should provide in-depth technical support at Tier 1 and Tier 2 level. Well versed with Core Admin and Upstream Admin related activities Fix the issues related User delegation and debugging the User roles and access issues. Strong ability to understand the Vendor data management in Ariba Upstream and Downstream Able to check the audit logs for SLP Sync failure and help in resolving sync issues. Able to do minor configurations and deploy fixes on-demand basis. Should be helping Internal and SAP team for testing new implementations and to help with replicating the issues in the platform. Should have knowledge to troubleshoot invoice failures and create change ticket for permanent solutions. Knowledge on ticketing and change management systems such as JIRA, SNOW, SAP Support Tickets Understanding of SAP and internal escalations models and should be able to decide when to escalate. Pro-actively work with the wider team on the day-to-day technical queries related to system logic and perform defect/data analysis as well as support specific audits, internal and external. Communicate progress and relevant updates to project drivers, relevant functions and maintain key documentation of approvals where required. Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners. Skills This person should have knowledge in all Ariba modules Buying, invoicing, Source to Contract, and SLP. Should have at least 4-6 years of IT industry experience with a of 3-6 years of Ariba experience. Any Ariba implementation experience would be an added advantage. Should have knowledge in Ariba Administration and Core Administration Should have knowledge on Ariba Network transaction rules and basis of AN. Highly motivated with ability to multi-task and remain organized in a fast-paced environment. Technical and operational problem-solving skills and should be having flexible working style. Should have knowledge in understanding of ERP core processes. Proactive, enthusiastic, and team-oriented approach Proficiency in MS Office and other Microsoft office tools Role & responsibilities
