Required Country Location: India - Remote Work from Home Role: Senior Azure & Microsoft 365 Support Engineer Duration: 90 or 180 days Contract to Hire in India No 3rd parties or Corp 2 Corp Our client in India is looking to hire a highly skilled Tier 3/4 Support Engineer to join our team (on a 90 or 180 contract to hire basis in Costa Rica) as the final escalation point for enterprise-grade cloud support. In this senior role, you’ll own the most challenging incidents from start to finish—bringing deep technical expertise, critical thinking, and a customer-first mindset to every interaction. You'll work independently to resolve advanced issues across Microsoft Azure infrastructure and Microsoft 365 services, lead Root Cause Analyses , and ensure each solution not only solves the problem but improves our customers' environments long-term. What You’ll Do Be the Expert : Troubleshoot and resolve advanced issues in Microsoft Azure (VMs, Storage, Networking, VPN, ExpressRoute) and Microsoft 365 (Exchange Online, Teams, SharePoint Online). Own the Outcome : Lead the full incident lifecycle, from triage to root cause analysis, resolution, and documentation. Drive Escalations : Engage with Microsoft Support to escalate and resolve critical issues, acting as a liaison for our customers. Ensure Stability : Apply ITIL practices (Incident, Change, Problem Management) to bring structure and reliability to your work. Support on All Fronts : Join an on-call rotation to provide expert support during off-hours for critical incidents. Communicate with Confidence : Keep customers and stakeholders informed with clear, proactive updates throughout the support process. Share Knowledge : Document every step, from diagnostics to resolution, to strengthen our team’s knowledge base. What You Bring 7+ years in technical support roles, with significant experience in Azure and Microsoft 365 environments. Deep hands-on knowledge of Azure infrastructure services —VMs, Storage, Networking, VPN, ExpressRoute. Expertise in supporting Microsoft 365 workloads including Exchange Online, SharePoint Online, and Teams. Strong Root Cause Analysis and problem-solving skills—you're not just fixing symptoms; you're fixing the problem. Experience managing high-priority vendor escalations and engaging directly with Microsoft Support. Familiarity with ITIL practices and integrating them into daily operations. A self-starter mindset—you take initiative, work independently, and follow through until the job is done. Flexibility to support on-call rotations and critical after-hours incidents. Bonus Points Microsoft Certifications : Azure Administrator (AZ-104) or equivalent. PowerShell proficiency for scripting, automation, and troubleshooting. In-depth experience with Microsoft 365 administration across all core services. cNKsVw2wyW