Area Manager

Key Responsibilities1. Multi-Unit Operational Excellence

• Audit Routine: Conduct regular unannounced and planned visits to all outlets in the cluster to inspect product quality, display visuals, and brand consistency. [1]
• SOP Implementation: Enforce 100% adherence to standard operating procedures (SOPs) regarding café presentation, morning setup, and equipment maintenance. [1]
• Compliance: Maintain strict compliance with food safety, hygiene, and local municipality health codes (FSSAI norms), achieving top scores in internal and external quarterly audits. [1, 2]

2. Financial Management & Sales Growth

• P&L Ownership: Monitor individual store budgets, food costs, labor optimization, and overall regional profitability. [1, 2]
• Wastage Control: Mitigate shrinkage and food wastage by refining inventory tracking systems, auditing supply schedules, and enforcing strict portion controls. [1]
• Local Marketing: Collaborate with the marketing division to run hyper-local product promotions and upselling strategies to increase bill sizes and foot traffic. [1, 2]

3. People Leadership & Development

• Talent Pipeline: Partner with HR to interview, hire, and onboard qualified Store Managers and Assistant Outlet Managers.
• Coaching: Mentor on-ground managers on guest handling, local grievance resolution, and efficient roster management.
• Training & Retention: Execute structured training programs to upgrade product knowledge (cakes, pastries, breads) and hospitality service etiquette, reducing front-line attrition. [1, 2, 3, 4]

4. Supply Chain & Customer Feedback

• Inventory Alignment: Act as the direct liaison between the central commissary kitchen/production house and retail outlets to avoid morning inventory stockouts.
• Guest Delight: Track digital customer reviews and net promoter scores (NPS); proactively resolve escalated customer complaints. [1, 2, 3, 4]

Requirements & Skills

• Education: Bachelor’s degree in Hospitality Management, Hotel Administration, or Business Administration.
• Experience: 6–10 years of experience in the F&B/Hospitality sector, with a minimum of 2–3 years in a multi-unit or multi-outlet role (e.g., QSR, premium bakeries, premium coffee chains).
• Core Competencies: Strong command over retail math, P&L analysis, inventory forecasting, and spreadsheet metrics.
• Travel: Willingness to travel extensively within the city to visit outlets on a daily basis.
• Soft Skills: Exceptional leadership capability, clear and decisive communication, and conflict resolution under high-pressure rush hours

Pay: ₹800,000.00 - ₹1,000,000.00 per year

Benefits:

• Provident Fund

Experience:

• Quick service & fast food restaurant: 2 years (Required)
• Hotel management: 1 year (Required)
• Hospitality: 1 year (Required)

Location:

• Mumbai, Maharashtra (Required)

Work Location: In person