Appointment Setter - Real Estate

Appointment Setter – Real Estate

Department: Sales / Business Development
Location: Gurgaon
Employment Type: Full-Time
Experience: 1–2 years preferred

Job Summary

We are looking for a confident and target-oriented Appointment Setter to support our Real Estate Sales team. The candidate will be responsible for customer calling, Channel Partner (CP) coordination, monitoring follow-up activities, and scheduling client meetings and property site visits.

Key Responsibilities

· Make outbound calls to prospective customers and Channel Partners (CPs) to introduce the company and its real estate projects.

· Contact leads through phone calls, WhatsApp, SMS, and other communication channels.

· Follow up with CPs on calling status, lead progress, and sales activities, while encouraging them to contact prospective clients, arrange meetings, and schedule property site visits.

· Understand customer requirements, including budget, preferred location, property type, and purchase timeline, and qualify potential leads.

· Schedule and confirm client appointments, meetings, and property site visits.

· Follow up with customers and CPs to ensure timely meetings and improve appointment attendance.

· Maintain regular follow-ups with interested prospects and leads who are not immediately ready for site visits. Coordinate with the team to monitor follow-up activities and ensure all pending clients are contacted in a timely manner.

· Update customer details, call status, CP activities, follow-up dates, and appointment outcomes in the CRM.

· Coordinate with the Sales Team for the handover of qualified leads and provide updates on customer requirements and market feedback.

· Maintain accurate records of calls, follow-ups, and appointments, and submit regular activity reports.

· Achieve assigned daily and monthly calling and appointment targets while maintaining professional communication with customers and CPs.

Skills & Qualifications

· Good communication and telephone skills.

· Strong follow-up, coordination, and persuasion abilities.

· Basic knowledge of MS Office, Excel, WhatsApp, and CRM software.

· Target-oriented, organized, and proactive approach.

· Minimum 12th Pass; graduation preferred.

· Experience in telecalling, real estate, or sales coordination will be an advantage.

· Fresher’s with good communication skills may also apply.

Key Performance Indicators (KPIs)

· Number of customer and Channel Partner (CP) calls completed.

· Number of qualified leads generated and followed up.

· Number of client meetings and site visits scheduled and completed.

· Timely follow-up on CP calling status and lead progress.

· Appointment attendance and visit conversion rate.

· Accuracy and timely updating of CRM records.

· Contribution towards lead conversion and overall sales targets.

Preferred Candidate

The ideal candidate should be confident, energetic, persuasive, customer-focused, and comfortable making a high volume of calls. Experience in real estate or property sales will be an added advantage.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person