Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Enterprise Network Operations, SD-WAN Implementation
Good to have skills:NA
Minimum 3 year(s) of experience is required
Educational Qualification:15 years full time education
Summary: As an Application Support Engineer, we are seeking an experienced Senior Network Engineer with strong expertise in Fortinet SD-WAN, Routing & Switching, and Cisco Meraki Wireless technologies. The ideal candidate will be responsible for designing, implementing, troubleshooting, and supporting enterprise network infrastructure across LAN, WAN, SD-WAN, and wireless environments.This role requires a hands-on professional with strong problem-solving skills, operational excellence, and the ability to work closely with cross-functional teams to ensure high availability, security, and performance of network services.Roles & Responsibilities:
- Expected to perform independently and become an SME.Network Infrastructure Management-Design, implement, and support enterprise LAN, WAN, and Wireless network infrastructure. -Monitor network performance, availability, and capacity to ensure optimal service delivery. -Troubleshoot complex network issues and perform root cause analysis. -Participate in network upgrades, migrations, and infrastructure transformation projects. -Maintain network documentation, diagrams, SOPs, and operational procedures. Fortinet SD-WAN-Deploy, configure, and manage Fortinet Secure SD-WAN solutions. -Configure and support: -SD-WAN Policies -Dynamic Path Selection -Application Steering -Site-to-Site VPNs -IPSec Tunnels -Internet Breakout Policies -Monitor WAN performance and optimize traffic routing. -Troubleshoot SD-WAN and connectivity-related issues across multiple sites. -Implement security policies and integrate SD-WAN with enterprise security controls. Routing & Switching-Configure, support, and troubleshoot enterprise routing and switching environments. -Hands-on experience with: -BGP -OSPF -EIGRP -VLANs -STP/RSTP/MST -HSRP/VRRP -ACLs -QoS -NAT -Support branch, campus, and data center network environments. -Perform network performance tuning and capacity planning. Cisco Meraki Wireless-Deploy and manage Cisco Meraki Wireless solutions. -Configure and support: -Meraki MR Access Points -Wireless SSIDs -Guest Access Solutions -RF Optimization -Wireless Security Policies -Monitor and troubleshoot wireless performance and connectivity issues. -Manage wireless environments through the Meraki Dashboard. -Conduct wireless surveys and optimization activities when required. Operations & Support-Participate in incident, problem, and change management processes. -Provide L2/L3 support for network-related incidents and service requests. -Work with vendors and service providers for issue resolution and escalations. -Ensure compliance with security and operational standards. -Support planned maintenance and after-hours activities when required. Professional & Technical Skills:
Technical Skills-Strong hands-on experience with Fortinet SD-WAN solutions. -Solid understanding of Routing & Switching technologies and protocols. -Experience managing Cisco Meraki Wireless environments. -Good knowledge of: -TCP/IP -DNS -DHCP -NAT -VPN Technologies -Network Security Fundamentals -QoS and Traffic Engineering -Experience using network monitoring and troubleshooting tools.Preferred Skills-Experience with FortiGate Firewalls. -Exposure to Cisco Switching and Wireless technologies. -Knowledge of Network Access Control (NAC) solutions. -Understanding of cloud networking concepts (AWS/Azure). -Basic scripting knowledge (Python, PowerShell, or Ansible) is an advantage. Preferred Certifications Fortinet Certified Professional (FCP) / NSE Certifications Cisco CCNA or CCNP Enterprise Cisco Meraki Solutions Specialist Certification ITIL Foundation (Preferred) Additional Information:
- The candidate should have minimum 5-8 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- 15 years of full-time education is required.Qualification
15 years full time education