API Integration Support Specialist Company Overview We are seeking a technically skilled professional to provide comprehensive support for our API integration services. Our company works with existing customers who actively integrate with our APIs and require ongoing technical assistance through our dedicated Slack support channel. Position Summary This role involves providing technical support and guidance to customers integrating with our APIs, with a focus on the Coinflow platform (https://docs.coinflow.cash/docs/sweepstakes-payout). The ideal candidate will serve as the primary technical point of contact, helping customers troubleshoot integration issues and providing step-by-step guidance for successful implementation. Key Responsibilities Technical Support Provide real-time technical assistance to customers via Slack channel Analyze and debug API integration issues Offer clear, actionable solutions and implementation guidance Review customer code and provide optimization recommendations Create and maintain troubleshooting documentation Customer Communication Respond promptly to customer inquiries in the Slack support channel Explain complex technical concepts in accessible terms Provide step-by-step implementation guidance Escalate complex issues to appropriate team members when necessary Documentation & Knowledge Management Maintain up-to-date integration guides and FAQs Document common issues and their solutions Contribute to API documentation improvements Create video tutorials and walkthroughs as needed Required Qualifications Technical Skills Strong understanding of API integration concepts and best practices Experience with RESTful APIs and webhook implementations Proficiency in debugging API calls and response handling Knowledge of common programming languages (JavaScript, Python, etc.) Understanding of authentication methods (API keys, OAuth, etc.) Experience with payment processing APIs (preferred) Communication Skills Excellent written communication skills Ability to explain technical concepts clearly to non-technical users Experience providing customer support in chat/messaging environments Strong problem-solving and analytical thinking abilities Experience Requirements 2+ years of experience in technical support or API integration Previous experience with customer-facing technical roles Familiarity with Slack or similar collaboration platforms Experience with financial technology or payment processing (preferred) Work Schedule & Coverage Coverage Requirements : 24-hour support coverage required Time Zones : Must be available during Indian business hours with flexibility for extended coverage Availability : Immediate start preferred Work Environment : Remote-friendly What We Offer Competitive salary commensurate with experience Flexible working arrangements Opportunity to work with cutting-edge payment technology Professional development and learning opportunities
Full Stack Developer - Technical Requirements Backend Requirements Must-Have Skills Ruby on Rails 6.1+ – expert-level proficiency in building scalable applications AWS Cloud Services – hands-on experience with ECS, RDS, ElastiCache, S3, VPC, and IAM Containerization – Docker (including Dockerfile optimization for performance) Infrastructure as Code – Terraform (provisioning and managing cloud infrastructure) Database Expertise – PostgreSQL administration and optimization Caching & Queues – Redis for caching and background job handling Version Control & Collaboration – Git (branching, merging, deployment workflows) Preferred Skills Sidekiq – background job processing and monitoring ActiveAdmin – building and customizing admin dashboards Authentication & Security – JWT-based API authentication Payment & Communication – Stripe integration for payments, Twilio for SMS Monitoring & Logging – AWS CloudWatch (metrics, logs, alerts) CI/CD Pipelines – automated testing and deployment processes Frontend Requirements Must-Have Skills React Native – 5+ years of experience in developing production-grade apps Mobile Development Expertise – strong knowledge of both iOS and Android ecosystems TypeScript & JavaScript – advanced proficiency in modern patterns and best practices Complex Architectures – experience working with monorepos and modular codebases Navigation & State Management – proficiency with React Navigation and state libraries (e.g., Redux, Zustand, Recoil) Firebase Integration – authentication, messaging, and analytics App Store Deployment – deep understanding of publishing workflows for iOS and Android Platform-Specific Skills iOS – Xcode, CocoaPods, iOS SDK, App Store Connect workflows Android – Android Studio, Gradle, Android SDK, Google Play Console workflows Development Tools – Metro bundler, Flipper, debugging and profiling tools Preferred Experience Modular / Building Blocks Architecture – ability to design scalable app components AWS Integration – connecting React Native apps with AWS backend services In-App Purchases – implementation and validation across platforms Push Notifications – setup and management (Firebase, APNs, SNS, etc.) Internationalization – developing multi-language apps with proper localization support CI/CD for Mobile – automated build and deployment pipelines (App Store & Play Store)