APC - Digital Gaming (Manila, Philippines)

About the job: Job Title: Customer Service Location: Remote Employment Type: Full Time Job overview: We are looking for dedicated and detail-oriented individuals to join our remote Customer Service team. You will be the first point of contact for users via Live Chat and Telegram, helping them with account-related inquiries, promotions, and troubleshooting. This role requires the ability to communicate and write clearly in English, as well as the ability to work effectively in a fast-paced digital environment. Key responsibilities: 1. Respond to customer inquiries promptly and accurately through chat platforms 2. Handle complaints professionally, escalate unresolved issues, and ensure proper documentation 3. Provide accurate information regarding ongoing promotions, benefits, and platform procedures 4. Monitor, follow up, and ensure resolution of customer requests 5. Use backend and frontend systems to assist customers 6. Communicate system-related issues to the team lead quickly 7. Collaborate internally with relevant departments, such as finance or tech support 8. Adhere to customer service policies and data protection standards 9. Prioritize multiple chats and manage time effectively during high-volume periods 10. Participate in ongoing training and development to improve service quality Benefits: 1. Competitive salary (based on experience and position level) 2. Paid leave up to 14 days 3. Allowances 4. Attractive overtime pay 5. Fully remote work 6. Performance review twice a year 7. Opportunities for training and career growth (Fresher Accepted) - Remote 100% Who can apply: Only those candidates can apply who: can work from 6:30 am - 6:30 pm Indian Standard Time (as the company is based outside of India & their local work timings are 8:00 am - 8:00 pm Indochina Time) Salary: $ 6,24,000 - 6,84,000 /year Experience: 0 year(s) Deadline: 2025-09-27 23:59:59 Skills required: Computer skills and Customer Support Other Requirements: 1. Able to communicate and write in English 2. Able to work 12-hour shifts with a 2-hour break, 6 days a week (including weekends or holidays if scheduled), shift will be at 8 am - 8 pm and 8 pm-8 am 3. Experience in customer service or support roles preferred 4. Experience in digital platforms such as e-commerce, fintech, or online entertainment is a plus 5. Ability to handle multiple chats simultaneously in a fast-paced environment 6. Must have own laptop or desktop with a stable internet connection 7. Self-disciplined, detail-oriented, and capable of working independently in a remote setting About Company: We are a fast-growing tech company focused on online digital games and interactive experiences across Southeast Asia. Our team specializes in driving engaging campaigns and delivering high-quality service to our players.