Animal Rescue & Field Operations Manager (Animal Shelter)

ABOUT US:

Sarvoham Welfare Trust is a charitable organization dedicated to the welfare of under-privileged animals in Bangalore, India. Sarvoham was established in April 2017 by co-founders Haris Ali & Madhusmita Sahu with a vision to create an inclusive eco-system that co-exists with animals providing them a respectable life that contributes to the Environmental, Social and Governance (ESG) frameworks and Sustainable Development Goals (SDGs’) for the planet.

Over the past 9 years, Sarvoham has grown from a small charity effort to a well-established animal welfare organization. We have rescued more than 3500 street animals, and provide a shelter for more than 200 dogs.

Sarvoham means the harmony between all elements of nature, both human and non-human, and the organization is guided by the spirit of harmonious coexistence.

ROLE PURPOSE:

Sarvoham Welfare Trust stands at a defining moment in its journey to create a more compassionate world for animals and seeks to expand its impact by building a sustainable ecosystem of partnerships and philanthropy that will enable many more lives to be saved and transformed.

The Animal Rescue Manager is a key role responsible that will lead and coordinate the end-to-end rescue operations for animals in distress — receiving and triaging rescue calls, dispatching field teams, ensuring safe and humane handling/transport of injured or at-risk animals, coordinating with veterinary staff for immediate medical care, and maintaining records and protocols so rescues are handled consistently, safely, and in compliance with animal welfare standards. The role essentially bridges the gap between the public reporting an animal in need and the organization's veterinary and shelter operations, ensuring rescues are timely, well-documented, and aligned with the organization's broader animal welfare mission.

KEY RESPONSIBILITIES:

Rescue Operation Planning:

• Develop comprehensive plans for rescue operations based on specific needs and requirements.
• Coordinate with relevant teams to ensure alignment and support for rescue efforts.

Emergency Response:

• Respond promptly to animal rescue and distress calls, dispatching the ambulance as needed.
• Prioritize urgent situations and coordinate ambulance services accordingly.

Ambulance Coordination:

• Coordinate scheduling of ambulance services for the release of recovered pets.
• Ensure timely and efficient transport of animals to their destinations.

Follow-up and Resolution:

• Follow up on unresolved rescue cases, providing necessary assistance until satisfactorily resolved.
• Close cases once resolved and ensure proper documentation.

Community Engagement:

• Solicit Google reviews from individuals involved in rescue operations, fostering positive feedback and community engagement.

Resource Mobilization:

• Identify and mobilize necessary resources for successful rescue missions.
• Liaise with suppliers and partners to procure required resources in a timely manner.

Team Coordination:

• Lead and coordinate rescue teams, providing guidance and support to ensure smooth execution of tasks.
• Undertake a range of administrative tasks to ensure staffing requirements and obligations are maintained, including approving timesheets, monitoring call queues, and managing work breaks.

Risk Assessment and Mitigation:

• Conduct thorough risk assessments before each rescue operation.
• Develop strategies to mitigate risks and ensure the safety of rescue teams and individuals in distress.

Communication and Liaison:

• Maintain open communication with relevant teams, coordinating activities and facilitating cooperation.

Pet Owner Assistance:

• Assist pet owners in understanding and navigating the helpline number’s IVR system, addressing queries, and providing guidance.
• Keep pet owners informed about the status of the ambulance until the animal is safely picked up.

Logistics Management:

• Manage logistical aspects of rescue operations, ensuring efficient utilization of resources.

Documentation and Reporting:

• Maintain accurate records of all rescue activities, including mission plans, medical treatment records and operational outcomes.
• Enter relevant information into the Rescue Management System and medical treatment records.

Training and Capacity Building:

• Organize training sessions and workshops for rescue team members to enhance their skills in emergency response and rescue operations.
• Performing other related duties as required to support the operation of the animal shelter and the welfare of its residents.

CANDIDATE PROFILE:

The ideal candidate is a purpose-driven individual who combines strategic thinking with a blend of compassion, influence, and execution, while inspiring internal teams around a shared purpose.

• Qualifications: Bachelor’s or Master’s degree in communications or any relevant field preferred.
• Work Experience: 4+ years of progressive experience in customer support.

OPERATIONAL SKILLS:

• Proficiency in computer skills, including Microsoft Office, email, presentation software etc.
• Familiarity with typical office protocols, methods, and equipment.
• Knowledge of safety protocols and adherence to safe working procedures.
• Skill in maintaining precise record-keeping.
• Proven ability to recruit and design, people thinking policies and processes with psychometric assessments, assignments and data-driven management.

PREFERRED BACKGROUNDS:

• Total 4+ years of experience in customer support.
• 2+ years of experience in emergency response and disaster relief for animals – Extensive background in planning and executing rescue missions during natural disasters, emergencies, and other crisis situations, animal welfare, or related fields.
• 2+ years of experience in animal behavior assessment and handling – Proficiency in assessing and handling various animal behaviors, including fear, aggression, and trauma, to ensure the safety of both animals and rescuers.
• 2+ years of experience in veterinary triage and first aid for animals – Solid understanding of veterinary first aid procedures and protocols, including assessing injuries, stabilizing conditions, and administering initial medical care in the field.

WHY JOIN SARVOHAM:

We are on a mission to establish equity, inclusion, and compassion for animals in society, so that they can lead a fulfilling and respectable life. We are looking for a clinician who resonates with this mission and believes that their experience, skills, and judgment can genuinely change outcomes for the animals who need it most — leading by example, and helping build a shelter medicine practice that will sustain for generations to come.

OFFER SUMMARY:

• Work Shifts: 9 hrs (Incl. 1 hour break)
• Work Days: 6 days a week
• Work Location: JP Nagar 8th Phase, Bangalore

Job Types: Full-time, Permanent

Pay: Up to ₹45,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off

Application Question(s):

• We must fill this position urgently. Can you start immediately?
• Are you willing to undergo a background check, in accordance with local law/regulations?
• Tell us your about experience with animals/pets.
• Have you volunteered with any animal welfare organization?
• Why do you want to work for an animal welfare organization?

Education:

• Bachelor's (Required)

Experience:

• Customer service: 2 years (Required)

Language:

• English (Required)
• Hindi (Required)
• Kannada (Required)

Work Location: In person